Viator Tours & Activities Reviews

Viator Tours & Activities Reviews

Published by on 2021-01-24

Discover and book travel activities wherever you go. Viator, a TripAdvisor
company, is the world leader in offering amazing tours, activities, and travel
experiences around the world. Discover and book unforgettable things to
do—anytime, anywhere—with our app. Make the most of every tr...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Viator Tours & Activities Reviews


  • By

    Wouldn’t leave home without it!

    Seriously though. Every business trip I take I had a couple days to it. This is because I’m sick of seeing just airports and hotels. I check out Viator to see what’s going on in the area and then I book at least 1 to 2 tours. I have never been disappointed. The tour guides are always very accommodating and very knowledgeable. They all seem to be history buffs and know the areas quite well. We took a tour in New York in the twin towers area to see the new monuments and our tour guide actually lived through the nightmare. It was unbelievable, he told us things that nobody would ever know. My niece is going to school in Chicago as a freshman this year. When she told me, I gave her the history of the city as told by the various tour guides I experienced it through. She couldn’t believe how much I knew. I commented to my husband that we need to take a tour of our own city. It will be interesting to see how much they can tell us about the place we have lived all our lives. The prices are also very reasonable. I generally do walking tours Or a bus tour and have done entertainment tours as well as food tours. All have been good. I have not ever done a bicycle or Segway tour however. Give them a try I think you will be pleased.


  • By

    Viator is our favorite local guide

    We’ve done 4 tours with Viator and just booked 3 more. They do small groups which we really prefer. Their prices are great. Most importantly, the guides are wonderful, in our experience they are local, and very reliable. Viator offers a large variety of tour options, sometimes several versions for the same location, and different lengths of time from half-day to overnight adventures. Every tour we’ve done, the tour company has called us the night before to verify the tour details and to see if we needed anything. They are very responsive to questions on line after booking and before leaving home. They are on time and really provide a full experience. I have recommended them many, many times to friends. We think they are really a terrific, high quality, competitive service that has provided us with very satisfying travel experiences.


  • By

    Terrible customer service!

    I bought tickets to skip the lines for the Maya Ruins in Tulum, Mexico. I received. Biggest mistake! The day before the event, the third party handling the tour emailed me to confirm my arrival and stated that my vouchers from Aviator will not be valid for entry but I had to pick up my tickets at specified location. I showed up to the location to obtain my tickets and the workers had no idea what my vouchers from Viator was. As a result, I contacted Aviator right away via numerous exchanges of emails. Customer service was absolute no help and a waste of time. They kept providing me information that I already had. I kept having to tell them that the third party location is not accepting my vouchers. I requested a refund and they denied me. Of course I followed up on the refund and they completely ignored me. I ended up buying my tickets at the actual entrance for the tour, which I should’ve opted to do in the first place because the line wasn’t very line and it was CHEAPER.


  • By

    Convenient but could improve

    It is convenient to have everything available electronically. There are some issues however. The vouchers on the app could improve by having pickup times or meeting times on them as well as the meeting location. I was traveling and only had access to the app and a pickup time was miscommunicated ( I had requested a specific pickup time for a private transfer. The company arranged for a different pickup time but this was not communicated to me or on the voucher). There was a 30 minute difference between the requested time and the time the local company set time for the pickup. This was for a transfer from hotel to rail station. I ended up leaving for the rail station after waiting for 15 min due to fear of missing my connection. Still waiting for refund for the paid for transfer.


  • By

    Basic Logic Flaws still present

    Arrived at a location that offered audio tour booking through Viator. Tried to download and reserve a self-guided audio tour at the location but Viator would not allow me to because it was same day. My fault for the next part but I tried to pay for the rights to download and listen to the self-guided audio tour that would be for “the next day”. Viator’s app just confirmed and stuck to its same processes for in-person live tours by sending me the download and listen link the next day. This makes sense when you need to limit how many people are actually on a tour but doesn’t make sense for self-guided audio tours. You could sell 1,000,000 in a day since it’s audio self-guided. Doesn’t make a difference to anyone except the customer and the venue. Seems like something small and fixable but really limits usefulness of the app for people who aren’t interested in massive guided tours. Will be deleting.


  • By

    Could be better

    I booked two trips in Italy. One was 2 day hop on hop off bus with Vatican and coliseum skip the line tour. You need to see the Colosseum on the first day. They recommend that before 1 pm you go to the affiliate and pick up your vouchers. We flew in at 10 AM ran to our hotel which was outside of Rome then had to get back into Rome and ended up walking about half of the city to get to the location. We got there around two, there was no line there was no need to rush and she recommended we do Colosseum the following day in the afternoon and Vatican in the morning. I don’t understand why viatour Couldn’t just give us the tickets. It would make life easy to have the actual Voucher on the phone... The second tour we booked was fantastic! Easy and well priced, So I guess it depends on the company that ministering the tours.


  • By

    Good until you need an amendment

    Have used Viator many times in the past but have never needed to reach out to their service department until today. Requested a cancellation 60 minutes after receiving booking confirmation but was denied a refund even though the tour is three weeks out and nothing has been bought by the supplier. Two separate agents delivered the same canned response that contradicted the tour information. After speaking with a supervisor, she rudely cut me off as I spoke, grew frustrated at the customer, and refused to escalate internally. She verified her agents never called the tour supplier to transmit my request. Not the experience I was expecting after having used Viator 10+ times in the past. Everything is great as long as you don't have a problem - as soon as you do, good luck garnering support. Not only have you lost a loyal customer, but I am disgusted with how you treated me.


  • By

    These Developers Rock!!

    This app is an absolute must have if you're a frequent traveler!! I’ll be heading to Cancun in March & the Viator app helped me get everything on track. From airport pick up to booking all the fun excursions during my visit. Their customer service reps are awesome & very knowledgeable. I purchased 3 @ the same time & the rep added a discount on, which helped A LOT!! I'm glad I came across this app!! I also was given a COMPLIMENTARY tour to Playa del Carmen!! (A $39 value) for FREE!! I will definitely be using this app for all my travel needs!!


  • By

    Our go to source for tours & excursions!

    I found Viator years ago and have never been disappointed. We have enjoyed 2 person private tours to our entire family of 6 out in wilderness excursions. Always an amazing time and Viator has such a variety of tours! After booking flights & hotels, Viator is my next step on all our travels USA & abroad. One of the best experiences are the tour guides, always friendly, funny, and very informed. Customer service is very responsive regarding changes. Our nighttime walking tour of Athens was suddenly rained out, yet we were rebooked the next day with one phone call. Lining up our tours in London, Paris, Amsterdam! Cannot wait!


  • By

    What were they thinking!

    How is it possible that a good app & website can turn into garbage? Just have a look at this app and you’ll know. TripAdvisor owns this app & should be ashamed at what they created. I have used this app on iPhone, iPad, & web in past. No longer. Dates don’t change when edited. Multiple trips can’t be saved. iPhone starts with today’s date & then need to swipe each week. So for May trip and today is January I need to swipe dozens of times. Many activities & attractions say not available. So why is it listed? Plus will any be available when I travel in May? Navigation between screens difficult & often missing. Just a few of the problems I have encountered. I wanted the app to prep lab multiple trips. This app seems to for those on location. Worthless & waste of my time!


  • By

    Great App and Great Co!

    I love this app! We travel all over the world and we always use Viator to book our tours. They offer the most popular destinations and are always up to date. They have the best deals and use some of the most reputable tour companies as their vendors all over the world. If there is ever any problems or questions they have an amazing customer service department. They are quick to respond to all emails, resolve problems, answer any questions and/or help you contact the tour companies directly. I will use this app over and over again. I highly recommend it!


  • By

    Thank you for a FANTASTIC Anne Frank walking tour!!!

    Wow! This tour TRULY exceeded our expectations!!!!! We were initially a little bummed out this private tour did not include seeing where ANNE Frank lived in hiding HOWEVER, this incredibly thorough examination of ANNE Frank's life prior to moving to hiding really offered a glimpse of who she was and her dynamic personality! Our GENIUS down to earth brilliant guide, Loes, truly took us through every nook and cranny and added personal details about where events took place and what Anne's neighborhood was like prior and during the Nazi invasion. Having a private tour was also a treat since we could ask numerous questions!!! Our 11 year old son was also very in to this tour and is even more inspired to read the book of "The Diary of a young girl", ANNE Frank! Thank you again Loes for being so kind to us, letting us rest a bit while drinking that delicious complementary coffee and then for taking us to the local pickle / onion store as well! That was icing on the cake! Warmly, Hope, Tom & SAM - Los Angeles, CA


  • By

    Great app for tours and activities

    I have used Viator many times to book tours on my trips and I think their app is very user friendly to use. They carry a wide selection of choices to choose from and the explanation for each tour is complete. I use it mostly the app on my phone so on the go I can search for last minute tours and book it right from my phone, I have never had any problems booking or with any tour operator. Even for transportation from airport-Hotels you may find it there. I highly recommend Viator for any trip specially internationally.


  • By

    Highly recommend

    Viator really helped us with activity ideas for our destination to Iceland. They really DO guarantee a lowest price for the activity as well as a full explanation of what to expect for the booking. Once signed up, the bookings are clearly saved on your personal Viator web page which is most convenient. As the trip date approaches, they send reminders of booking details which shows me how organized this outfit is. Free to join, nothing to lose, much to consider as per their suggestions. No doubt, we will use them again.


  • By

    This is my go-to Tour Booking Company

    I’ve now taken several tours through Viator in several countries and have enjoyed professional local guides and a unique experience every time. This is my first go-to when I am visiting a country and am looking for a unique local experience outside of my ad-hoc itinerary. The tours are always small and the guides are local, knowledgeable and take you on a personalized visit minus any sales hawking. I’ve even joined a small tour where I live to vet this. I have yet to be disappointed on any of these add-in’s as part of your own holiday plans.


A better way to Contact apps


You can now contact Viator Tours & Activities customer service directly
via Email using our new site - AppContacter.com

Contact Viator Tours & Activities directly


Is Viator Tours & Activities Safe?

Yes. Viator Tours & Activities is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1,414 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.9/5 . Justuseapp Safety Score for Viator Tours & Activities Is 55.3/100.


Is Viator Tours & Activities Legit?

Yes. Viator Tours & Activities is a totally legit app. This conclusion was arrived at by running over 1,414 Viator Tours & Activities User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Viator Tours & Activities Is 55.3/100.


Is Viator Tours & Activities not working?

Viator Tours & Activities works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Have a Problem with Viator Tours & Activities? Report Issue

Leave a comment:



Why should I report an Issue with Viator Tours & Activities?

  1. Pulling issues faced by users like you is a good way to draw attention of Viator Tours & Activities to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Viator Tours & Activities customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Viator Tours & Activities.


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