Contact Rocket Mortgage Support
Published by Quicken Loans Inc. on 2023-12-16 About: Ready to start your mortgage?
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How to Contact Rocket Mortgage Customer Service/Support
Listed below are our top recommendations on how to get in contact with Rocket Mortgage. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Rocket Mortgage. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Quicken Loans Inc.
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Contact e-Mail: [email protected]
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E-Mail: [email protected]
Website: Visit Rocket Mortgage Website
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E-Mail: [email protected]
Website: Visit Quicken Loans Website
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https://www.rocketmortgage.com/legal/disclosures-licenses
Reported Issues: 12 Comments
By Curtis Jacks
2 months agoHave not received 1098 for interest paid 2023. Please advise
By Donald V Roberts
6 months agoI would like to talk with a customer service person. Please give me a telephone number that I can call. My cell phone number is (916) 203-3793 My email is dvroberts59@redacted Thank you, Donald Roberts
By Dale Walker
9 months agoSTOP CALLING MY PHONE 4 TO 5 TIMES DAILY. MY PHONE NUMBER IS 423-346-5085. I AM DISABLED AND CANNOT ANSWER THE PHONE.
By Justin Aanes
10 months agoI need to change my phone number.
By Sarah J Tyson
10 months agoI am trying to contact your insurance department to confirm you have received my packet of proof of 2023 property insurance and flood insurance for my condo. I sent the packet to ISAOA in Florence, SC as instructed in a letter I received. I have tried numerous times with no success! This packet was mailed in 5/12/2023 via the USPS. I have the receipt. THE LOAN # IS 3485204017 Did you receive it???? Answer me please!!!
By William C. Megary
11 months agoI have been dealing with Rocket Mortgage Capture Servicing Team since February. Today, for the second time I have received an inexplicable response to my repeated requests. It has become a bizarre experience. I need help. I need to speak to someone, someone knowledgeable. I am the Trustee for a trust of Edward C. Hensler and Doris A. Hensler, both deceased, both formerly residing at 148 South Newport Way, Dagsboro, DE. To be absolutely clear, I AM NOT DEALING WITH ANY INTEREST IN PROPERTY ITSELF. I AM ONLY TRYING TO GET SOME INFORMATION FROM YOUR RECORDS. At your requests, I have previously sent a copy of the trust, the death certificates, my personal ID. I have spoken numerous times to your representatives. Each time I get in the mail an Acknowledgment & Request For Successor In Interest Documents that pertains to a loan for property in New Mexico or Pennsylvania! What!?! Is anyone listening to me? Please, please, have a supervisor or manager call me at 201-679-6291. Thank you. William C. Megary
By Steve McKnight
11 months agoI am an insurance agent that needs to speak to live person.
By ELDITH WALKER
1 year agoSOMEONE FROM ROCKET MORTAGE SENT ME A MESSAGE ON THE CELL PHONE IF I CAN PUT MY DOWN PAYMENT INTO THE MORAGE i WOULD BE INTERESTED IN A MORTAGE I CANNOT AFFORD THE DOWNPAYMENT OTHERWISE I AM A SENIOR LIVING ON OVERNMENT PENSIONS LIVING IN A HOTEL WITH MY BROTHER WANT OUT OF THE HOTEL AND INTO A USED MOBILE HOME. I HAVE TRIED TO GET A PERSONAL LOAN BUT TO NO AVAIL SO A MORTAGE IS MY ONLY CHOICE WITH THE DOWN PAYMENT IS IN THE MORTAGE I WANT A FIXED RATE FOR 25 TO 30 YEARS WITH LOW PAYMENTS AND LOW INTEREST IF YOU CAN HELP ME THAT WOULD BE GREAT THE REVIEWS THAT I HAVE READ ARE REAL GOOD WHICH IS THE REASONI WOULD LIKE A MORTAGE WITH YOU PLEASE GET BACK TO ME AT THIS NUMBER 7805541742 THANKS HOPING TO HEAR FROM YOU SOON ELDITH WALKER
By James R Willis
1 year agoI have not received the October 2022 monthly statement and would like to pay the bill.I have never been late in 29 years so please send the statement overnight to pay the bill of $733.01 I sent the overage on Escrow on 9/23/2022 and it was recorded but again no monthly statement for October 2022 has been sent and I pride myself in being on time.Please send a new paper copy immediately
By Armyag15
Waste of a hard credit check, time and effort.
Horrible company to work with. Wasted a hard credit check and 2 weeks of my time with slow updates which I received only after I emailed them. Was finally relieved to get an answer: still wasn’t a solid yes or no(more on that below). Imagine being stuck with them for 30 years... The best part is the reasoning on their end. After wasting 2 whole weeks, and a couple of missed deals, horrible communication, they wanted me to reapply for a different loan than the one I applied and qualified for. They “felt” that I might use it as a rental, because I own 2 rental properties- yup they literally said that. How does a responsible company act in such a way based on “feelings”? If you’re financially responsible and invest for retirement, take your business elsewhere. Don’t waste your time, hard credit checks that lower you credit score, and possible opportunities on them.
By Getting my resume together
Just A Number
Throughout my home buying process, I’ve repeatedly felt like my purchase going through with maximum income for Rocket is the only thing that matters. Appraisers have much more protection from mistake than I do as a customer, and Rocket has time and again made the buying process more difficult after a lower-than-expected appraisal had come in. The representative has made us, the buyers, submit appraisal research for them and the appraiser, after the appraiser had submitted improper comps, left out tangibly-valuable assets of the home in the report, miscounted bedrooms and total rooms in the house, and improperly valued it as a result of all of this. When disputing, Rocket puts a large majority of the work on the buyers’ shoulders. It makes me believe that they want to dissuade the customers from making any changes, and maximizing company profit. I’ve lost all trust as a result.
By travelrspring
They will tell you one thing and do another!
This is our 2nd loan with them the first one was an awesome experience- this one since they have revamped the process has been disappointing. When we questioned them on how they were using some of our funds they stated it would be returned to us. When they actually did the refinance they took the funds and used them (btw not line item out). We called and spoke to them and they found the tapes where they improperly informed us and are coaching the person. Welp unfortunately saw several other reviews after the fact that this is now something that is happening quite frequently- be aware that even if you get clarification beforehand that they will do what they want with your money later and oops all you get is several phone calls and don’t worry we are coaching them for the next person! Don’t believe them!
Have a Problem with Rocket Mortgage? Report Issue
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Why should I report an Issue with Rocket Mortgage?
- Pulling issues faced by users like you is a good way to draw attention of Rocket Mortgage to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Rocket Mortgage customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Rocket Mortgage.
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