The Home Depot Reviews

I downloaded your app yesterday, hoping it would help me find and ship some items to store 742 in Chattanooga for pick up. The items are Vigoro plant props, 18“ and 36“. First of all, neither TheHomeDepot nor your website could find “Vigoro plant props“. So I was forced to call your toll-free number (I know this store sells these items because I’ve bought them there, but they weren’t in stock on Sunday) and after waiting on hold for 10 minutes the helpful rep gave me the “Internet number“ for the items. Now how was I supposed to know the Internet number? Your app and your website get a failing grade for not being able to find the item from the description of the actual product. So now I’ve already wasted 30 minutes of my precious time. I spent the next 30 minutes trying to get TheHomeDepot to let me order the items and ship them to store for pick up (after all, that’s one of the main features that Home Depot promotes as an app benefit), but TheHomeDepot simply refused to give me that option. I finally rang the store to talk to the manager to get some answers about TheHomeDepot ’s failure to let me ship to store. He couldn’t help. But he did give me an eensy teensy bit of an idea of when the plant props might be shipped to his store. So Home Depot hasn’t helped me at all today, although it’s wasted 1 1/2 hours of my time. And now I’m required to ring the store every day to see whether the items are back in stock. Thanks, Home Depot.

Sent from my iPhone

I shop mostly from Menards and Home Depot. Menards sells a lot of misc items like food, books, DVDs, etc and are okay on hardware items but for most hardware items, Home Depot is the best. They have the best tools and their hardware items are the most organized. Looking for a faucet washer part at Menards was almost impossible as half there stuff was in the wrong spots and was more expensive than Home Depot. Home Depot will cut pipe to the length you want and thread the ends. Also they will cut lumber to the size you want both length and width. Menards does not do that. They will cut a board to the length on a cross cutter saw but that is it only. The best thing is that Home Depot supports our veterans by giving them a 10% discount in store and they carry just about anything. They carry more major brands like Toro products where Menards doesn’t and as a general rule Home Depot employee’s seem more knowledgeable about how too fix something. The Home Depot has a computer to match your color that you need to match too while Menards you have to look at a color chart and then try to match to a close color that you need. As I said Home Depot is the best of the best.

I installed TheHomeDepot on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from TheHomeDepot is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot).
Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why??
Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating.
HD, please push out an update to fix these issues. You’re so close to having a truly great app.

I was shopping with you last week and I won’t to tell you how much the man in Doors MIKE he’s the greatest helper in the world I needed a skidding door off my dinning room but it’s not standard size of 72 by 80 Mine is smaller because it’s in my Double Wide mobile home He looked everywhere but couldn’t find one the size I needed He called me couple of times and went out of his way to help me I think he needs to be recognized for a good job done The manager also tried to help me also because MIKE was off that dAY so he took a lady from the paint Department and had her to come help me She hadn’t worked in doors for 3 years she really tired also forgot her name she was so nice also Everyone wENT out of there way to help me I still have not found a door I need but that’s the way it goes sometimes Thank Everyone for there hard work I’m a very happy customer and will always shop with HOME DEPOT KEEP UP THE GOOD WORK EVERYONE I SURE APPRECIATE EVERYONES HELP GOD BLESS YOU ALL 🙏😘

App works fine for locating and paying for items. However I don’t like how it handles curbside pickup. I made my first curbside pickup yesterday. When I got to the store I parked in the designated curbside pickup spot. I texted as the sign directed. The text response merely provided a link to TheHomeDepot . Why doesn’t the sign just say go directly to TheHomeDepot ? Once in TheHomeDepot I had to fill in my parking spot ID and my order ID. Why can’t TheHomeDepot find my order ID on its own since it has my customer info? Instead I had to leave TheHomeDepot to dig out and copy the order ID from my email. After submitting the form I received no acknowledgment, so I went to resubmit it and TheHomeDepot said my order had been fulfilled. No it hadn’t! So I called the store and while I was waiting on customer service, my order was delivered to my car. Why doesn’t TheHomeDepot acknowledge your form submission and tell you that your order is on its way out to your car? In summary, this feature has potential but has a number of extremely annoying omissions in its use case - either these details weren’t in the design or they haven’t been implemented yet.

Great app, just that the store locations / product availability functions are wonky. The icons on most apps are made for people with perfect eyesight or younger eyes in general. The change store is difficult to find really with anyones eyesight. And just the way that function is laid out is not smoothly navigable. Instead of just canceling your order after you’ve already placed it, TheHomeDepot and website should suggest alternative locations where the products are available and the user could merely click on that location instead of backtracking and renavigating through the process again. I hope that makes sense! Thanks for listening to a long time customer 😅!

One other thing- why isn’t there a rewards club where we get points back for our purchases? All of us long time loyal customers have been a large part of HD’s overall success- we should get rewarded for our support. Jus sayin!

Also, on that note, please update the Marina Del Rey store! It’s probably one of your busiest locations and it always has ridiculous lines. It’s in one of the nicest parts of Los Angeles and the store is a dump. 😉

I use TheHomeDepot to find items and locate them in the store. I went to a HD and the item was not where TheHomeDepot said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. TheHomeDepot actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that TheHomeDepot shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for TheHomeDepot , “don’t have” meaning the person does not exist, no one is able to update TheHomeDepot info because the position is not filled. No one was helpful, they all blamed TheHomeDepot or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use TheHomeDepot again. I will never go to the HD again if I can order what I need online.

It's sad when the company knows their workers are so unhelpful the company tries to protect the customers from them by making TheHomeDepot.

I wandered the aisles waiting for an associate to at least say, "hi, let me finish and I'll come back" or "hi, walk with me while I finish up" or even a "we're home depot, f@$& off!". Instead, after trying to find the part myself while giving them 10 minutes, I went to the customer service desk. I waited my turn, was shown TheHomeDepot , they scanned my item, and then told a general aisle when TheHomeDepot failed to ID the part. I went back to the correct aisle (that worker told me the wrong aisle), downloaded TheHomeDepot myself, it still failed. I stalked a worker while they completed what they were up to and waiting my turn. The worker finally stopped and demanded to know what I needed so they could get back to doing what they were up to and not have a customer waiting for help. He assured me they had the part and it was on the section of the aisle but couldn't be bothered to show me. I went back to that spot... again. That section was a mess with more miss placed items than I was willing to organize so I could then have the "joy" of searching for the part I needed. I wrote this review, deleted TheHomeDepot , and went to Lowes. Maybe their workers will help.

I ordered 3 windows from the Hercules ca store. The sales person said he was new but knew what he was doing. The windows were ordered backwards. 1 window could not close. Then I started calling the store. Leaving messages for Stanley the special order specialist. After leaving 16 calls I finally got in touch with him. He promised me a call today from him and the manufacture. Only the manufacture called after I called 4 time for Stanley. They will be our to my home just to inspect within 3 to 4 days. Then not sure how long to resolve the issue. Today Stanley would not take me call but had a female relay his message. I went to Home Depot to save money but after the wrong windows, wrong opening, non working window. I should have gone elsewhere. The worst part is you cannot get the store to answer the phones. I wish they had a 0 star for yelp. Also the manager, district manager or regional manager also will not return my calls. I guess they can’t find a female to make the call for them.
Disappointed customer. I’m switching to Lowes.

Day 7 still no calls from management. The window company called and set an appointment for 2 weeks out. So I have a defective window and have to wait 2 weeks to get an inspection. Then another 2 weeks to get the replacement. Again, buyer be ware. The worst service in my life.

Ordered curtains that supposedly had abundant stock at the local store. Soon as I placed the order I received an email cancelling the portion of the order of the curtains to pick up in store as there was no stock all of a sudden. Text their “customer support” and as told I had to go to the store to get the portion that was paid for by gift card on a new card and my bank card would be refunded. Three days later I text “customer support” again for status of my refund. I was first told the refund was put on my gift card (that they originally said they could refund) and my bank account. I checked both and immediately responded it was not refunded to either. Then I was told a supervisor looked into it and I would absolutely have them both refunded by that following Friday. Saturday, still no refund. Spent 30 min on the phone on hold for help with a liver person for customer service. After 30 min I was hung up on and will now have to start that call again. If I could give 0 stars I would. After my experience using TheHomeDepot , not only will I no longer use TheHomeDepot or website, I will be cancelling my home depot card immediately.

The worst place I’ve been too in a while . My microwave took a dump needed a specific microwave . So I ask an associate that’s sitting in the appliance section I believe his name was okey . Anyway when he’s done with customer he was helping I asked for assistance and he sat there then picked up the phone and answered all the questions the person on the phone had and left me standing there again then I go look for someone else to ask to help me .i see too other employees standing talking about people not showing up and as soon as the see me looking for help they turn around and walk away fast so I had to pick up the pace to catch them and then I get his attention and then he’s upset and gives me a really bad attitude saying that he will decide if I get what I’m looking for . And lord and behold they don’t have it I would suggest treating people like we actually matter if you don’t want customers just tell us we can take a hint . I guess I will go where I’m wanted like the Deltona Lowes where they treat me right .

App wouldn’t accept my password, so I did a reset which emailed me a link...clicked it and entered new password via their website...used the Safari-suggested password. Returned to TheHomeDepot , used the new password, and got an error that my login and password didn’t match. Repeated the process again with same failure. Finally, having seen this issue before on other apps, did a reset password but manually entered an 8 character value. This worked. For some reason many password systems accept the Safari-suggested long passwords initially, but fail when the same password is re-entered to log in. Inexcusable in 2020. TheHomeDepot also initially refused to accept my phone number, saying it was “already registered”... get a clue people, it is common for one person to have multiple accounts for good reasons (personal vs business) with the same phone number!

So I spend a lot of money at HD. I am a licensed plumber and also work with my father in law who is a licensed contractor. We have spent thousands of dollars in the last year alone. Last week we had ordered tile which was on a clearance sale, paid for it and you were happy to take the money. When I went to pick it up the next day, since I didn’t have my truck, there was only about 1/4 of the tile there, and it was still on the shelf. I was told when I bought it that the computer showed more than enough. Also I saw if for myself on the shelf. When I went to pick
It up after waiting over an hour the manager told me they never had enough in stock. Today I opened a can of paint that I had bought about 4 months ago and stored next to identical paint, only different colors. I tried to return it or have something done. Before the customer service associate even opened it she told me it had frozen, which I know did not happen. When I told her that, she essentially called me a liar. Awful service. I am also a HD card holder and stock holder. I’m very disappointed with how I have been treated in the last month from this particular location. I have had good service at the other 3 of 4 that I deal with, but this one is beyond bad.

Home Depot’s app is far better than Lowe’s when it comes to app quality. Easy to shop and easy to use. I use multiple times daily to purchase tools and materials for work. Great tool to have on the jobsite. As I think of things I’ll quickly add to my cart rather than writing as a note.

I would request a few tweaks

1. If I’m looking through my shopping cart, then decide to click on an item, then click back in hopes to return to shopping cart, it oddly takes you to the home page.

If I’m wanting to double check items that I quickly placed in my cart earlier, I think it would make more sense to be able to go back and forth to shopping cart rather than be redirected to the home page.

2. When I open “previous purchases”, they really need an option to search for an individual product by name. For instance search “Ridgid Vacuum” and find that order.

I’m often placing 10-15 orders a week, so when I’m trying to look up something from last month, it’s difficult to scroll through orders and waiting for them to load.

3. Home page could be cleaned up to better cater to Pro accounts. For the pros, we often know exactly what we are looking for, we don’t need to be spammed with pictures upon opening TheHomeDepot . The buy it again features are nice but things like “previous purchases” are better features to help us check out quicker and possibly buy more through TheHomeDepot . If we are tempted to browse it’ll be in store.

First off, great app overall. There is one thing I would like to be able to do with TheHomeDepot. I wish that I could select a specific day for store pickup purchases. Sometimes the products I order show up at different times and I will get notifications that part of my order is ready for pickup. I’m the type of person that can be patient and wait for the whole order to be ready before I go pick it up from the store. I don’t want multiple boxes coming to my house and I don’t want to take multiple trips and sometimes the seven days they give you after it is ready for pickup isn’t long enough for your other items to show up. Home Depot should think about adding a store pickup date selector or maybe like a box that you can check when completing your order that states, “I would like my entire order to be available for pickup before being contacted.” Hopefully Home Depot reads this, but again good app for sure and definitely worth having in my phone.

Probably my favorite feature is scanning barcodes in-store to check reviews or get more information about a product. The my second favorite feature is the aisle/bay finder for locating items that I have searched for. The scanning, however, fails about 20% of the time and can’t find a match. The notifications are an annoying train-wreck. My Message Center has a perpetual “2” indicating I have 2 unread messages, but the inbox says there are no messages. Also, and this is more corporate policy than TheHomeDepot itself, but it pings the user WAY too much with stupid notifications about stuff that’s not relevant at all and are just trying to sell you stuff. So… notifications are disabled entirely. Finally, and this isn’t so much about TheHomeDepot , but Home Depot has an obscene number of trackers on their app and website that things are frequently broken because my router-level ad blocker strips out close to a dozen trackers every time a page refreshes or I add something to the cart. Chill out with the trackers guys; it’s creepy.

I ordered carpet for my living room and stairs. When they came to measure, I told him I was undecided on color but it would be one these two and I provided the samples for him. They were the same carpet just different colors. He took a photo of the labels on the back. When the quote came in, he had identified a color that was not one of the two but ok, no worries. I phoned in the order per the instructions and asked that the color be corrected to the one I decided on. It was. I paid and waited for my carpet to be installed. When the installers arrived, he asked me to verify that the carpet was correct. It was not. We had moved all our furniture and were finishing up a major remodel. I did not want to wait another month! Reluctantly, I approved the carpet they brought but not until I spoke with the manager and they assured me they’d “make it right”. Whatever that means. I got a call the next day from someone who said he was going to try to get a refund for me of some sort. Three weeks later, a different manager called to see if all was resolved and when I voiced my dissatisfaction, he said he’d get back to me ASAP. That was over 3 months ago. They could really care less and that upsets me greatly.

While i enjoy perusing the sales products, when im looking for specific items and know what the item is called and type it into the search engine i get almost anything and everything other than the item ive typed in. This makes my experience last much longer than i can afford and creates a very frustrating experience. One that usually deters me from purchasing anything at all. This is a major hindrance considering i am a contractor/builder and every second lost and wasted adds up to loss of earnings and project completion. One other complaint of mine is that TheHomeDepot is far from user friendly. When trying to organize order lists or future order lists/product lists, i am not able to remove the items from the scrolling row nor from the list itself when selected. It makes having the list counterproductive. People change their minds all the time and need the ability and freedom to do so. Just because its harder to remove the product doesnt force a person to purchase. If your company would stop trying to force sales and would let the shopper feel more at ease and have more control over their shopping experience people would be more apt to making a purchase.

Poor quality. 13 months after purchasing this expensive unit it leaked water on our wood floor. Took 1 month to get it fixed. That was in April of 2020. End of May 2020 it’s leaking again same thing. BUT now it will take at least 2 months to have someone come out to look at it and then order the parts and 2 to 3 more weeks to maybe fix it again. REALLY? Oh wait. And they are telling us that the extended warranty/contract is no longer valid. That we must comply to the new warranty and venders that may or may not fix our 15 month old washer. Does this contract sound legal?? I think not. I cannot in good conscience advice anyone to purchase A ELETROLUX. Home Depot can’t and won’t stand by the equipment they sell. They say it’s not up to us. You can only buy it from us. Then you get overseas and all they can read off their script is “ They come look at it they come fix it.” That is after 55 minutes on hold. Then overseas hands up. Great. Good job. Super customer service. Nothing has been done. Time to start over again. THIS IS UNACCEPTABLE!!!!!!!!!!!!
Do Not Buy Any Major Appliance From Home Depot. Bad Investment!!!! No help!!!!

On the phone, this is a convenient way to browse and search products, and is generally snappier and more pleasant than the web site. Locate in store, and map my list, are very helpful.

Wishlist features:
- Easier access to main shopping list. Currently it’s three taps from launch. One of these taps goes through a Recent Lists list of lists. This optimizes for multiple shopping lists, at the expense of the common case of just one. I’d like an icon at the bottom or at least at the top level of the Account view, for this common operation.
- Quicker way to add an item to the main shopping list. Currently it’s three taps from the search results list or two taps from the product view, plus another tip to dismiss the “View List | Continue Shopping” dialog that pops up after you add an item (which was probably added as a workaround for the fact that it’s so difficult to get to the list—see above). I wish swiping on an item in the search results gave this option, and that there were a single icon on the product page that could be tapped for this functionality.
- Sync iPhone shopping list to iPad.
- Sync iPhone shopping list to web browser shopping list. (This is less important if iPad version becomes more useful again—see below).
- Display the locations of bays in the Aisle 99 section at the front of the store. This “aisle” is actually multiple aisles; it would be helpful to know which one to look it.

As a Home Depot employee, I probably use TheHomeDepot way more then the average person. It’s great to find where something is, if we even have an item, but best of all identifying an object. If a customer came in with an item that is not used commonly I use to be able to take a picture and bam similar or the item would come up. With the new updates I have to hold the item for a bit in order for TheHomeDepot to process it, this takes too long. I used to be able to just take the pic set my phone down & continue processing the other items. This wastes my and the customers time. There is a take picture option but this requires me to visit 2 different apps, the picture app and the THD app. When I’m done I now have the pic left in my albums just using memory until I’m able to get in and delete them. The worst part of this whole change is that once the item is identified, it brings up the items that are possible matches, I can then select an option to see details, sounds good right... nope because if for whatever reason the option I picked is the wrong one, i have to go back to the other options, pressing back then erases all the work I’ve already done. I then have to scan the item all over again just to bring up all the options again. I absolutely hate the change and wish it never happened.

I order two units I keep only received one two weeks later something happened and they cancelled my order week later when I supiste to get the 2nd machine they could not find it at the store while I was waiting there instead off t Laing me that they cáceles the order the rep just did a new order there and told me that was all okay that they order was coming. Days later I told her let me see when will arrived that is when I saw that the order was just placed while I was there, I asked her yo cancelled then she told me not that we have to wait a week until the Oreos arrived then they could cancelled I told her you just the they order now with out me approving the new order she just told me sorry that is how things works I can’t cancel because the item is not here percent. Does not make sense this is kit the first tiñe that this get lost on miss when I order items but should not have to be like that Home Depot is loosing money not k owing how the system is working irking or when the loose the items and just put a new order no one is seeing that is was lost or stolen well I love Homedepot but don’t like to order items with the store because of those issues thanks you.

I use The Home Depot app frequently to set up products for will call (in store pick-up), for products not sold in the stores, and for home delivery of pallets and heavy objects. Unfortunately, it is not a seamless experience and Home Depot continues to make mistakes. Moreover, there is extreme confusion within Home Depot as to how to resolve these issues when they do make a mistake. TheHomeDepot is great when you get what you ordered, but a major disappointment when you don’t. Just today, I had 8x4x16 builders block delivered from my local store, but they instead delivered fence block. The driver said to call the store to get it fixed, but I needed to spend over an hour on the phone trying to resolve. The guy at HD was really trying, he just didn’t know how to resolve. Furthermore, this order was placed on Monday, but didn’t get confirmation of shipping (until I called) on Wednesday and product was finally delivered from the store today (Friday), but the wrong block was shipped. I’m not sure if I will use TheHomeDepot to order home delivery again — this is the third time they’ve made a mistake...

A few months ago I purchased a washer and dryer at Home Depot. I’m an OTR truck driver so the delivery was made while I was out of town. The dryer didn’t fit thru the doorway so it was returned. Several weeks later the $600 was still on my account. I contacted several different people at the store and Home Depot CR without satisfaction. I was getting pretty frustrated when I finally came across Mark. Mark stayed with the problem and it went away making at seem simple. Today I’m buying a dryer that fits.
Today, I’m also delivering a load of lumber at Home Depot. I have another problem. Luckily, Mark got involved again. Due to his refusal to simply take the easy way out a small problem remained small and I’m on my way!
I’ve had so many positive interactions with so many great employees at this store. Just know that each of you are appreciated.

TheHomeDepot ROCKS! Ordering and finding items in the stores even come with in store mapping! TheHomeDepot is a “must have” for all HomeDepot shoppers. It’s the ultimate tool for use before, during, after, and planning a shopping experience or project. Never have I ever encountered a more streamlined way to browse products in one or all stores, find my in store items when I’m there, order online for delivery/in-store pickup, organize shopping lists, plan a project, or compare Home Depot products available in my local store/all stores/internet stores.

Cheers to TheHomeDepot and never having an uneasy or scattered feeling when shopping in the store, and never having to meander the isles searching for “that person in orange” to help me again as you now have multiple resources for all your need in ONE user friendly app. I tip my “hardhat” off to you HomeDepot. A very well done app indeed.

OK ,let’s talk about this cool app. You can simply search for a product you’re looking for , or you can take a picture with TheHomeDepot & it recognizes it and shows if Home Depot has it in store or online. Once you pull up the product you’re looking for, TheHomeDepot will show you if it’s available in store or online. If it’s in store, it will tell you how many are in stock,what stores have it, The exact location by aisle & bay in the store, and it shows a price, of course. Under the product you’re looking at in TheHomeDepot ,it will also show your product details etc. etc.
Of course TheHomeDepot shows all the stores, phone numbers and business hours, and a GPS link to guide you on a map to their location.
Like I mentioned before, this is the coolest app ever.... assuming you take a visit at Home Depot.

I have screenshots of my entire order process for an order placed on 5/19 showing that a different bill to from the ship to was entered on the order. HD did not process it that way using the ship to address as both which obviously did not check with the credit card company and the payment did not go through. I was not contacted in any way about the issue. The tracking order on the site rarely works but the one time I was able to connect it showed my order “in process”. After not receiving my order on the scheduled day (over a week after order placement), and after 5 hours of trying off and on to connect to the track order site, I was shocked to learn my order had been cancelled! I had not been contacted as one might expect a HD Pro with a huge order to be, and after holding for 20 minutes on the phone a VERY RUDE customer service agent told me it was all MY fault the order didn’t process and my only recourse was to place it again and wait ANOTHER 11 DAYS for my supplies!!!! This is the 3rd bad experience I’ve had with HD online and I’m done!

I agree with what people have said in there reviews. I have to walk around the whole store to try and find what I’m looking for and wind up getting things that I was not looking for.
Then if you need answers on a major product or project you have to go find anyone then they get customer service up in the front of store to page a manager or sales associate and then they still don’t have the knowledge of the product or they tell you to look online when we get home and decide what it is you want and then you either order it online or go back to the store and they might have it if they don’t they order it for you.
So what an aggravation and waste of your time.
I think Ace Hardware has a lot to offer especially if you need some help.
Lowe’s is just about the same as Home Depot but what are people to do

The HD App let’s you scan bar codes to determine product availability and inventory at the various locations as well as help check if an item was bought at HD so you are able to return without second guessing where an item was purchased. In store locator is also great if you are having trouble finding an item in a particular store...very helpful when you are at an unfamiliar store you have not been to often. Also great to look up a tool you have purchased and scroll to the online owners manual to review troubleshooting issues or order replacement parts. I renovate homes for a living and am in Home Depot almost every day. TheHomeDepot helps make the trips faster by allowing me to order online and have orders pulled and waiting for myself or one of my workers to pickup.