Dubai Mall Reviews

Dubai Mall Reviews

Published by on 2024-11-11

🏷️ About: Experience the world’s largest luxury mall from your phone - The Dubai Mall mobile app. Plan your visit, use turn-by-turn navigation to 1300+ stores, and earn exclusive rewards for everything you buy with Emirates Skywards.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
53.6%

😎👌🔥 Positive experience
28.6%

🙄💅🫥 Neutral
17.8%

~ from Justuseapp.com NLP analysis of 6,335 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Very helpful app to guide inside The Dubai Mall

- Notifications about all The Dubai Mall events

- Point system



Read 25 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Update

2022-05-29

The latest update isn’t functioning properly with Emirates skyward, it doesn’t allow joining the reward program

Not worthy App. Can’t login

2022-06-30

I am trying to log into DubaiMall after changing my mobile and I couldn’t due to the non-working SMS verification.
FIX this issue!!!

Indoor navigation doesn’t work

2022-07-31

Indoor navigation doesn’t work, navigate button does nothing when pressed.

Lost all my info and can’t log in

2022-09-01

Got a new phone and transferred my app onto the new one but DubaiMall asked me to log in again. Clicked the agree and continue button, got to the page where I have to enter my mobile number to verify but it’s not working. Keep getting an error message.
There’s not a customer service number or any number listed to get assistance.

Also, prior to this, I posted 3 receipts with both the actual store receipt and the credit card one. All 3 got rejected because I submitted the credit card receipt but I enclosed the actual receipt as well (used the long receipt form, 2 pages).

So help me figure it out.

Don’t bother

2022-10-03

Worthless app. Can’t locate you in the Mall (on their wi-fi and with Bluetooth on). Can’t search for anything but stores. Want to find a toilet? A taxi stand? An Uber pickup point? I wish you luck. Not with DubaiMall.

Not working

2022-11-03

Do not use the navigation… it will take you somewhere else. Not working.

Quality of photo on the app

2022-12-05

App doesn’t transfer a clear photos of the bills & sometimes our bills gets rejected due to that even we have to inter the info of the date, shop name & amount . Strange why not to inquire from the shop instead of rejecting 🙏

Very slow

2023-01-05

DubaiMall is very slow and not user friendly at all
However, the search function is quite ok

Navigation from search doesn’t work

2023-02-06

From search, entered two different store names. DubaiMall said they were in the process of adding them to the map. I found the stores on the map myself and was able to navigate to them. In-mall location also works intermittently.

Some issue

2023-03-10

It could be good if some issues fixed.
Some problems I faced that it malfunction sometime and shows the parking as empty or a lot of parking spaces in DubaiMall but when you go there it’s full, so you can’t rely on that.
Also in navigating for a store it’s a bit rigid and does not show you enough information.

Amazing but disappointed regarding the rewards

2023-04-08

It’s a great app and so helpful .. am in love with shopping and being rewarded by collecting skywards miles at the same time .. but unfortunately lately the receipts that I added them since weeks are still pending ?! I have no idea why .. even though I updated DubaiMall

Can make the application more easier

2023-05-10

Can make the application more easier

Couldn't get the OTP message

2023-06-10

Tried it when I was in Dubai, kept trying until I got back, just won’t send me that OTP message! Location China[+86]

The notification

2023-07-12

The notification keeps showing me that I have unopened notifications. I shouldn’t open one by one to remove the notification badge.
Please solve it. In general DubaiMall is nice. Thanks

Delete Feature

2023-08-12

Just downloaded DubaiMall , it’s excellent but there should be a delete option when you upload a receipt.

Work's like a charm

2023-09-13

Perfect.

helpful app but need some improvement and fix

2023-10-15

it is very helpful app to guide inside and got notifications about all The Dubai Mall events but it need some improvement like clean unopen and old notifications, and make categories colorful according to the sections

thanks

Review

2023-11-15

As much as I am happy with the point system, I have to say I am very disappointed as most of my big ticket invoices were not acknowledged .
Shame

iOS 13.2.3 - iPhone 11 Pro Max

2023-12-17

App works...now...after numerous updates.

Great for places

2024-01-17

It’s really good tbh for me becuase this mall uh uh to big big for me so say I’m lost 🤣🤣🤣🤣

2GIS is better

2024-12-17

2GIS has a smoother and lighter floor plan

Nice but with some glitches

2024-12-17

It seems like a good idea, but you need to make it available for the bigger display of the iPad. I have also found out that when selecting Categories and say for instance filter them by Restaurants the list shows the full list of stores, restautrants, etc. What's the point of filtering down if the list is shown in full anyway. Otherwise, it's ok.

Before & after

2024-12-17

It used to be a travel tool to me I plan my trip to Dubai with sale or events.

Now this tap isn't active any more, blank info Im very sorry for that

Awesome

2024-12-17

Love it great easy helpful 👍🏻

Excellent App

2024-12-17

Trendy App.



Is Dubai Mall Safe? 🤗🙏


Yes. Dubai Mall is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 6,335 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Dubai Mall Is 34.8/100.


Is Dubai Mall Legit? 💯


Yes. Dubai Mall is legit, but not 100% legit to us. This conclusion was arrived at by running over 6,335 Dubai Mall User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Dubai Mall Is 56.4/100..


Is Dubai Mall not working? 🚨


Dubai Mall works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Dubai Mall? Post a Review




Features

With 200+ restaurants to choose from, and real-time notifications on the best offers, you’ll experience all The Dubai Mall has to offer ahead of every visit.

Experience the world’s largest luxury mall from your phone - The Dubai Mall mobile app.

Plan your visit, use turn-by-turn navigation to 1300+ stores, and earn exclusive rewards for everything you buy with Emirates Skywards.

  Customer Service/Support
Developer:
Emaar