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After missing our flights on the 15th due to having to return home to pick up a Covid vaccination certificate, The Chicago Iberia staff was nice enough to put us on the next flights out. But they went ahead and marked our whole itinerary that was originally purchased as a no-show and now we are stuck in Spain and we do not have return tickets!!!! I have tried to call the one 800 number for days and I get absolutely no answer it just rings and hangs up on me after 20 minutes of being on hold!!! They do not even offer a online or application chat option!! so here I am stuck in Spain having to re-purchase return tickets home!!!! They have now scammed me out of almost $5000!! Never will I fly Iberia again!!! How can your company put me on the next flight out but not even acknowledge my return flight tickets!!!!

After trying to check in over 10 times online for this flight, I called customer service for help as I was told when I booked my flight I would be able to pick my seat when I checked in 24 hours in advance of flight. The first representative I got was David. He told me that the reason I was having trouble was because I was using my iPhone and Mac (Chrome and Safari) and that your check in process is not supported by those browsers!! WHAT?!? Wasn’t told that anywhere!!! When he said He could not help me with my seat, I asked to speak to a manager. That’s where it got WORSE! I got Michelle who told me I WAS checked in (how the hell did that happen?!) but that I had to ‘go to the airport to get a seat because I was already checked in?!! I told her over 10 times I live in Cleveland and would not be able to get help there. She could not understand that I am on a separate itinerary to JFK from my home. She was cold, uninformed, and kept repeating for me to go to the airport, which makes NO sense. So, your check in process online and on the app is miserable and now I am going to have to wait to get a seat I was guaranteed to pick when I checked in. Can you help before I board? Caroline Barni Confirm #: JZHGLN

I used the app to book and manage my flight, very friendly BUT here is the catch!. I bought premium economy all the trips. The app would show me my correct selections. But then Iberia sent me email confirmation of my payment, and it showed that Only the way to madrid was premium, but I still had 2 bags in hold (as per premium price). 5 min later I received the tickets on a different email saying that not only I was traveling on economy but that o had ZERO bags in hold. I spent hours on the phone, they would not correct the glitch or refund me, and told me that the APP WAS WRONG. The app showed me I was traveling premium round trip (for which I paid for) but Iberia’s customer service said i was the one who made the mistake.