myAudi Reviews

by Bwjrmac

DO NOT PRE PAY for these features! If you want to try beyond the trial period only choose monthly plans. Contrary to what it says in the literature the services are not refundable or transferable. And they are terrible as you can see in other reviews.
You can’t choose Apple car play and use WiFi. The news and weather are just so bad it’s silly. While the maps in the car is beautiful I wouldn’t pay for it when it free so on your mobile device. Most importantly there are no useful features in the this app app. I recently parked at the airport for a week long trip. I checked in on my etron and it said that my window was down. I worried about my car for the whole trip. When I got back the window was up. Contrary to literature there is no trip planning that guides you through charge points. You have to use the electrify America app to get the charger address and then set that in the navigation. I feel the materials presented on the Audi website don’t accurately explain all of this information. There is also no customer solution when the services fail as they are now
Response to developer response!
I did call the 800 number and was told to download some other (nonAudi) navigation app. The most recent update does not work and while the telephone app map now allows you to include a charging stop in your plans it does not work when you send the trip plan to the car.

by Taikeblackieee

This is my first review on an app in 10 years use of smart phone!. But this company just made me furious!!!! Whoever find this comment, you’re extreme LUCKY! Because I. as an example, am disappointed with Truth In Engineering!!! DO NOT BUY an Audi PERIOD!!! This is the third week since I got my 2021 A4, Audi server has been down on day 1, the sales rep couldn’t help me setup, not even able to demonstrate any feature associated with myAudi or Audi Connect. This is unbelievably ridiculous situation that we are still seeing in 2021 when everything going forward to 5G and this company couldn’t take care of server problem for over 3 weeks which 24-48 time frame could already be a joke for company like Audi’s size. Yet, what’s gets me heated is that you see no announcement, note, update, notification or else you name it on their webpage. Potential e-tron buyers!!!! You do not want to consider an electric car from a maker with lack of competence in maintaining server up consistently.

by Popps1

They have moved subscription of online services to app, but it doesn’t work and no support. I have this 2022 Q7, unable to use any connected services on it ….
Hey Developer, please don’t reply and ask me to call/email you/support because I have tried that several times .. I wasted some 10+ hours already. every time I call, wait time is about 1-2 hours and they walk me through steps that I have times some hundred times already. They would still force me to go through those and then say.. oh you need some technical support and forwards call to tech support where nobody picks call.. call eventually gets dropped end of business day…
Although car has been working fine, it takes several minutes for car mmi to load user prefs.. hard to switch between drivers and also no connected services as I cannot subscribe to any…

by Eazzye

I have used the old MMI connect app for my Q7 and it worked great. Enter the new this app app with at least a hundred steps back. Audi is supposed to be cutting edge, ahead of the curve, Vorsprung Durch Technik even. But instead we get a sub-par app that barely works and is useless.

I tried to upload a destination from myAudi to my navigation like I used to do and even though it shows up, it doesn’t have the address!! It only has the phone number to the destination. I used to be able to mark my parking location and check the traffic, can’t do that anymore with the new app. Why not keep the old one and use the new one for newer models. Whoa, that would make too much sense. Why when you buy a great car that might be a few years old (mine is a 2014) you have to sacrifice technology and give up what made it relevant when it was new? Fix this and stop making horrendous apps and step up your game Audi, this is embarrassing.

by Philz421

I went to use the MMI Connect app a couple days ago. When I opened it, it said no longer supported and download this app. I was excited because the MMI app was clunky and lacked features. After installing the this app app, it lacks the features and supports less than the MMI app! It took me two days to register on the new app, it’d just sit and spin when I’d try to verify my account. After I finally got that to work, it tells me they need identity verification and I have to take a contract and ID to an Audi dealer to see information about my own car!! This I understand IF I just purchased my Audi. I’ve had it for 2 years and already have a verified account. It’s 2018, there are plenty of secure ways for me to perform identity verification without going back to a dealer! Absolutely ridiculous! The value of myAudi makes me consider rethinking my next car purchase. I spent 6 figures on a car and Audi can’t develop a quality technology interface.

by KWW123456

I don’t typically write reviews on apps, but we are really disappointed by the limited functionality of myAudi. Compared to the Volvo app and some others we’ve looked at, we feel like myAudi is really not up to par. For example, it would be helpful to get a push notification if we leave our door unlocked. It would also be helpful to have this merged with AudiFS. Mostly though we were really stunned this past week when our car was burglarized (window smashed in) and the alarm went off in the middle of the night but there was no indication of this from myAudi , which said everything was fine. I would expect that myAudi would alert you if your alarm goes off. I didn’t even think to explore the functionality of myAudi when we purchased our Audi, but now I will consider this when we’re searching for our next car — myAudi has the potential to be a huge asset but unfortunately Audi’s app is far from that.

by Rickka

myAudi is necessary to access several electronic features for 2021 vehicles. The second part of the process requires you to revisit the dealership for verification. Corporate Audi knows that it contains many bugs, including an inability to log on. The response has been: “just wait, we’re working on it”. Six weeks since the A5 purchase and counting. The google map feature has never functioned.

The problem is that this is hidden information seemingly even from their dealers. Both of us have spent hours on hold, on line, and for me, in great frustration. All they need do is tell the truth—there are bugs and myAudi will not function until they get around to fixing it. Not the “Audi Experience” that I have paid so dearly for. Hold time again is 1.5 hours as I write this.

I suggest that, should you still desire to purchase an Audi, that you have the dealership set up myAudi before you leave. Caveat Emptor.

by Bad Move, Audi

The old one wasn’t great, but this one is a tremendous step down. The one function I really enjoyed about the old one was the ability to stream stored music from my phone through my A4’s wifi. That function is now gone. So that means getting music from the phone to the car either doesn’t happen at all, or it occurs over Bluetooth with noticeably worse sound quality and no ability to navigate/select files/tracks using the MMI screen and controls. I simply can’t imagine why Audi would knowingly strip such functionality from its app. Did they think owners wouldn’t notice or care? I did and do. Very much. Next month will mark ten consecutive years of owning Audis for me. As it happens, I’ve also been feeling the itch for a new car lately. Unless it’s fixed pronto, this functionality gut punch from Audi will, for certain, make me a former Audi owner.

Update: Audi’s failure to fix the known, ongoing problems with its awful app was enough for me. After ten years and two Audis, I’m now a BMW owner.

by Wrich73

Stay away from any connected Audi. It’s pathetic than an incredible car is completely crippled by non functioning online services. Every single time I get in my e-Tron I am prompted to login on my phone, then told their is a failure to authenticate, and I can’t use any of the features I am paying for on the vehicle. The this app app prompts me to verify key user, but then I click that I get a failure message “unable to verify” when it does work it tells me I need to login to this app on the car, but there is absolutely no way to do that. Customer service? 2 hours on hold then the automated system disconnected me. Help from the dealer? Yeah right. I was told by Steve White Audi in SC that it’s not their problem because it isn’t a mechanical malfunction. I’ve reset key user, factory reset the car itself..no luck. And everything PERFECTLY before some stupid update the dealer did two months ago! None of the services I am paying for work. It’s like I’m in a dealer loaner car!

by Jdwoods3

My wife bought a Volvo past year and the Volvo app is amazing. No connection issues, great push notifications, remote start, sync to calendar for driving directions pushed to the car. Love it.

I bought a 2020 A5, and the this app app is a colossal disappointment. Even after the 2 weeks that my car was back at the shop getting the “module” connected to Verizon’s cellular service, I was promised myAudi was working fine. Now, it always shows that I still have yet to link my MMI to myAudi , but will occasionally show me my vehicle stats. Even then, it’s a coin toss as to whether it’ll connect. It’s so unreliable it’s practically useless. Even if it worked, it’s lack of useful functions and clunkiness still put it miles behind Volvo.

I’m shocked that Audi has allowed myAudi to make it to market. I love my car, but myAudi is possibly the worst app on my phone.

by Every User Ever Seriously

myAudi experience is unacceptable for a luxury brand in every single way. Very few controls and no climate or remote start, huge delay on lock/unlock (e.g. the only real controllable thing), car tracking is pointless and bad at tracking anyways, and whomever designed trips must be from another universe if they think it’s usable by anyone on earth.

More importantly though, I haven’t been able to log into my MMI as long as I’ve owned the car (~3mo). I asked the salesperson because this issue came up when I was purchasing the car and they straight up lied to me and told me the login issues would be fixed in a week and not to worry. Zero communication from Audi, zero updates, zero fixes. For a $78k car.

Audi is nuts if they think I’m ever purchasing anything from them or their parent company / subsidiaries again. Absolutely unacceptable experience. Currently contacting lawyers to investigate if lemon law can be applied because Audi is still straight up lying to customers.

by Brolcz

Please bring back the old app, at least until this one is fixed. I can’t log on. I’m glad I’m on my free audiconnect trial, because I would be very upset if I were paying for this experience.

Between this and the announcement that Google Earth will soon not be supported on my brand new, few-months-old car, this makes the decision not to renew audiconnect absolutely easy. A rolling $500 charge sounded expensive but viable even back when It meant I could wow everyone who got into the car with a flashy google earth map behind the steering wheel, and when it meant a working iPhone app that had a lot of useful functionality.

Now, we’re talking about ~$200/yr for essentially an in-car weather update, a really subpar news feed (these features have been boiler plate for my iPhone for a decade), and traffic updates (that can be supplied by sirius for $40/yr after a obdII port adjustment anyway). Non-functional google earth, non-functional app... I should thank Audi for saving me hundreds of dollars in subscription fees per year, with absolutely no regrets.

by John Baul

The entire audi connect platform has been a miserable experience from the moment I bought my first audi. Each time I get a new car I find out how much worse the system has gotten. Just trying to purchase a subscription for junk that should always work on a car has been terrible. myAudi redirects to a page which fails multiple times. Once it lands on the correct page is requests updated profile information. After crashing a few times I was finally able to update my info but apparently the information in the linked pop up page did not pass through to myAudi so I had to update on another page within myAudi . Once it finally processed the “high speed” internet was only running at download speeds of .2 mbps with full signal. This entire process is broken to the point where I will demand the dealer handle setup and cover costs for stupid features that should be included or I will move to another brand just to keep from punching the dash out while hearing rattles in my six month old car.

by LoyalSFCustomer

I really don’t understand why myAudi is so bad. I’ve proudly owned over a dozen Audi/VW products my whole adult life and love the brand through and through. I’ve been to Ingolstadt, Neckarsulm, & Wolfsburg. I’ve been a club member since the old “Quattro Club” days. I’ve endured the unintended acceleration debacle, the air suspension headaches, and the coil pack failures over the decades and have kept coming back as I am willing to accept the quirks so as too enjoy the wonderful fit, finish, and all weather capabilities of these cars. Having said all that however, I simply cannot abide by this frustrating disaster of an app. It can’t reliably contact my vehicles when they are sitting 10 feet beside me in the garage. It doesn’t allow me to select my preferred (or any) dealer to schedule service. I’ve reached out to tech support and after months (yes, not a typo - months!) of them “working” on it, without communication unless prompted, they still can’t resolve any of these issues. myAudi never should have made it past the beta stage and been made available to the public. Infuriating and a bad look for the brand.

by Butlandr

Within the past few months, my wife and I both got new cars. I got an Audi, and she got a Volvo. While we both love the cars, the apps are wildly different from each other. While the Audi app is pretty much useless, the Volvo app is amazing, giving her all sorts of useful information and even being able to start the car. But that’s a whole other complaint, that Audi does not offer a remote car starter and nothing to do with myAudi .

The Audi app barely connects to my car and when it does, it’s very much a barebones app. For example, it’s currently 7:54am and I can’t get myAudi to connect to my car at all. The last time it connected was yesterday at 5:56pm. As I said, useless. While myAudi is not a dealbreaker for me, it may be with my next car. Every other car company is well on their way to excellent in car connectivity. And then there is Audi. I would expect much more from a company like this in 2020.

In response to the developers response. My issue isn’t so much with the lack of remote car starter as it is with myAudi just not connecting to the car on a consistent basis.

by Lithia-DE

It’s very apparent that myAudi is a „gazillion“ miles away from the experience that true EV apps bring to customers. Compare Tesla. Even compare BMW. Both are much, much, much better in terms of design, usability, customer centricity ... you name it. myAudi just looks like somebody threw random functionality somewhere onto the screen without any reason. It’s bad.

What’s worse: I depended on myAudi to recharge my electric vehicle, the eTron. So here I am, almost out of charge, trying to initiate a charge at an Electrify America station. You press the button ... and a blank screen opens. Nothing. I close myAudi . I open it again. Same screen. Nothing. So here I am, in the middle of nowhere with an empty battery and an Audi App that does not allow me initiate a charge.

I could possibly tolerate an ugly app with random design and useless functions, but what I can’t tolerate is an app where the basic functions for EV drivers are failing when you need them. Shame on you Audi! That’s my first and last 90K USD EV that I’ll be buying from you. I highly recommend anybody considering using this with their EV to go and buy a Tesla or another serious EV vehicle, not one where you’re a beta tester of a terrible, terrible app. Shame on Audi!

by Lee_H1

There is no way myAudi can be anything above a 1 star, and If you look closely the majority of recent reviews support this. Instead of improving myAudi , it seems to get worse with each update instead of better. Now after the latest app, it seems to become “disconnected” from my 2019 Q8... seriously, this is like the 5th time, and each time I have to go in and delete myself from my car, use the lovely little plastic ID tag to add myself back.

And now, in my car goes while using the google maps display with Audi connect, my car just randomly goes “offline” and can’t get real time traffic updates, etc. After calling tech support, waiting a week for the “first” response, which was basically email us more pictures of the issue, and now basically dead silence.... except for a survey asking me how I felt about my recent service request.

I expect more from Audi, the cars are engineering marvels, but it is beyond obvious that you DO NOT have the same skills in app development, and I am starting to wonder the same thing about your “technical support”, which is sad given the cost of your automobiles. Step up, own your failures, admit myAudi is crap and hire someone who knows how to develop an app and get something deployed that works please.

Signed: a repeat Audi customer.

by Hexer311

Really the only thing I can do is lock the car from a distance (not sure why I’d want to unlock if I’m not there) and that seems to only work part of the time. I just tried it now and it failed several times saying it could not connect with the car. In the lock/unlock log it says that it was a technical error.

Not sure why anyone would pay for this service..

Why is there no remote start? Mercedes has it through their App. The claim by the Audi dealer was that Audi is beholden to German manufacturing regulations which prevent the car from idling without someone present in the vehicle. Ok, but why doesn’t Mercedes have that same restriction?

Anyways, I absolutely love the car without this service. But, if Audi wants to sell this as a value add and not just include it, it needs to provide significant value. Not just gimmicks.

Knowing how much gas I have left is cool, but not sure why I’d pay several hundred a year for it. And traffic on maps is cool, but it’s not as accurate as Google or Apple Maps directly though CarPlay. It didn’t detect roads that were closed for construction for some reason.

If remote start, more accurate traffic guidance and more consistent performance come along, I may reconsider letting it lapse at the end of the trial.

by CAP001

I had been using myAudi and it was ok, pretty much just the basics - ability to locate the vehicle, unlock it, look up service locations, etc. After using their competitors app, the one from Affalterbach, I REALLY want remote start, even if the car shuts down when unlocked. Why VW/Audi can’t add basics like remote start, 360 auto-recording dash cams, and other such things for the premium that they charge on their vehicles and subscriptions; I don’t know?? One more thing that’s really annoying me - I ordered a new Audi from a local dealership, and I can’t even track status on the My Audi app. What’s up with that?? …tracking a car in manufacturing isn’t that challenging in today’s age of the modern factory and all I really want to know are the basics - is it being manufactured, is it delayed because of the chip shortage, is it being prepped for delivery to the dock, is it on a boat, did it arrive to the US, etc. I’m not asking to track every part of the manufacturing process. Anyways, hoping Audi realizes that it’s 2022, hires some real developers that can work close with the automotive engineers, and starts improving myAudi to impress people vs just have one for the sake of making their marketing team happy.

by No1rangers Fan

While myAudi my Audi does have some useful information it works only sporadically. I like getting location of my car, fuel that is left, whether all the doors and windows are locked and if anything is wrong.

And while I like using the Audi interface for Maps to get real traffic information through Audi prime cost hundreds of dollars per year. You can get the same thing on Google, Apple, or waze and it’s free. And those map applications are far superior to Audi‘s.

Hey Audi, you can do a lot better. Not everyone buying Audis anymore as wealthy, as you have made your cars accessible to more people. In my upper Manhattan neighborhood alone there must be five Audi Q5’s parking every day. So make the connect prime free and I’ll be happy to use the Audi interface.

by Thecajungent

When I purchased my Audi Q7 figured there would be a better more reliable app than for my Volkswagen...turns out I was wrong. This system has been a disaster for years. You would think they would have gotten it right by now. Come on Porsche/Audi/Volkswagen, we pay good money for these vehicles. Things should work! What a huge disappointment myAudi is...

Wow I’m now reading all the recent reviews. Apparently most feel the “Audi development team” has let them down. Can’t even get connectivity. myAudi worked once. Dealer reset and said “we’ve been having issues but they are fixed”...app worked one more time and now circle just goes round and round trying to connect then times out...

My old Nissan app worked very well ALL the time...on a vehicle half the price

by EstreetBnd

I had no choice in updating the normal MMI App, which was adequate at best.
myAudi is awful. The normal features for the 2016 A6 are gone with no replacement.
myAudi no longer acts as a media sharing tool. It doesn’t connect to the car WiFi in the same way as the older version, and that’s if it connects at all.
This has taken away nearly every single feature for 2016 A6 models. There are very few tabs because there are very few things you can do with myAudi.
And you must go to the dealership so they can verify that you are the owner of your own car to use this thing...even if your model doesn’t work with anything myAudi claims to do.

Audi is getting rid of google earth/street view in in 2020 for 2016 and earlier model year cars and now myAudi , that runs the entire car system, has been downgraded to something that is totally useless. And, they have increased the cost to use Audi connect by $5 a month.

Between being sold a TDI A6 that was illegal, to outdated electronic systems, no software update to apple CarPlay and alike (despite even Hyundai doing that for their customers at no cost), I’m done with Audi for good. I’m so angry at myself for ever buying any German car.
I’ve had the car for 8 months...there won’t be a 9th.

by SendingOutAnSOS

I have nothing but annoyance and disappointment with my Audi and this pretty much useless app. The one thing that might be useful is the ability to lock/unlock the doors with an Apple Watch but alas it rarely works and when it does, it’s painfully slow. It seems that Audi will increase performance as long as the user allows location to be turned on by the user. No thanks but nice try Audi. I’ll keep some privacy thank you very much. And no, you cannot have access to my contacts or calendar either. Again, nice try.

As for the Q5, it’s loud, invasive, and shuts down even with the auto engine off is turned off. I’ve never been so disappointed or disliked abt vehicle I’ve ever owned going back +30 years ago to high school. I’ve had Hyundai, Mazda, Infiniti’, BMW, VW, Ford, Toyota, Lincoln, Mercedes, and enjoyed all of them at the time. But the Audi is awful.

by Gorilligan

The new Audi app is a big disappointment. With MMI Connect app, I could listen to music over WIFI with substantially better sound quality than Bluetooth. The new Audi app takes away that functionality and this degrades my experience in the car. It seems ridiculous that the car has this capacity but Audi has taken away the MMI Connect app that allowed customers to enjoy it. Please fix the major setback. Or give us the MMI Connect app back!

The developer has suggested that we download a UPNP server but I have tried four different ones and none lets me play music from my phone through my Audi stereo. If I choose WiFi media player through the car’s MMI, it says please start MMI Connect or other UPNP app but it doesn’t recognize any other app and Audi has deactivated the one app it did recognize, their own MMI Connect app. PLEASE FIX THIS!!! I thought you guys were good at technology!!

by JPneus

Still unable to connect to car with the useless app. The “developer” responses always say “tell us more by calling us”. Don’t waste your time. They well know their app has a whole host of bugs and the people who answer the phone (after a long wait) claim to know nothing about anything with myAudi (despite all the many reports and 1 star reviews).

Something changed in the recent past such that myAudi no longer works at all. Worked perfectly for months until about a week ago. Now it says “timed out” no matter what (regardless of how great my WiFi or LTE is). Audi cannot claim to be unaware. I know others who have reported a similar recent issue with myAudi recently stopping to work and providing error codes every time. They know something’s wrong. They will not admit it. And they will suggest that something must be wrong on the user end. Not a good or truthful approach - Audi Connect. Sad. Certainly makes it clear that I won’t be paying when my free trial ends. Pathetic.

by Q8USA

Recently got delivery of my Q8. Downloaded myAudi to check out some of the features. I can only agree with others here how well Audi can design & produce cars yet fall so flat footed in designing a functional app. It's horrible in so many ways the only thing it does well is to show me pictures of the car I bought. I've visited the dealership three times to have them get it to work. It's temperamental at best. Won't send GPS addresses to the car reliably. Looses contact with car which needs a visit to the dealership for re-activate/set up. Car finder sometimes works only if the planets are aligned. Oil level seems to work IF it can up date even when sitting in the car. I've given up on myAudi . Easier to just do these things real time in the car.

by Ztan26

Update: looks like they partially fixed the backend to work with the car now. Still unable to send destinations to the car. But at least the lock/unlock feature works most of the time now.

I was able to login. But as many people have mentioned in the reviews, NONE of the features work except when I’m physically in the car with the ignition on. When the car is off, I get “Vehicle cannot be reached”

I have opened up a case with IT support but have gotten nowhere with the process. Why deploy an app that doesn’t do anything?