Contact Adobe Connect Support

by Rhendoskeeg

Watching webinar recordings on playback is not supported on the app. But even watching on a desktop is frustrating because whenever you pause the video, pressing start again causes a 3 second delay, so you miss what the person was saying for that amount of time. And since there is no 10 or 30 second rewind or fast forward option, you end of sliding the time bar too far behind or too far forward, which is extremely time consuming and having to keep relistening to what you already heard, or fiddling with it to find your space again. For me to take notes on an hour long webinar, it ends up taking like 3 hours just because of this tedious process. So what i started doing is recording the voice on my phone’s voice memo, so that way I can pause, rewind, fast forward with ease.
But how silly is that?! Adobe needs to get their act together and create a fully functional webinar software!!

by Sussszz

I hate this app with a passion. Trying to use this app to study for some CFP classes, and unfortunate our provider makes us this this app. It barely functions on the full internet site (chrome safari IE classic or new version, it doesn’t matter, it’s just painful to navigate no matter what avenue you try). You think the app might be better but no, you have to manually type in the link which then takes you right to the internet. On my iPhone you can’t do anything else besides load the class stream, and god forbid you need to fast forward/rewind or do anything except allow it to just play (phone or site). This program is just painful to use. I’ve wasted so much time just trying to get the thing to load that I’ve wanted to switch providers since this is the only player they offer to disperse the material. Adobe Connect is really just awful.

by Bmattinw

My daughter uses this for Live Lessons in Connections Academy on her 2018 iPad. It was at least usable last year even though it’s a pain how you have to switch between windows. This year the video streams are usually blank. Audio but no video. Starting yesterday she can no longer even connect. It just spins and says connecting and doesn’t do anything. I’ve uninstalled the app, rebooted the iPad, re-installed the app multiple times now with no luck. Oddly enough it still connects on my iPhone 11 Pro Max, so she luckily hasn’t fallen behind. Maybe it’s something different between iOS and iPadOS? I wish the school would move to a different platform. I’ve used Adobe products Professionally for over 20 years, but this app is garbage. The teachers and students complain about connection issues on a daily basis.