Aire app not working? crashes or has problems?

Aire Status

Last Updated on 2021-11-24 by Secretaria del Medio Ambiente de la CDMX

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Common Aire Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Aire app on iOS and Android devices. Solve all Aire app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Aire iPhone Issues and Solutions

Aire iOS app crashes, not working, errors
Aire iOS app network issues
Aire on iOS has black/white screen

Aire Android App Issues and Solutions

Aire has errors/crashing/not working
Aire server network connectivity issues
Aire has black screen

Aire iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Aire app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Aire app crashes or not working on Iphone (iOS):

Close and restart the Aire app on iPhone
Update Aire app to the Latest Version for iOS
Uninstall and reinstall Aire iPhone app
Update your iPhone to the latest iOS version

Fix Aire on iPhone unable to connect to server/internet connection issues::

To resolve Aire network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Aire black/white screen (blank screen) on iPhone:

Follow the Aire iOS app troubleshooting guide Here →

Aire Android App Issues and Solutions

Fix Aire not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Aire app issues:

Force Stop the Aire App
1. On android, goto "Settings" » click Aire app. » click "Force Stop".

Update Aire to the latest version on PlayStore

Clear Aire App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Aire app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Aire.

Fix Aire unable to contact server/ Aire internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Aire » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Aire » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Aire on android.

Solve Aire black/white screens issue on Android:

Follow the Aire android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Secretaria del Medio Ambiente de la CDMX, developers of Aire.

About this app

Información horaria sobre el Índice this app Y SALUD para mostrar los riesgos asociados a los niveles de contaminación en la CDMX y Zona Conurbada. Información de la intensidad de la radiación solar ultravioleta y tiempo meteorológico en la Ciudad de México. Pronóstico de la calidad del this app para la Zona Metropolitana del Valle de México. Reporte por alcaldías, reporte por municipios, mapas por contaminante y programa Hoy No Circula. Vectores de viento en el mapa principal de la calidad del this app por estaciones.