Contact Adobe Connect Support

With schools stubbornly relying on Adobe Connect as the primary distance learning platform, the fact that this app has gotten zero updates for the duration of the pandemic is criminal. When apps like zoom and meet are releasing updates at a furious pace to add features to meet the demands of this moment, kids on iPads using Adobe connect can’t even view two videos live at the same time. The poor audio/video quality (10fps best), the clunky 1990’s user interface, and again, not being able to see more than one tile live at the same time (and needing to manually tap other tiles to see other speakers live) are just a few of the reasons this app deserves no stars. These are all table stakes features that literally any other video platform on the market easily covers. Yes Adobe has made incredibly modest improvements to the desktop app, but they must know children frequently must use mobile devices as a more durable, portable, cheaper, and easier to use alternative to their parents laptops. That they would continue taking money from school systems during the pandemic and leave this app and the students who rely on it to waste is unconscionable.

Watching webinar recordings on playback is not supported on the app. But even watching on a desktop is frustrating because whenever you pause the video, pressing start again causes a 3 second delay, so you miss what the person was saying for that amount of time. And since there is no 10 or 30 second rewind or fast forward option, you end of sliding the time bar too far behind or too far forward, which is extremely time consuming and having to keep relistening to what you already heard, or fiddling with it to find your space again. For me to take notes on an hour long webinar, it ends up taking like 3 hours just because of this tedious process. So what i started doing is recording the voice on my phone’s voice memo, so that way I can pause, rewind, fast forward with ease. But how silly is that?! Adobe needs to get their act together and create a fully functional webinar software!!

I hate this app with a passion. Trying to use this app to study for some CFP classes, and unfortunate our provider makes us this this app. It barely functions on the full internet site (chrome safari IE classic or new version, it doesn’t matter, it’s just painful to navigate no matter what avenue you try). You think the app might be better but no, you have to manually type in the link which then takes you right to the internet. On my iPhone you can’t do anything else besides load the class stream, and god forbid you need to fast forward/rewind or do anything except allow it to just play (phone or site). This program is just painful to use. I’ve wasted so much time just trying to get the thing to load that I’ve wanted to switch providers since this is the only player they offer to disperse the material. Adobe Connect is really just awful.