Freedom Mortgage Reviews

Freedom Mortgage Reviews

Published by on 2025-02-06

🏷️ About: Get connected and securely pay your mortgage on the go with the Freedom Mortgage mobile app. Manage your mortgage from anywhere • View your mortgage balance and current loan details • Pay your bill and manage recurring payments • Utilize the in-app help center for questions and tips • Go paperless, view, and download important documents Stay in the know with push notifications • Get notified when a new statement i.


       


Overall Customer Experience 😎


🤬 Negative experience
99.9%

😎 Positive experience
0.1%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 110,977 combined software reviews.



Read 18 Customer Service Reviews 😠💢

4.9 out of 5
Problem with app

I have 2 issues that prevent me from using FreedomMortgage - 1) I just reset my password on the browser and then when I tried using the password on FreedomMortgage , it did not recognize it even though it was correct and 2) I decided to reset my password on FreedomMortgage , got through the verification code and on the next page, I typed up my new password twice and hit continue but nothing happened. I am unable to get in and use FreedomMortgage . Please address

App does not work

Signed in and received “No longer supported. Please download current version” which takes me back to the same 2022 version. No bueno.

Verification Issues

When initially downloading and logging into FreedomMortgage , I am getting an error when entering in my mobile number to pull up my account info, therefore, I cannot log into my account.

Not so excited

I can’t even pass the screen to except my password verification..it won’t allow me to click on continue this sick

App does not respond

Horrible company can’t get to website or app to work. No one there seems to be able to help. Trash. App does not respond to let me receive verification code. For such a large company your app should work with iPhone. Very disappointed in this company who bought our mortgage.

Really Glitchy

The site is bad, FreedomMortgage is bad, the mortgages are bad

Waste of Time

Failure after failure on the text and email verification procedures. FreedomMortgage is a complete waste of time. I’ll stick with the browser. It actually works.

App is garbage

It’s been over a month since someone reported that when using an IPhone to validate your account, the keyboard will not drop down so you can continue. I can not validate my account. Why even have it out there? You know there’s a problem!

App won’t work

User ID and password and it doesn’t recognize. Do the password reset and it won’t get past the reset button.

IT department at FM seems to be a serious problem as even on the website I have to reset my password every time I access it. FreedomMortgage is even worse.

New version available error

I downloaded the latest version of FreedomMortgage . When I login FreedomMortgage states there is a new version available and states to select Download and direct to FreedomMortgage Store to the same app I already have. Therefore I can’t use any feature of FreedomMortgage .

Just started using

I just started using FreedomMortgage and it’s already a disaster. I clicked to make a payment and the button to continue is non-existent. Very hard to make a payment without being able to move forward on the payment screen. Apple iPhone 12 Max.

Don’t scroll down

The number don’t scroll down after you put the code no way to access the account on FreedomMortgage 🥲🥲

Problem

There was a problem with interface of FreedomMortgage on Iphone. When I finish typing info the keyboard does not drop off and I am unable to hit “continue”

Awesome and Really Cool App

App is awesome and its user friendly

Downloaded App and logged in

I was able to download FreedomMortgage and log in without any of the previous mentioned issues. Haven’t made any payments yet so we will see how that goes. iPhone 12 max plus

Easy to use

It was so easy to sign up for all the services that the company offers.

Easy to use interface

I can now make payment through app and don’t have to remember my password all the time.

Great job. Thanks!

Sad

FreedomMortgage is not ready for download… apparently still in development phase. Doesn’t function properly, and when you’re dealing with finances that’s a REAL confidence problem

UPDATE:
Freedom Mortgage followed up on my issue and was able to help. Apparently the new loan was not ready to access (after a week, but that wasn’t FreedomMortgage ’s problem).
Downloaded FreedomMortgage again, and we’re up and running!
Five stars for great customer service!



Is Freedom Mortgage Safe? 🙏

No. Freedom Mortgage does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 110,977 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Freedom Mortgage Is 0.1/100.

Safety Analysis

92.0% of users say app is Safe 👍
92.0%

7.7% of users have Some Concerns ⚠️
7.7%

0.3% of users say app is Risky 🚨
0.3%


Is Freedom Mortgage Legit? 💯

No. Freedom Mortgage does not seem legit based on our analysis. This conclusion was arrived at by running over 110,977 Freedom Mortgage User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Freedom Mortgage Is 0.1/100..

🔏 Privacy & Data Safety

Freedom Mortgage collected the following data from you:

  • Data Used to Track You:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Linked to You:
    • Financial Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Not Linked to You:
    • Financial Info
    • Contact Info

How was your experience with Freedom Mortgage? Post a Review




Features

Freedom Mortgage offers you the option to make a one-time payment or set up recurring payments through our mobile app.

Payments will be credited as of the date received although payments made on a Saturday, Sunday, holiday, or after business hours may not post to your account until the next business day.

Freedom Mortgage is committed to fostering homeownership across the United States.

Freedom Mortgage and related trademarks are trademarks of Freedom Mortgage Corporation.

Get connected and securely pay your mortgage on the go with the Freedom Mortgage mobile app.

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