Rocket Mortgage Reviews

by Pworhdndosmao

I have been living out of packed boxes for months now. Dealing with rocket mortgage is a literal nightmare. Nothing but empty promises, continually raising closing costs and zero communication within their ranks. They ordered the wrong appraisal, wanted ME to pay for it. They pull numbers from a hat in regards to closing costs, and do not provide adequate explanation for why they continue to raise throughout the loan process. DO NOT give these criminals your business. The ap itself is terrible, will send you notifications that you need immediate action on something, stressing you out, then find out they either didn’t even need whatever document they requested. Their restoration loan was the particular product I was attempting to attain. These people are crooks, liars, and swindlers. Nothing but bait and switch, I would have given them ZERO stars, but it forced me to give them one.

by Darthziggy

I did not even get the chance to fully see what RocketMortgage was capable of due to their incessant, terrible customer “service” practices. When I applied for a loan, I received a message with a phone number to call to get more information. I planned on calling to continue within a few days, when I had time. This was on Sunday. Since then (it is now Wednesday morning) I have received TEN phone calls from this service (and only 3 voicemails despite all the calls), all of which have come while I was working. I am unable to answer my personal phone while working, and would have liked to work on this process on my schedule, but I am so disappointed with the overwhelming number of phone calls. I would not recommend RocketMortgage or service to anyone.

by Dayfd

Was looking at finance options for a new home. Started the process and was contacted almost immediately by Tom Diaz. Everything was going along smoothly and tell he wanted to discuss the terms for a VA loan. Before he would give me the terms he wanted me to verbally commit to what he had to offer. Let me repeat that they wanted me to verbally commit to a home loan without telling me the interest rate and type of loan. He got rather testy at this point when I challenged him on this. He tried to use strong arm tactics citing my current situation and use it as a reason why you wanted my verbal commitment before hand. The conversation ended almost immediately after word. If this guy represents Quicken loans (Rocket) and the quality of people working for them you need to be very very careful before you commit.
They are salesman just like at a used car dealership.

by Armyag15

Horrible company to work with. Wasted a hard credit check and 2 weeks of my time with slow updates which I received only after I emailed them. Was finally relieved to get an answer: still wasn’t a solid yes or no(more on that below). Imagine being stuck with them for 30 years...

The best part is the reasoning on their end. After wasting 2 whole weeks, and a couple of missed deals, horrible communication, they wanted me to reapply for a different loan than the one I applied and qualified for. They “felt” that I might use it as a rental, because I own 2 rental properties- yup they literally said that. How does a responsible company act in such a way based on “feelings”? If you’re financially responsible and invest for retirement, take your business elsewhere. Don’t waste your time, hard credit checks that lower you credit score, and possible opportunities on them.

by Bill125435

Switched to Rocket from a big brick and mortar bank and couldn’t be happier. Website and app give you so many choices to pay, setup direct deposit, pay extra principal or escrow. You can Calculate estimated savings from paying bi weekly or adding extra principal payments. Was nervous to switch but so glad I did. Before I had to wait on average over 30 min to an hour to get someone on the phone. The two times I’ve called someone picks up immediately. Just unheard of from mortgage companies.

Update: they just sold my servicing to a Flagstar Bank that probably doesn’t have an app or any other features. They already sold my actual loan the first month in.
What good is a company if they just drop you like that who know who you will end up with. Save yourself some hassle and use someone trustworthy.

by Getting My Resume Together

Throughout my home buying process, I’ve repeatedly felt like my purchase going through with maximum income for Rocket is the only thing that matters. Appraisers have much more protection from mistake than I do as a customer, and Rocket has time and again made the buying process more difficult after a lower-than-expected appraisal had come in. The representative has made us, the buyers, submit appraisal research for them and the appraiser, after the appraiser had submitted improper comps, left out tangibly-valuable assets of the home in the report, miscounted bedrooms and total rooms in the house, and improperly valued it as a result of all of this.

When disputing, Rocket puts a large majority of the work on the buyers’ shoulders. It makes me believe that they want to dissuade the customers from making any changes, and maximizing company profit.

I’ve lost all trust as a result.

by Travelrspring

This is our 2nd loan with them the first one was an awesome experience- this one since they have revamped the process has been disappointing. When we questioned them on how they were using some of our funds they stated it would be returned to us. When they actually did the refinance they took the funds and used them (btw not line item out). We called and spoke to them and they found the tapes where they improperly informed us and are coaching the person. Welp unfortunately saw several other reviews after the fact that this is now something that is happening quite frequently- be aware that even if you get clarification beforehand that they will do what they want with your money later and oops all you get is several phone calls and don’t worry we are coaching them for the next person! Don’t believe them!

by Don:p

While my actual mortgage service experience with this app was very good, and RocketMortgage is visually nice - RocketMortgage is missing a basic and fundamental piece of functionality for a mortgage or financial app, the ability to quickly see your current balance.

RocketMortgage shows your last or current payment in very large font on the home screen, but doesn’t show the mortgage balance anywhere on that screen, which is both odd and annoying. You must navigate into the loan transaction history in order to see a loan balance.

Since that’s a common thing to want to see (how you are progressing on paying off the loan), I hope that the developers will add this soon.

by Coyotestyle

We used Rocket mortgage to secure a loan for our recent purchase of a house. We liked the quick response and the ability to upload documents as they were needed. We Got a pre approval and letter for are realtor the night before we started looking for our next home. At each stage we were assigned a person that made sure we were comfortable and informed. Always felt like we were able to speak to someone when ever we had questions. The fact that everything was handled on line allowed us 24 hour access to the loan and we were able to see all communication so we had very few misunderstandings. The person buying our old home used a conventional mortgage lender and they were scrambling to get everything organized right up to minutes before closing. This is A great service for individuals that a comfortable with technology it is not a shortcut or way to get more money then you qualify for.

by Panamera12

I never thought of applying for a home purchase loan through Quicken Loans/ Rocket Loan. But I thought, why not...I’ll rely on the ratings and give them a try.

So far, it’s been much smoother than my experience has been with more traditional lenders. No lost documents that I’ve had to resend on previous loans. Also, I know exactly what’s going on with the process at all times via the Rocket Loan app.

While the loan is still in process, if it continues like this, I won’t ever consider any other lender in the future...Quicken/Rocket all the way!!

by Metz'dUp

I’ve closed on a dozen home loans over the last 20 yrs. I had a curiosity to see if it would be beneficial for me to refinance my current mortgage. From the INSTANTANEOUS phone call when I submitted my request the representative and process was nothing less than incredible. Duy Vo was the consummate professional, with knowledge of the mortgage process and knowledge of the web interfaces creating an environment of trust without a face to face interactions. That is a hard thing to do over the phone especially with such an important subject matter. I was initially very cautious and asked many questions. Duy answered every question and was very transparent with all information. He explained how the process works very effectively. I would recommend that anyone interested in a new loan or refinancing to at least give them an opportunity.

by Johnna Malek

I am very impressed with the Rocket Mortgage App !

The layout of the application is very nice and I easily located what I needed to find. I was able to download, review and E-sign my documents in no time! Any questions I had could be sent to my loan officer through RocketMortgage and then I was able to view my answers as well.

One of my favorite features was being able to snap pictures of my requested documents and upload them to my file without ever leaving the application! The Rocket Mortgage App is your one-stop-shop. It’s so user friendly anyone can use it, so start downloading it right away!!

by BTD And MGD

The subject line speaks for itself, but I will elaborate a little further. I am currently involved in a relatively complex real estate transaction that involves multiple pieces of property along with multiple buyers and sellers.

Adam Kinczkowsi is the mortgage specialist handling 2 of the transactions. Initially, I assumed that this would be organized chaos at best. I was WRONG. Adam has turned this into a harmonious and fluid process. He has been nothing short of phenomenal with the level of service provided. Adam is a wealth of knowledge and he has provided rapid support to any matters that arise.

Now on to Rocket Mortgage. They are incredibly competitive as far as rates and fees go. Their app and web interface are extremely user friendly. They also offer some other features that I will be utilizing after this sale goes through. I also like that they will be servicing the loan and not selling it off right after closing.

Great work Quicken/Rocket Mortgage!

by I <3 The Temptations

I wish every Bank made so easy to do banking especially mortgage banking.
I have done mortgage banking with up to a dozen banks and they make it difficult to make additional payments or additional principal payments and most definitely want trap you to ride out the long one with them for 30 years. But not Rocket Mortgage they definitely make it easy with their App to make additional payments/Bi-weekly payments/Additional principal payments. I won’t ever switch to anyone else and will always use them when and if I do buy a different home in the future.
Sincerely
GLo

by Ianalohabra

This is my 2nd refi with Rocket Mortgege & 6 months ago when I 1st refinanced my home loan with Rocket Mortgege I was very new to doing everything online. Every step was explained & easy, for a rooky in computers, to complete without issue! Since this is my 2nd time with Rocket Mortgege this was easier still! I had no problems & when I needed to talk to a human for some easy answers I was met with polite helpfulness & great customer service. I will B a lifetime loyal customer & will B referring ever person I can to use Rocket ( super easy $’s) Mortgege! Mahalo Nui Loa ( thank U very much ) for helping me, a disabled vet with a VA loan, to lower my interest rate & make my life much easier to deal with financially. 🤙🏽

by Bugamoose

Update: the developers promptly fixed the issue I had previously reported regarding screen scaling on payment center screen. Thank you very much!

Original Review: Why can’t developers get things right or leave well enough alone? Did the UX get QA’d at all? On the very first screen in payment center my payment amount is not fully displayed nor is the due date. I’m using an iPhone 6s and it’s as if the UX was designed for iPhone 8 or larger. The previous versions scaled the payment amount and due date so that it could be seen on the screen in its entirety. Now, I get dot dot dot dot .... at the end of the first 4 digits of payment amount without the ability to see the full, precise amount. Really? C’mon guys!

by PAR Refinance

I have past history of not so great credit due to life circumstances, and Rocket Mortgage came highly recommended. I was very anxious, but I must say that Robert Bell put me at ease from our first conversation. He was understanding, he was hopeful and not judgmental at all. He treated me with respect, courtesy and understanding, and walked me through every step along the way.
The rates offered to me lowered my payment and Rob also helped me figure out that paying the same amount I do now would take years off of my mortgage!
He was very knowledgeable and he calculated every financial question I had, to put me at ease. I would highly recommend this institution.

by Bombero Excellente

I first checked out paying online which is one of the options available. If you want to pay your mortgage, but not interested on your loan balance from time to time, or if you are not interested in following how much money is in your escrow account than using the online method is acceptable. I like to see when my hazard insurance is paid, as well as my taxes and escrow balance. This gives me time to calculate if I will owe money into my escrow account or if I am sufficiently funded. If you are like me, then the Rocket Mortgage App is not only necessary but it gives you more information than you might think you need from time to time. Rocket Mortgage App is the way to go. Very thorough and well thought out app. Thank you.

by JerBear0815

RocketMortgage gives me EXACTLY what I need, when I need it, and nothing that I don’t. Every single push notification is something that matters. There is almost no way to get lost in RocketMortgage , yet it has exactly everything I need. I’ve never had to go to Rocket’s desktop site to cover down on something I couldn’t find in RocketMortgage . Win win win.

I’ve priced out a few mortgages in my day. Most of the time Rocket is right there or better than comps. No kidding, I did a Rocket refi that was 10 basis points more expensive than the lowest because I knew how incredibly easy the servicing side would be for however long I stayed in the home and Rocket retained the loan.

Win win win. Seriously can’t say that enoughz

by Richardthegrey

Rocket Mortgage takes the stress and hassle out of the mortgage application process. The representatives I have worked with have all been, without exemption, highly professional, courteous, very helpful, impressively knowledgeable about their subject matter, responsive and personable.
The electronic interfaces, for example RocketMortgage and the website, have accomplished a lot in extending the sense of a stress and hassle free experience, focused on ease-of-use interaction and information sharing.
Well done Rocket Mortgage team, it has always been, and continues to be, a pleasure doing business with you.

by Skyviewdrive

Quicken loan is my family I love them everyone I have dealt with is just another addition to the family ,, warm , caring, patient very patient I do not work well with computer but with zack after I was finished refinancing , I felt honestly like a computer whiz with his help ,,, I tell all my friends to switch to quicken , truly an amazing company ,, wow !!!! RocketMortgage is very user friendly I could use a little more info though like my balance after each payment ,, broken down to show where all the money goes that would be helpful

by Thememis

I thought this whole online Mortgage thing was a gimmick. But it’s not!! The online version is amazing and then I needed to take action on a question while I was at work and they suggested RocketMortgage for my phone. I downloaded it and it uses facial recognition if you want it to. I was in and running in seconds. Now i don’t even bother checking online, I just click RocketMortgage , see things are good and boom I’m done!! Quicken loans sold my old house for me no problem, then found me a new house, then finances it with a low rate!! I’m a fan for life!!!!!

by Fatiha Orozco

James J Elwell was awesome and help me with everything I need,he is the best,he changed our life and made my family happy,he always answers all questions very quick and he always works hard to get everything fast even he works with me at weekend days too,I’m really recommend him to anyone looking for a loan with rocket mortgage,we are so happy he was our banker mortgage,he always nice and happy when you talk with him and he always laughs with you and made your day by telling you positive things and take the stress off from you,I highly recommended him to people need a loan.

by JohnAReece

I have been involved in real estate as an agent, builder, home remodeler and homeowner over the past many years and have dealt with many mortgage companies. This is the only one to use anymore. They have a well put together system. From the moment you contact them they are on top of your loan or refi with an entire team and you are kept completely up to date through their well designed user friendly app and online website. You are assigned a rep to oversee and answer any questions who is readilly available. Top notch service!

by Pdgutie

I did not want to refinance, but Rocket Mortgage’s deal was so easy to process that I went through it in about 14 days.
Got my loan in less than a month. Even came to my home so I did not have to leave my rocking chair. (No bank does that)

I got a low rate around 4 1/8% which saved me close to $400. Wish I had taken the original loan out with these guys. But then again ,the are located in Detroit and all them🌶 guys are gangsters who I would not deal with. Anyway. Hooray 😜
I would deal with this group again.