CTV News app not working? crashes or has problems?

CTV News Status

Published by Bell Media Inc. on 2024-04-25

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Common dislikes about CTV News app

- Politicians are not doing what is right for those who voted for them.

- The new app layout is difficult to navigate.

- Users don't know what category the story is from or whether they are opening a video or article.

Have a Problem with CTV News: News for Canadians? Report Issue

Common CTV News Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CTV News app on iOS and Android devices. Solve all CTV News app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CTV News iPhone Issues and Solutions

CTV News iOS app crashes, not working, errors
CTV News iOS app network issues
CTV News on iOS has black/white screen

CTV News Android App Issues and Solutions

CTV News has errors/crashing/not working
CTV News server network connectivity issues
CTV News has black screen

CTV News iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CTV News app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CTV News app crashes or not working on Iphone (iOS):

Close and restart the CTV News app on iPhone
Update CTV News app to the Latest Version for iOS
Uninstall and reinstall CTV News iPhone app
Update your iPhone to the latest iOS version

Fix CTV News on iPhone unable to connect to server/internet connection issues::

To resolve CTV News network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CTV News black/white screen (blank screen) on iPhone:

Follow the CTV News iOS app troubleshooting guide Here →

CTV News Android App Issues and Solutions

Fix CTV News not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CTV News app issues:

Force Stop the CTV News App
1. On android, goto "Settings" » click CTV News app. » click "Force Stop".

Update CTV News to the latest version on PlayStore

Clear CTV News App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CTV News app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CTV News.

Fix CTV News unable to contact server/ CTV News internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CTV News » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CTV News » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CTV News on android.

Solve CTV News black/white screens issue on Android:

Follow the CTV News android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bell Media Inc., developers of CTV News.

100% Contact Match

Developer: Bell Media Inc.

E-Mail: [email protected]

Website: Visit CTV News Website

75% Contact Match

Developer: CBC Mobile

E-Mail: [email protected]

Website: Visit CBC Mobile Website

About this app

Breaking news, fast, from Canada’s #1 news source.