MetroFax Send and Receive Fax Reviews

Ok so first off, it’s so hard to even figure out how to log in. They send you the phone number and password in an email once you sign up.. you don’t get to create one yourself.
Second, the one and only thing I did like is that you can upload pdf’s to fax over which makes it super easy BUT you can’t do more than one at a time
Third, MetroFaxSendandReceiveFax crashes a lot
Fourth, it says you can cancel anytime but really you have to jump through hoops. I went to the settings and tried to click on my plan. Once I clicked on my plan, the entire app would crash and log me out. Ok? Weird right? I tried this 10 times it did the same thing every time. I finally went back to my original email from signing up where it says cancel anytime. I clicked on it and it reroutes me to a page with their customer service number or to start a chat with a customer service representative. I chose the chat service. Took literally minutes to even get a response and then finally once I “confirmed” my account, email and identity to be able to cancel they offered me a $7.95 downgrade for the same package to stay with them. I said no thanks then they offer $4 for 100 pages a month I said no thanks and then finally my account was canceled.. I just think that’s ridiculous and if I didn’t call or chat with them to specifically “cancel my account anytime” they would’ve kept charging me. You can seriously download FREE fax apps don’t pay for this one

My experience with MetroFaxSendandReceiveFax and it’s operating company: I filled out the information they wanted for a free trial. I never used it because I can do what they wanted money for with my phone and laptop. I removed MetroFaxSendandReceiveFax from my equipment because I am an Electronics Engineer and I am not going to pay 8 dollars per month for a service I will never use but because Apple doesn’t erase MetroFaxSendandReceiveFax when you get rid of it. Plus these folks figure that if you don’t specifically tell them to stop the program then they will just start taking your money. Apple App Store has plenty to correct.

I have used metroFax for years and it has been easy and seamless. The new update is slow to load with only one screen at a time loading so you can’t scroll seamlessly when you get a large number of faxes, it no longer loads the subject of faxes so it is very difficult to search for whether sent ones went through or find one you may have missed. Please fix those things.

After receiving emails stating I needed a new card to keep my acct open and deleting MetroFaxSendandReceiveFax on my phone I was under the impression my acct was closed, only to find after 3months of not using the service & the fax number not even in service, I was charged $20 & only received a $7 refund after having to jump through hoops to get a manager to even try to do it. The first person I spoke to was rude and about 2 out of 10 faxes do not go through! I highly recommend avoiding MetroFaxSendandReceiveFax!

MetroFaxSendandReceiveFax has not worked for the last 7 months & yet they continued to bill me without refund. I sent several emails alerting support that MetroFaxSendandReceiveFax crashes immediately upon opening and have not gotten 1 response. I finally called only to be told will not be given refund and that it does work. I went over with the rep that MetroFaxSendandReceiveFax does not work at all and that the website crashes whenever a second attachment is added. Very disappointed in an app that use to work great.

Maybe there is a bug showing up since IOS-14. I have subscribed several months. I only have access to cell data only.

Before I would click on a PDF file on my cell and then the "Open with Metro-Fax" icon. That no longer works as an option. I don't care about files on iCloud - only files on my cell (they only update with WiFi which I do not have). It used to work with DropBox but that doesn't work either.

BAD BUSINESS

I downloaded this free trial. Cancelled and just got charged for the seconded time. For one, I NEVER used any of the services, as it was too difficult to figure out. 2 times I have been billed after canceling. There’s no person to person support. The number tells you to chat online. The customer service was poor. Mainly Mathew. This “person” is probably not even a person. I want my money back from being billed again TODAY and Mathew continued to say he cannot refund and he cannot backdate a refund. Today is not a backdating issue. It’s today. Refund my money that you all illegally took. Customer service gets zero stars for being rude. Not the type of person I would want taking my customer complaints.

I just looked online at their reviews and they have 1.27 out of 5 stars. Not one positive review
Has been left in the past year. Also, there are more people that have experienced the same issue that I am dealing with. Seems to be a pattern.

The service is alright. But the CANCELLATION is quite ridiculous. Says you can cancel at anytime but really you can’t. They were billing me constantly and it cost more with declining. So I Tried finding it in the settings in app, big nope. Logged in online and tried to find it again, nope. Literally did this for minutes until I caved in and decided to chat with a representative. Took minutes for them to respond and when they did they said they couldn’t find my account. Something so simple as cancelling a subscription should not be made so got darn difficult. Of course that’s the point. They want to put you through hoops so you just say “forget it” and keep paying for the service or so that the representative can try and convince you to stay. Just do better. We’re adults here. We know what we want and what we don’t want.

The MetroFax has worked reliably for me for half a dozen years. (This and other branded fax services seem to all be run by the same parent company behind the scenes, FYI.)

However, MetroFaxSendandReceiveFax doesn’t do what the web site does.

Using MetroFaxSendandReceiveFax on iPhone X, iPhone 8, iPhone 6 and iPad Pro 12.9 all report the same: Sent fax view doesn’t update.

Neither do any of the other views. Push notifications don’t work to alert you to a success or failure either.

There are no updates to the Sent Fax view, even though faxes fail or are successfully delivered, despite several attempts to refresh views.

Email alerts work when you use the service from a full desktop web browser, email alerts do not work when you attempt to send a fax from the mobile app.

I’m going to cancel this service. We pay 120 bucks a year over and over and if I can’t use MetroFaxSendandReceiveFax, then I will look elsewhere. ScanBot Pro has a fax service that works, so I’ll likely transfer my $$$ to use that instead.

I use this service mostly for work. It worked beautifully when I first started using it. Then MetroFaxSendandReceiveFax started acting up. I would click on it and it would just disappear. I contacted the company. Their customer service was good. They did test runs and said it was fine on their end, but it’s still not working on my end. Customer service told me I could also send faxes on my computer. That’s not good enough. I use it through my phone. On to the next company.

I’ve enjoyed your system for years, but the recent update several weeks ago is not great. The main issues include that in the sent mailbox there are only numbers and not the subject lines of what was sent as in the previous version of MetroFaxSendandReceiveFax . This makes it extremely difficult to check what faxes have been successfully sent. Also, the new viewer for faxes is sub-par. It was much better being able to swipe through pages of a fax, now it requires clicking an arrow button at the bottom the screen that often is unresponsive (it seems to be a tiny zone on the screen), so flipping through the fax is very difficult. We’ve also had issues with sending all pages of faxes.

Thank you for your attention to this.

MetroFaxSendandReceiveFax is somewhat glitchy, but I found that their website, was easier to use. For some reason MetroFaxSendandReceiveFax does not work well across other apps when you need to attach documents. ( I did adjust settings ) I could not access docs that were saved to the cloud or even google drive.
I had to put a document in my photos file to access it and attach it to a fax.
However, it did what I needed it to do. You just need to have the patience of a saint.

I signed up for the free trial and it was easy to navigate on a web browser and via app.
I liked that I could send and receive faxes at an affordable price. And it was easy to cancel, unlike some other online faxing options. I would have kept my subscription but it’s NOT HIPAA compliant and I need to fax PHI. I was primarily planning to use this for Healthcare related faxing needs. But when I found out it wasn’t HIPAA compliant, I had to cancel my subscription.
Please make this service HIPAA compliant.
Please make the faxes via web browser, email, and APP, secure, encrypted, and HIPAA compliant. Then I would definitely come back as a customer! Thank you so much!

I have a small business and have used MetroFax for years. Reliable and easy to use. I read some reviews about difficulty login in and found them surprising as it’s one of the simplest app to use. It’s just great to have in your IPhone ready to use whenever and the price is great! Thank you to the developers! Kudos!

This appy is the best of all out there! Like totally it’s so like awesome I just totes love it to death. It’s a serious must have in all iPhones and don’t be a cheapy and back away from an amazing developer. I wish I can have some discount for absolutely loving this application. I love to scroll past it and look at the logo and go ohhh wow I love MetroFaxSendandReceiveFax!! It’s like the best app purch eva in my entire life. Thanks y’all

So for my job & kids school I have to fax things at least twice a week. I used another infamous app and was really disappointed after they charged my card and locked me out of the account coincidentally when I have to fax.

Please fix this new updraded app i cannot log on and it works 20 percent of the time when i can never had a problem before i rely on this for business please FIX!

I’ve been using this service for over five years. I’m pleased to say although I’ve run into a few bumps on the road, the customer service is reliable and fixes any issues in a timely manner. I’m not a heavy fax user but I’m happy with the service.

An amazing service however I do like MetroFaxSendandReceiveFax more than using the service from the internet.

You need to delete MetroFaxSendandReceiveFax and reinstall it. Than when it prompts you to add face recognition say no thank you. This is a temporary fix for now, there working on a new update that will fix and be compatible with face recognition very soon but this will do the trick for now, it’s working for me at the moment. Hope this helps.