The New Zealand Herald is New Zealand's premium news brand, and we’ve been
telling the stories that matter for more than 150 years. Our app is designed to
inform and entertain, giving you the facts and expert analysis from the NZ
Herald and our Regional titles, all in one convenient place.
Are you having issues? Select the issue you are having below and provide feedback to NZ Herald News.
By Carol Hannaford 2 weeks ago
The Herald app opens to a black screen
By Brian Cloughley 4 months ago
On my iPad why doesn’t the app refresh when I wake the iPad up. I have to close and reopen the app to make it refresh. We subscribe to premium under my wife’s name
By Brian Cloughleys 5 months ago
Hi, The Herald app on my iPad does not refresh properly unless I quit the app and then re-open. Is there a reason or cure for this. Our account is in my wife’s name (Christine). Thanks
By Julie Nicolson 6 months ago
Herald Premium subscriber. App on iPhone won't refresh. News and weather showing are from days ago.
By Mark Whittle 8 months ago
Words missing st the end of paragraphs!
By Issy 8 months ago
Hi. My app misses out many words at the end of Paragraphs! How can I fix this please.
By Nathan 9 months ago
The app won’t refresh. I get the same articles in the home page for days. Hard close my iPhone and it refreshes. But only once or twice then same problem again
By Mike 10 months ago
Missing end of sentences
By Sue Otto 10 months ago
Many items in an article are missing last words in a sentence
By David Rogers 11 months ago
On iPad Pro the herald app does not update to the current news. Need to force quit and start up, every time. Updating app not fixing the problem
By Chris Ellington 11 months ago
Hi the NZ Herald app on my iPad gets slower and slower and eventually it will not open stories. Been like that for months.
By Kathleen Mary Geoghegan 11 months ago
The Herald won't load on my i-pad. I am a premium subscriber and it is ok on the laptop. Help please.
By Andrew 11 months ago
Been a paid premium subscriber for years. I can’t get word lookup to work on herald app. Can do on all other news apps You use a lot of big words How do I get the meaning of them quickly?
By Anna 11 months ago
In your news article's the sentences just stop in the middle of a sentence, it's quite bizarre and surely not right.
By John Yonge 1 year ago
The HERALD app does not refresh. Have deleted and reloaded but no better.
By Linda Chaffey 1 year ago
I have the premium version and when I go into my profile cannot find Herald on Sunday for today Can find the weekend Herald and the magazine called? Reset dated the 30th but when I try to access the Sunday Herald I just get last weeks edition Have turned iPad off completely and restarted and problem remains the same… On my phone app even worse ..yesterdays paper but the Sunday one goes back 2 weeks
By Megan Yates 1 year ago
Hi. My NZ Herald app seemed to log itself out of premium and asked me to log in again to see the premium content. I couldn't remember my password so I asked for a reset. The reset link doesn't work and takes me to a blank sections page. I cant copy the link provided and paste into the browser separately. I have uninstalled and installed the app. Because I've tried to login repeatedly I have been locked out.
- Poorly written articles with logical order
- Repeated information
- Key ideas are hard to get
- Biased views and perspectives
- Restricted Premium articles with constant ads to subscribe
- Pressure to subscribe to access news
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Complete guide to troubleshoot NZ Herald News app on iOS and Android devices. Solve all NZ Herald News app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NZME Holdings Ltd, developers of NZ Herald News.
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Developer: NZME
E-Mail: [email protected]
Website: Visit NZ Herald News Website
The New Zealand Herald is New Zealand's premium news brand, and we’ve been telling the stories that matter for more than 150 years. If you’re a subscriber to our Premium content offering, you can also select offline reading for your saved news. Premium subscriptions automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period. Your iTunes account will be charged for renewal within the 24-hours prior to the end of the current period. Our app is designed to inform and entertain, giving you the facts and expert analysis from the NZ Herald and our Regional titles, all in one convenient place. You may turn off auto-renewal after purchase by going to your iTunes Account Settings. Subscriptions can be managed by going to your Account Settings after purchase. If you choose to upgrade to Premium, your payment will be processed by Apple. We are always working to improve your experience and appreciate your feedback. Please note: NZHeraldNews features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Digital Content Ratings.