mySunMoon app not working? crashes or has problems?

mySunMoon Status

Last Updated on 2019-09-24 by Roberto Sonzogni

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Common mySunMoon Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot mySunMoon app on iOS and Android devices. Solve all mySunMoon app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

mySunMoon iPhone Issues and Solutions

mySunMoon iOS app crashes, not working, errors
mySunMoon iOS app network issues
mySunMoon on iOS has black/white screen

mySunMoon Android App Issues and Solutions

mySunMoon has errors/crashing/not working
mySunMoon server network connectivity issues
mySunMoon has black screen

mySunMoon iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever mySunMoon app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix mySunMoon app crashes or not working on Iphone (iOS):

Close and restart the mySunMoon app on iPhone
Update mySunMoon app to the Latest Version for iOS
Uninstall and reinstall mySunMoon iPhone app
Update your iPhone to the latest iOS version

Fix mySunMoon on iPhone unable to connect to server/internet connection issues::

To resolve mySunMoon network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix mySunMoon black/white screen (blank screen) on iPhone:

Follow the mySunMoon iOS app troubleshooting guide Here →

mySunMoon Android App Issues and Solutions

Fix mySunMoon not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent mySunMoon app issues:

Force Stop the mySunMoon App
1. On android, goto "Settings" » click mySunMoon app. » click "Force Stop".

Update mySunMoon to the latest version on PlayStore

Clear mySunMoon App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "mySunMoon app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch mySunMoon.

Fix mySunMoon unable to contact server/ mySunMoon internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click mySunMoon » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got mySunMoon » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch mySunMoon on android.

Solve mySunMoon black/white screens issue on Android:

Follow the mySunMoon android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Roberto Sonzogni, developers of mySunMoon.