The Children's Place Reviews

The Children's Place Reviews

Published by on 2021-05-26

The Children’s Place new mobile app is here with a brand-new look and
user-friendly features. • Get instant access to all the on-trend fashions for
kids of all ages including babies, toddlers and tweens. • Stay logged in at
all times to quickly place orders on the go. • Be the first to...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

The Children's Place Reviews

  • By

    Annoyed And Frustrated!

    Recently decided to download the app after falling in love with the deals that they offer. I quickly found out this download would be a big regret! First issue downloaded the app after making my first purchase via the regular safari/ web. After login for the first time i could not view my order it just kept saying no orders. I logged out to try again only to realize that even after I selected remember me and to use Face ID to login it would not work causing me to have to log in manually. Second I tried making another purchase through the app because I have since gained $15 in rewards I wanted to use but the codes wouldn’t transfer over it kept telling me the codes were invalid. Tried this for about 20-30 minutes before actually getting it to work. I thought the purpose of this app was to make lives easier, I could’ve gone to the store and spent less time making this purchase than I did doing it on this app. Third after waiting for my items t come in the mail, I received an email the day they’re supposed to come saying the items never made it to the the first stop and my items were delayed another 3 days. Highly disappointed with the quality of this app and lack of concern there seems to be to fix these issues. I’ve read multiple reviews with very similar issues to mine. Get it together guys!! Your product is worth buying the experience however, will make me change my mind when it comes to shopping here!!!

  • By

    Needs improvement

    I just always find the checkout process to be so tedious... also, my “place cash rewards” were not displayed until I went to my check out.. I just spent like 15 minutes copying and pasting my “place cash” codes sent to my email, being that I didn’t see them available, so I felt like I had to manually do it.. come to find out they show up at check out, all $260 worth of them... normally I don’t negatively review apps, but I will say that I shop... A LOT. Like, A LOT A LOT... I love the items available, but someone seriously needs to get on the fluidity of this app. It is not easy? It constantly crashes, communication doesn’t seem to be upfront, updating personal info never works.. I’ve tried to update the address I’ve lived at for a year now, and still to this day, I’ve got to manually change the address. Every time. I spend thousands and thousands of dollars a year on you guys, because I LOVE the product... but the fluidity, the ease, the hassle free aspect is just not there. I’d love to give 5 stars. Based on the products. But the negativity of the experience outweighs the positivity of the actual product.... which is something that should be unacceptable. Luckily I have the tome on my hands to deal with it.... but I really don’t want to. Sorry for this public negative feedback, but I’ve voiced my opinion a handful of times over the course of this past almost 2 years... and it hasn’t gotten better.

  • By

    Love the clothes, but dislike the online ordering.

    Every time I have placed an order online (which has been several) I always try to select the option to save 5% by picking up in the store. It literally has NEVER let me choose this option! And when I emailed customer service all I got was “sorry once an order is placed nothing can be adjusted”. It’s frustrating that the option is there, but it freezes for what ever reason when selecting it. And it’s highly disappointing that no one wanted to even try to resolve the problem. However on a brighter note this is the only place I can find pants that fit my daughter properly. And I love all the options for little boys shirts.

  • By

    The worst shopping experience ever

    I've been a Children's Place shopper for over 10 years. Within the past few years , the online shopping experience has been a nightmare. It has become so bad at this point ,that I don't even want to shop at the Children's Place anymore. Tonight I go to make a purchase and I start with the app. The app won't let me see any details on the items I want to see. So I decide to try the app on my IPad. That was even worse. The app was slow and froze the whole time. I start up my laptop. Finally , I get everything in my cart and I go to sign in. Well, I can't log in. The message pops up telling me to wait a few seconds before logging in again. First of all, I've never logged in prior to that login. I repeat the whole shopping process again ,only to be shown the same message at login. I have restarted my laptop, cleaned all my files out ,and still I get this message. So the app and the website are both terrible. I have lost promos and rewards I've earned because I will try again in a few days until eventually my codes expire. This situation needs to be fixed. The Children's Place merchandise is great, but the shopping experience makes it not worth it.

  • By

    App is frustrating!!

    The app continually freezes up so I have to keep closing it and it is so slow when shopping. Favorites will never load which is so frustrating because I like to order items from my favorites list. I have to go out of the app to the website to pull them up & put them in my bag then switch back to the app. If I have an item in my bag that I want to double check before purchasing, you can’t tap on the item to view the product and full details, you have to go back to “shop” then go back to the bag. I don’t have time to keep going back and forth or to deal with the app scrolling so slowly. Also, with the favorites list being unable to load, I forgot to order a few items...too frustrated to go back and order now...oh well money lost for them. This app is so disappointing because I really love The Children’s Place and they have really great specials. They state that you can earn reward points for downloading the app but I didn’t see those points appear. Also, would be nice to have a Save for Later option; especially since favorites list won’t work with the app. Hoping they will get these issues fixed soon or I’ll probably delete the app.

  • By

    Slow and clunky, at least on iPhone 7

    I had to do my shopping over several sessions over three days because it was so difficult to do what I needed to do. I’ve always liked TCP clothing designs, quality and prices. The navigation is organized well and it’s a pretty intuitive and attractive interface, but the buttons and scrolling would often not respond or would take a long time. I loaded the app because I had similar issues with the website on both my phone and my laptop. As I imagine most TCP customers are parents of little kids, it’s not easy for us to find long, solid blocks of time to shop online or in store. I’m glad I managed to complete my order while the sale was still going on. I may have given up altogether if not for two things: (1) the sock prices can’t be beat; and (2) my 3-year-old had already helped pick out some shirts and shorts he liked and I didn’t want to disappoint him for no better reason than a frustrating user experience. TCP, please invest in your online and mobile user experience. I would bet you’re losing millions in revenue because of it.

  • By

    I love this store and this app!

    I can say that I absolutely LOVE the children’s place! It has the best quality clothes with cute designs and they also fit true to size! The app however is a bit slow when you have to scroll to see everything on a certain page though, and (I have an iPhone) every time I go to look at my rewards or go to shop I’m always logged out and I have to log back in but that’s not a huge problem since I can just log in with my Touch ID but other than that I love it, it looks just like the website and everything is easy to find and the search engine works like a charm with the keywords I input and always shows exactly what I’m looking for! I also have to mention the free shipping!! The closest CP store to me is an hour away but with the free shipping I get my sons orders in 3 business days! Also, tracking the order is super easy to do, I’m happy to be a CP customer!

  • By

    Worst App Ever

    I am extremely disappointed with children’s place app and website functionality. The app is way to slow, there’s a huge disconnect with apples Face ID to login (don’t even bother enabling it) and NO it’s not an apple issue as I login in to multiple apps with apple’s face recognition. I dislike the fact the captcha appears after you try to login instead of it showing up when you’re logging in (this requires you to reenter your login information all over again). Needless to say Children’s Place app was poorly designed and needs a major overhaul. I would suggest the design team create a separate login (not a test account) and use the app like a consumer, I guarantee you will find numerous bugs (I’ve found 10 so far) me if you like me to identify them. Needless to say I won’t be shopping at children’s place any time soon. Consumers use apps for the connivence of not having to shop in a store. At this point I would rather go into a children’s place store than to use their app and I hate going into a store to shop. I guess this will be my last purchase with Children’s Place.

  • By

    Too many problems with the app!!!

    I love the Children’s Place. I love the clothes, the prices, the sales, and my kids love it but the Children’s Place app is junk! It definitely needs a major tune up. For one I shouldn’t have to log in TWICE to “manage” my credit card. I am on MY phone and should be able to stay logged in if I want to. I shouldn’t have to keep exiting the app and reloading it because it freezes and won’t do anything but say it’s loading. It shouldn’t start back at the top while I’m scrolling through hundreds of clothing items (I have 5 kids and 1 on the way) so I buy a lot of clothes and I don’t have all day to keep trying to view items. I haven’t been able to “favorite” anything in months for some reason. There have been several times that I was in the process of placing an order and said forget it because I was having so many problems and was tired of being frustrated. Definitely need to get the app together ASAP!

  • By

    The Children’s Place App

    So frustrated with this app. Third time logging in. I’m using an IPad mini on super speed WiFi. It doesn’t remember my login and password so I have to rekey it. So slow I’m hitting buttons and waiting. I selected menu option and tried to filter. Nothing happened, no drop down on filter options. So then I tried to scroll through the numerous selections and the screen was either non responsive or slow. Then it timed out and returned to the main page. On the few occasions where it allowed me to select an item, every time a box would pop up saying go to cart or check out and this was annoying. I finally did go to cart just to get this painful shopping experience over with only to discover it didn’t remember my paypal information either. Im not sure if I will ever use this app again. I will say, however, the menus are easy to follow, the pictures are clear and the selection is good. If only it worked.

  • By

    New look, faster checkout, better layout!!!

    It took a while but finally someone listened. The new layout of the website is easier to navigate through. The clothes look way better. Before I hesitated from the boring site. Now I am more willing to shop online. I love the new Children’s Place card. The better rewards. The fact I can pick up in store instead of waiting to get it ship. The site is faster when loading or reloading. The pictures of real families is great. The selections for size is more available than before. This review is needed. People are complaining but not understanding this is a huge steps from where this app and the online site was. I like the new styles as well.

  • By

    Best shopping experience!!!!!

    So I’ve been shopping online using the app and let me tell you it has been so great I’ve had no hassles with returns (2 times) it’s pretty good with shipping. The longest it takes it’s like 5-7 days but not much I usually get my stuff fast. I get promo codes when theirs sales and I get to shop within minutes like how awesome is that!! 🤗 my daughters love their clothes ☺️💕 I’ve bought shoes and tights and everything always comes in an individual packaging so everything is always on brand new condition I’ve never had a problem with anything. The 2 times I returned was because something didn’t fit my kid. But overall I’ve had an excellent experience and I’m happy 😊 thank you!

  • By

    Over it

    I used to be an avid shopper here and endured the app not being the most user friendly. It constantly crashes and always seems so much slower than other apps I use. I recently made a purchase and had the worst experience with customer service that I vow to never purchase from them again. My order shipped out, there was an address issue somehow and I was told they would resend it after they received it. It took a literal month for my order to make its way around USA and get back to them and when I call to check to see when they would resend it they say they refunded me and I can’t have my order anymore and even though these items aren’t sold anymore they can’t give it back to me. FED UP. If you have any issues with you’re order and you call customer service it takes days to get to talk to someone as the line is always busy and tells you to try again later. No thanks!

  • By

    Reward points and bag update instantly!

    I was impressed with the UX of this app. I was shopping in the browser on my phone and downloaded the app to get 10 points. I signed into the app and was shocked that all the items I had in my bag were there in my bag in the app. I didn’t have to re-add them (otherwise I would have just continued the checkout in the browser). So I switched to the app. I was even more shocked when I did other actions to get extra points (linked my social media accounts) and my points were instantly updated in the app as well. I am not used to such a seamless UX so this was really a pleasant experience. I will be shopping with the app from now on.

  • By

    My App Experience

    Although, I was able to sign in EVENTUALLY, it was extremely annoying. My app kept closing out or reloading my sign in even though I am suppose to sign in with my fingerprint. The app also wouldn’t let me load all of the things I wanted and wouldn’t load my favorites list so that I could purchases things from that list. It kept rebooting so it took me a few hours to get everything I wanted to purchases. I would have spent more money if the application actually worked the way it was suppose to. My App Store stated that the application was up to date however so I am not sure why it was behaving in that way. I restarted my phone and the app multiple times to no avail. With the Columbus Day sale, I was looking for to spending a good amount of money since winter is coming. Hopefully the issues will be fixed soon.

A better way to Contact apps

You can now contact The Children's Place customer service directly
via Email using our new site -

Contact The Children's Place directly

Is The Children's Place Safe?

Yes. The Children's Place is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 22,124 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for The Children's Place Is 24.2/100.

Is The Children's Place Legit?

Yes. The Children's Place is legit, but not 100% legit to us. This conclusion was arrived at by running over 22,124 The Children's Place User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for The Children's Place Is 24.2/100.

Is The Children's Place not working?

The Children's Place works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with The Children's Place? Report Issue

Leave a comment:

Why should I report an Issue with The Children's Place?

  1. Pulling issues faced by users like you is a good way to draw attention of The Children's Place to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a The Children's Place customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The Children's Place.

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