The Children's Place Reviews

by LittleBensMommy

I’ve ordered from the children’s place before, last year to be exact, just not from TheChildrensPlace . I used safari to place the order. It was great and was pleased with everything. This year though. Nope. Will never be using TheChildrensPlace after this again. I did I big order for my son, around $650. This was on a Wednesday afternoon at 1. It said the items would be delivered by Saturday. They didn’t ship at all until Friday! Aside from that, some of the items I ordered got cancelled, why? Probably because they were out of stock but didn’t update when I placed the order. Fine whatever. It was two shirts. They said I wouldn’t be charged for them, and they were clearance so I expected to see the $3.98 back in my bank account, but when I went to check they took $593 out of my bank account on top of the $650 they had already taken out for the original order. I am furious, to say the least. My son has picture day on the 24th, and now his new clothes won’t be here until the 29th. And they double charged me, as well as cancelled even more items. I expect my refunded money by tomorrow morning, if not I will be calling to cancel the full order and will never bother with TheChildrensPlace again. Next time I’ll just be shopping from the physical store itself. Faster and better experience, I’m sure.

by Chae105

Recently decided to download TheChildrensPlace after falling in love with the deals that they offer. I quickly found out this download would be a big regret! First issue downloaded TheChildrensPlace after making my first purchase via the regular safari/ web. After login for the first time i could not view my order it just kept saying no orders. I logged out to try again only to realize that even after I selected remember me and to use Face ID to login it would not work causing me to have to log in manually.
Second I tried making another purchase through TheChildrensPlace because I have since gained $15 in rewards I wanted to use but the codes wouldn’t transfer over it kept telling me the codes were invalid. Tried this for about 20-30 minutes before actually getting it to work. I thought the purpose of TheChildrensPlace was to make lives easier, I could’ve gone to the store and spent less time making this purchase than I did doing it on TheChildrensPlace. Third after waiting for my items t come in the mail, I received an email the day they’re supposed to come saying the items never made it to the the first stop and my items were delayed another 3 days. Highly disappointed with the quality of TheChildrensPlace and lack of concern there seems to be to fix these issues. I’ve read multiple reviews with very similar issues to mine. Get it together guys!! Your product is worth buying the experience however, will make me change my mind when it comes to shopping here!!!

by Lalany254

I've been a Children's Place shopper for over 10 years. Within the past few years , the online shopping experience has been a nightmare. It has become so bad at this point ,that I don't even want to shop at the Children's Place anymore. Tonight I go to make a purchase and I start with TheChildrensPlace . TheChildrensPlace won't let me see any details on the items I want to see. So I decide to try TheChildrensPlace on my IPad. That was even worse. TheChildrensPlace was slow and froze the whole time. I start up my laptop. Finally , I get everything in my cart and I go to sign in. Well, I can't log in. The message pops up telling me to wait a few seconds before logging in again. First of all, I've never logged in prior to that login. I repeat the whole shopping process again ,only to be shown the same message at login. I have restarted my laptop, cleaned all my files out ,and still I get this message. So TheChildrensPlace and the website are both terrible. I have lost promos and rewards I've earned because I will try again in a few days until eventually my codes expire. This situation needs to be fixed. The Children's Place merchandise is great, but the shopping experience makes it not worth it.

by Loved Mama

TheChildrensPlace continually freezes up so I have to keep closing it and it is so slow when shopping. Favorites will never load which is so frustrating because I like to order items from my favorites list. I have to go out of TheChildrensPlace to the website to pull them up & put them in my bag then switch back to TheChildrensPlace . If I have an item in my bag that I want to double check before purchasing, you can’t tap on the item to view the product and full details, you have to go back to “shop” then go back to the bag. I don’t have time to keep going back and forth or to deal with TheChildrensPlace scrolling so slowly. Also, with the favorites list being unable to load, I forgot to order a few items...too frustrated to go back and order now...oh well money lost for them. TheChildrensPlace is so disappointing because I really love The Children’s Place and they have really great specials.
They state that you can earn reward points for downloading TheChildrensPlace but I didn’t see those points appear.
Also, would be nice to have a Save for Later option; especially since favorites list won’t work with TheChildrensPlace .
Hoping they will get these issues fixed soon or I’ll probably delete TheChildrensPlace .

by Jamie Carlo

I am extremely disappointed with children’s place app and website functionality. TheChildrensPlace is way to slow, there’s a huge disconnect with apples Face ID to login (don’t even bother enabling it) and NO it’s not an apple issue as I login in to multiple apps with apple’s face recognition. I dislike the fact the captcha appears after you try to login instead of it showing up when you’re logging in (this requires you to reenter your login information all over again). Needless to say Children’s Place app was poorly designed and needs a major overhaul. I would suggest the design team create a separate login (not a test account) and use TheChildrensPlace like a consumer, I guarantee you will find numerous bugs (I’ve found 10 so far).....call me if you like me to identify them. Needless to say I won’t be shopping at children’s place any time soon.

Consumers use apps for the connivence of not having to shop in a store. At this point I would rather go into a children’s place store than to use their app and I hate going into a store to shop. I guess this will be my last purchase with Children’s Place.

by Mrs.TakenCareOfBuisness

TheChildrensPlace or the website should tell you when you apply for a card and your approved, a card will be sent in the mail and you cannot use your card to purchase what’s in your basket at the time you request the card. I applied for a card and received no approval notification. The only way I knew I was approved was when I tried to apply again and it said I already applied. It should at least say congrats or approved or something once you finish the application. Also they have no online ordering customer service available so you get your card then you get transferred to online ordering services but no on answers and it hangs up on you. There are so many women wanting to start a law suit and contacting the better business bureau but I am just hoping they will find a better means of communicating to their thousands of loyal customers what is going on. Great clothes at reasonable price but customer service currently is horrible.

by PregnantPeggy

I placed an order for ONE ITEM (the item showed “in stock-online only” at the time of my purchase AND at the time of my call). I used a $15 my place reward, so my total was $2 and some change. The order was cancelled after sitting in limbo for at least one week. Interestingly, my rewards were gone as well. I checked the item page just to verify that it was not out of stock, and then I finally called in (this call was placed 2 weeks later). The Rep I spoke with was struggling to understand my need, but I finally got through to him. He advised that TheChildrensPlace was messed up, and that quite often, items will be out of stock and still show IN STOCK for hours.. maybe even days! Ok, that’s great, but this is 2 weeks later. Then he told me it was in stock in the size I needed, then he told me he only had a 12m. When I asked WHICH 12m (9-12 or 12-18), he said it was out of stock altogether. I just placed another order for the SAME ITEM in the SAME SIZE, because it STILL SHOWS that it is an in stock item. Let’s see if it shows up this time... If not, I just won’t shop at any of the children’s place branded locations again.

by Jenpipes

I had to do my shopping over several sessions over three days because it was so difficult to do what I needed to do. I’ve always liked TCP clothing designs, quality and prices. The navigation is organized well and it’s a pretty intuitive and attractive interface, but the buttons and scrolling would often not respond or would take a long time. I loaded TheChildrensPlace because I had similar issues with the website on both my phone and my laptop. As I imagine most TCP customers are parents of little kids, it’s not easy for us to find long, solid blocks of time to shop online or in store. I’m glad I managed to complete my order while the sale was still going on. I may have given up altogether if not for two things: (1) the sock prices can’t be beat; and (2) my 3-year-old had already helped pick out some shirts and shorts he liked and I didn’t want to disappoint him for no better reason than a frustrating user experience. TCP, please invest in your online and mobile user experience. I would bet you’re losing millions in revenue because of it.

by Chella F

The store is fantastic, TheChildrensPlace could use a little work. The clothes are great quality and affordable; our family loves The Children’s Place! My daughter is slim and it is so hard to find bottoms that fit her properly, but thankfully this store has a special ‘slim’ fit that fits her just right. Shipping is 10 business days, which is very slow in the online world but your savings is in the cost of the clothes, a happy trade off here. As for TheChildrensPlace - it is VERY slow to load and lagging behind competitors, and is often frustrating to use. It’s is especially apparent when working in the cart (whether it is editing items in the cart or switching back and forth from the cart to shopping). I do like that it posts the closest store as well as their hours at the top, and I appreciate that everything is very organized well - both clothes as well as account info.

by Ewimes

It took me three days to complete my order. The website or TheChildrensPlace is horrible. It was constantly freezing up or moving very slow when I click to the next item. Or just slow period or would bounce me off the sight completely. When I had items in my cart and wanted to change something or delete it, It would not allow you to do that. The delete pic was so far to the right, you could not click on it. So I had to click on “save later” to remove it from the cart. I became so frustrated I would just shut down in hopes that the sight would improve the next day. But it never did. So on the 3rd day trying with the same issues I just ordered a few school uniforms for my granddaughter just to get her started for the first grade. But on a good note “The Children Place” is a great store for kids and the prices are reasonable. I use to order from you in the past and never had a problem with the website or in this case TheChildrensPlace . So please update or make major changes with TheChildrensPlace . Your children clothing and prices are wonderful.

by Diamondebs

Since my son was born, I have shopped at the Children’s Place. I found the clothing to be of exceptional quality for the price. In fact, the clothing that he out grew, I boxed all ten years and his little brother has begun to wear the smaller garments. I know that Walmart may seem like a great bargain, but the clothing they sell is inferior, substandard clothing which shrinks in a couple of washes. Children Place’s clothing can be passed down to several siblings. I would like to thank this company from the bottom of my heart. I struggled as a single mother, on a limited budget, but the prices of the CP clothing was fairly priced and the clearances were fantastic! My son always looked wealthy and classic , no urban junk or corporate logos. Thank you once again for giving our family the class and distinction we desired in our lives.

by Happymomma281

My daughter and I both LOVE the clothes you have! I can get her cute and quality clothes for school, dressier clothes for church or other occasions plus shoes to match and NOT completely deplete my bank account!!! I have never had a problem with the quality of anything I have purchased online or in store and I have purchased a small fortune from you guys. I love that I can get clothes that do not have a cartoon characters on them and my daughter still loves them! She got super excited when I showed her the clothes lineup for her 1st year of school!! I truly enjoy shopping for her at the Children’s Place. I have been shopping here since my daughter was born and I do not plan on stopping any time soon!

by Baby Jabber

I’ve been shopping at this store for three years since my first child was born. I enjoy the easy access online and great environment in store, also there’s always nice clothes on sale year round so it’s fun shopping especially around holidays. Shipping for me has always been no longer then 7 days it usually arrives for me within 3-4 days and that’s just the regular free shipping. I am a little upset that Afterpay wasn’t working for me online for some reason. 😐 It was my first time trying it too because I didn’t know what it was at first and I became excited about it after discovering it! To only find out that I wasn’t working even though it’s advertised on the website to work in store and online so yeah not really true to my experience. 😕

by Momof4Gmaof2

I use to ALWAYS shop at The Children’s Place when my 3 older Children were younger. They grew out of the sizes of course as they grew older, so unfortunately we had to retire from our FAVORITE STORE!! But hey now I AM BACK!! To make a long story short, I started all over again & have my new little guy who will grow to love The Children’s Place just like his big Sister’s & Brother did. I just made my first purchase online & so excited that I can once again enjoy shopping for my little guy here. I followed the sizing guide on the site & I’m really hoping everything fits him well. My baby will be a year old next month & he is in a size 12-18 months based off the store sizing guide. I buy him 18 months at other stores & they fit him well. He weighs 20 pounds, 11 ounces & he is 32 inches long. So I decided to go with size 12-18 months, I did get 1 of his jackets in 18-24 months only because the reviews said it ran small. I hesitated a little & wanted to get him 18-24 months, but he is tall & thin & any bigger I think the pants will fall off of his waist. Fingers are crossed over here!! 🤞
I will update this post once we receive our 1 order of many more to come in the future!!

by BriBlaiseRafeAria

I have fallen in love with Children’s Place and always use TheChildrensPlace for orders and love the rewards. I religiously shop for school uniforms, shoes, socks, underwear, you name it, it’s mostly Children’s Place for my kiddos. I’m just sad that it doesn’t go up to Teen’s Place, lol! The only slight issue I’ve had was with the navy blue uniform shirts and navy sweater, they slightly faded into pink at the end of last school year. I bought a gray one instead, and problem solved. Their express shipping is great! They just delivered a package at 6pm for the rest of my childrens uniform needs for school. I always HIGHLY recommend Children’s Place to all my friends and family members, but seriously though, could you make a Teen’s Place next? :) I will continue to purchase from Children’s Place until my kids outgrow their sizes! Oh, I dread the day I can no longer shop there.

by Hraul1997

I can say that I absolutely LOVE the children’s place! It has the best quality clothes with cute designs and they also fit true to size! TheChildrensPlace however is a bit slow when you have to scroll to see everything on a certain page though, and (I have an iPhone) every time I go to look at my rewards or go to shop I’m always logged out and I have to log back in but that’s not a huge problem since I can just log in with my Touch ID but other than that I love it, it looks just like the website and everything is easy to find and the search engine works like a charm with the keywords I input and always shows exactly what I’m looking for! I also have to mention the free shipping!! The closest CP store to me is an hour away but with the free shipping I get my sons orders in 3 business days! Also, tracking the order is super easy to do, I’m happy to be a CP customer!

by IAmCandiiB

We’ve been shopping at The Children's Place since our oldest was a baby. We shop there for our two middle kids and now with another baby on the way this is our go to spot for all their essentials. The quality of the clothes is impeccable, my son has hand me downs, which you would never know because they aren’t faded or stretched they last! The graphic tees are always wonderful, the jeans are the best! Clothes are always in style and my kids always look great with their Place gear on. Every holiday we get them matching pajamas and since they’ve added parent sizes we all get them for family photos which are priceless! Every season you can believe that I will have a cart full of not two or three. The savings I get with my place card and the points will have me shopping here for years to come, and TheChildrensPlace is so convenient its just the icing on the cake.

by Lindseyloooooooooo

I’m a mother of 4. One girl and three boys. I absolutely love the children’s place for the prices and the promo sales they run. It’s really great to buy nice shirts for under $5 a piece when you have as many growing boys as I do! They run through clothes like crazy! In the last week I have purchased 3 different times. The first order I had about 22 items in my cart and my total was $98. Last night I purchased two times 18 items for $72, and $56 for 16 items. Including shipping costs. I love how I get rewards every time I shop which is great when they have sales. Because the rewards work ON TOP of the discounted prices. Most stores don’t allow that. I am constantly shopping here. Sometimes they have a lot of stuff out of stock that I want, but even then I’m able to still walk away with a great deal of items I liked for my children! However Gymboree, I don’t much care for their prices. TCP all day every day over here! — and the credit card rewards, yeah big fan! 😊

by No Loss For Words...

Updated April 2021 - still 5 stars
I will be so sad when my youngest grows out of TCP’s sizes. The options of kid appropriate clothes, shoes, and accessories combined with how super easy the shopping experience is on TheChildrensPlace , has been what keeps me coming back. The filter option combined with “complete the look” never fail me. Checking out and tracking my deliveries has continuously been an improving feature since I first began using TheChildrensPlace well 18 months ago. I do buy clothes on other apps and websites for kids’ clothes - definitely not the same customer experience. Highly recommend!

Most of our family shopping is on line. I’ve been using TheChildrensPlace to shop and often did store pick up to get the extra discount. With COVID-19 and malls closed, no sweat! The recent upgrades to the CP app makes it so much faster and easier to zip through. My favorite feature continues to be “complete the look” when you’re trying to mix and match pieces. Thanks for making it an easy customer experience.

by Marisa3136142

I have been shopping at this store since my son was 6 months old (he is currently 3). I have never had any bad experiences, I
found out about TheChildrensPlace a year ago and I am so happy I downloaded TheChildrensPlace . I ALWAYS use this store when I need baby or toddler clothes. TheChildrensPlace is very helpful there’s always a good selection to chose from, in store and online, prices are AMAZING, shipping is great as well as the deals. When I order online items are shipped fairly quickly, even during the pandemic - I have ordered a good amount during the COVID-19 pandemic , there was a notice upfront when opening TheChildrensPlace that shipping might be longer than expected , seeing that I honestly thought it would be a long ridiculous set back, but it was not long at all but a couple days up to just one week. Overall in my opinion this is the best store for baby and toddler clothing, I think more people need to know about this store. I have recommend this store and app to many people - those who tried it out also have had good things to say.

by Lulustinson

I used to be an avid shopper here and endured TheChildrensPlace not being the most user friendly. It constantly crashes and always seems so much slower than other apps I use. I recently made a purchase and had the worst experience with customer service that I vow to never purchase from them again. My order shipped out, there was an address issue somehow and I was told they would resend it after they received it. It took a literal month for my order to make its way around USA and get back to them and when I call to check to see when they would resend it they say they refunded me and I can’t have my order anymore and even though these items aren’t sold anymore they can’t give it back to me. FED UP. If you have any issues with you’re order and you call customer service it takes days to get to talk to someone as the line is always busy and tells you to try again later. No thanks!

by MizJulia

So frustrated with TheChildrensPlace. Third time logging in. I’m using an IPad mini on super speed WiFi. It doesn’t remember my login and password so I have to rekey it. So slow I’m hitting buttons and waiting. I selected menu option and tried to filter. Nothing happened, no drop down on filter options. So then I tried to scroll through the numerous selections and the screen was either non responsive or slow. Then it timed out and returned to the main page. On the few occasions where it allowed me to select an item, every time a box would pop up saying go to cart or check out and this was annoying. I finally did go to cart just to get this painful shopping experience over with only to discover it didn’t remember my paypal information either. Im not sure if I will ever use TheChildrensPlace again. I will say, however, the menus are easy to follow, the pictures are clear and the selection is good.

If only it worked.

by SuperMom Nikki

I love the Children’s Place. I love the clothes, the prices, the sales, and my kids love it but the Children’s Place app is junk! It definitely needs a major tune up. For one I shouldn’t have to log in TWICE to “manage” my credit card. I am on MY phone and should be able to stay logged in if I want to. I shouldn’t have to keep exiting TheChildrensPlace and reloading it because it freezes and won’t do anything but say it’s loading. It shouldn’t start back at the top while I’m scrolling through hundreds of clothing items (I have 5 kids and 1 on the way) so I buy a lot of clothes and I don’t have all day to keep trying to view items. I haven’t been able to “favorite” anything in months for some reason. There have been several times that I was in the process of placing an order and said forget it because I was having so many problems and was tired of being frustrated. Definitely need to get TheChildrensPlace together ASAP!

by Traci Vaughn

I just always find the checkout process to be so tedious... also, my “place cash rewards” were not displayed until I went to my check out.. I just spent like 15 minutes copying and pasting my “place cash” codes sent to my email, being that I didn’t see them available, so I felt like I had to manually do it.. come to find out they show up at check out, all $260 worth of them... normally I don’t negatively review apps, but I will say that I shop... A LOT. Like, A LOT A LOT... I love the items available, but someone seriously needs to get on the fluidity of TheChildrensPlace. It is not easy? It constantly crashes, communication doesn’t seem to be upfront, updating personal info never works.. I’ve tried to update the address I’ve lived at for a year now, and still to this day, I’ve got to manually change the address. Every time. I spend thousands and thousands of dollars a year on you guys, because I LOVE the product... but the fluidity, the ease, the hassle free aspect is just not there. I’d love to give 5 stars. Based on the products. But the negativity of the experience outweighs the positivity of the actual product.... which is something that should be unacceptable. Luckily I have the tome on my hands to deal with it.... but I really don’t want to. Sorry for this public negative feedback, but I’ve voiced my opinion a handful of times over the course of this past almost 2 years... and it hasn’t gotten better.

by Angel Amara Pink

Although, I was able to sign in EVENTUALLY, it was extremely annoying. My app kept closing out or reloading my sign in even though I am suppose to sign in with my fingerprint.

TheChildrensPlace also wouldn’t let me load all of the things I wanted and wouldn’t load my favorites list so that I could purchases things from that list. It kept rebooting so it took me a few hours to get everything I wanted to purchases. I would have spent more money if the application actually worked the way it was suppose to.

My App Store stated that the application was up to date however so I am not sure why it was behaving in that way. I restarted my phone and TheChildrensPlace multiple times to no avail. With the Columbus Day sale, I was looking for to spending a good amount of money since winter is coming. Hopefully the issues will be fixed soon.

by Annoyed Again..

Every time I have placed an order online (which has been several) I always try to select the option to save 5% by picking up in the store. It literally has NEVER let me choose this option! And when I emailed customer service all I got was “sorry once an order is placed nothing can be adjusted”. It’s frustrating that the option is there, but it freezes for what ever reason when selecting it. And it’s highly disappointing that no one wanted to even try to resolve the problem. However on a brighter note this is the only place I can find pants that fit my daughter properly. And I love all the options for little boys shirts.

by MyvisionC

It took a while but finally someone listened. The new layout of the website is easier to navigate through. The clothes look way better. Before I hesitated from the boring site. Now I am more willing to shop online. I love the new Children’s Place card. The better rewards. The fact I can pick up in store instead of waiting to get it ship. The site is faster when loading or reloading. The pictures of real families is great. The selections for size is more available than before. This review is needed. People are complaining but not understanding this is a huge steps from where TheChildrensPlace and the online site was. I like the new styles as well.

by Gomezwk_13

So I’ve been shopping online using TheChildrensPlace and let me tell you it has been so great I’ve had no hassles with returns (2 times) it’s pretty good with shipping. The longest it takes it’s like 5-7 days but not much I usually get my stuff fast. I get promo codes when theirs sales and I get to shop within minutes like how awesome is that!! 🤗 my daughters love their clothes ☺️💕 I’ve bought shoes and tights and everything always comes in an individual packaging so everything is always on brand new condition I’ve never had a problem with anything. The 2 times I returned was because something didn’t fit my kid. But overall I’ve had an excellent experience and I’m happy 😊 thank you!

by 0exstacy0

I was impressed with the UX of TheChildrensPlace. I was shopping in the browser on my phone and downloaded TheChildrensPlace to get 10 points. I signed into TheChildrensPlace and was shocked that all the items I had in my bag were there in my bag in TheChildrensPlace . I didn’t have to re-add them (otherwise I would have just continued the checkout in the browser). So I switched to TheChildrensPlace . I was even more shocked when I did other actions to get extra points (linked my social media accounts) and my points were instantly updated in TheChildrensPlace as well. I am not used to such a seamless UX so this was really a pleasant experience. I will be shopping with TheChildrensPlace from now on.