eFax App–Send Fax from iPhone Reviews

by Mcmelyne

Unfortunately I had a bad experience with eFaxApp. I had 4 problems.
I have a iPhone 8 which eFaxApp would not send faxes from thru eFaxApp . Spent 30 minutes with customer support (they do have great customer support....spent a lot of time with them, several times) and they had a work around thru email.

2) my fax thru email went somewhere (it didn’t bounce), just not to where I was sending it. Since I send medical reports to an insurance company, this is very worrying. The test email did get to the insurance company so I know I had the right number.

3) I kept receiving someone else’s daily faxes. Tried to work w/ customer support on this but they couldn’t fix problem. Ended up calling the business sending out work orders to one of their providers to get fixed.

4) when I was setting up app, it waned my credit card number before I could use eFaxApp . It immediately charged my credit card despite the 30 day free trial. eFaxApp said this was an Apple problem and vise versa. Apple fixed the problem.

So, app works semi well on computer but not on iPhone. Great customer service (which I used a lot). No free trial. Faxes go to other places

by Duinijvfgj

Do not pay for eFaxApp. I needed to send an important fax late in the evening. I bought eFaxApp and it charged my 16 dollars, then did not activate my account. When I called the customer service number, it connected me to a facility trying to sell me on a free reward I had just won since I was the lucky caller. The person spoke very poor English and said he would fix my app as soon as I accepted my free gift card. I told him I didn’t want a free gift card and just wanted eFaxApp fixed. He then promptly hung up on me. I tried to call back, got another solicitation which asked if I was over 50. I selected no and the call again hung up on me. So i was not able to get the fax app to work, canceled the subscription right away, but they still charged me 16 dollars. I ended up having to drive to work to ultimate complete this fax.

Stay away!!!!

by Sighbrrr

Dowloaded app today. Was suppose to get free 14 days. They immediately took my money. Tried calling number in app; it's a scam. First it asks you to press 1 to win a gift card with no other option. Was thinking it was a way through to efax. It was a sales pitch. Hung up and called back again. Waited til it said press 2 for more options. Pressed 2. The guy that answered didn't give an efax greeting of any sort. I asked if it was efax; he said it was. (I was very, very noisy in the background. So much so that I could barely hear him.) [the lack of efax greeting and background loudness started to make me suspicious, but I thought I was being paranoid] I explained my situation to him. He asked me for my name and to spell it which I did. He asked for my address which I said at a normal pace because I thought he was reading it off a screen from a list of people with similar name to mine. He was writing it down. Then he asked me for my credit card number so he could refund my account. I then hung up due to being even more suspicious.

I called my bank. Was informed the charge was from Apple. Duh! I should have realized that! But now I was positive my suspicions were correct.

Beware!

by Rtry2

I tried to call their customer service tonight to cancel my account five times, and no one answered. I also tried to chat with someone from customer service for over thirty minutes, still no one connected, and it finally timed out and disconnected me from the chat. After I wait all of this time I get kicked off because no one will answer? This is the fifth time I have tried to cancel this account in the last two months. NO ONE will ever answer! I sent four emails, and two tonight. You are supposed to call or chat with them to cancel your account, BUT LIKE DTV SATELLITE TV, NO ONE WILL EVER ANSWER!!! TRY MAKING A CANCEL ACCOUNT BUTTON!
I am contacting Apple support because this is an app the locks you in, and you cannot cancel the service due to the fact that they never answer.

by Innovation7

I contacted e-fax immediately after signing up letting them know the plan was to much for my needs and I teSted two faxes neither government organization received those faxes
I asked to have the account cancelled due to not working properly or at least a refund until we could successfully send a fax but company insisted on not refunding for the time that services were not able to be rendered. Sadly due to this I cancelled with the loss even though I would have been interested in a relationship if the product would have been proven to work but not okay paying for tile were it was not functional. Future credits were offered however you know how that is you get suckered into getting stuck longer waisting more time. I believe we had enough email conversation to support a credit and they could have credited the amount and offered another few weeks to prove their service worked.

by Renzo25

Wish I could rate it lower. Signed up for a free trial in July through eFaxApp Store to try the service out. Sent one fax and cancelled through App Store. 5 months later I see charges on my account for the months after cancellation in one lump sum. Contacted customer service and was told no record of my cancellation is on file. Explained situation to the rep and was told I and eFaxApp Store cancellation didn’t close my account and I needed to call because I signed up directly with EFax (which I DID NOT). After being told I wouldn’t be refunded because i needed to wait on a call review I told the rep i felt like I was getting the run around and was told that they’re in a busy call center and don’t have time to stay on the line. When I asked to speak to a supervisor I was turned down and told I’d be contacted when they had time. I’d never recommend this service to anyone. Still no response and already wrote a complaint to BBB.

by StPatsGuardian

Like service most of the time however there are hang ups and catastrophic loss of information if you accidentally let your account t lapse due to busy schedules or other oversights . In those events your entire fax history and account transaction logs are immediately erSed and I retrievable. Unless you sent yourself a fax copy with every fax you send to someone else, you are in jeopardy of having all logs and I do permanently deleted even if paying to have your account restored and pay all back payments owed. While any company would co sided storing info long term on a closed account as a serious problem possibly, storing that info offline for a few months. Say 6 and recouping any lost revenue and restoring the data would be a great win all the way around. This huge weakness in data integrity is a horrific detrimental system at eFax that I hope they will reconsider. I will be looking for a different vendor that can provide more security for long term data safety so that I will never be still more manually culling my incoming faxes from emails to reconstruct my logs and fax files, forget the sent faxes, they are forever lost and logs are near impossible to try to recreate.

by Gintramit

I have a mobile practice so I was in need of a way to be able to send in billing sheets, medication orders, and patient information in real time. The eFax app was a great way to accomplish that. However… On more than one occasion eFaxApp somehow crashed leaving me unable to send faxes. I was forced to going back to faxing information from the local facility and needing to wait for the confirmation, thereby putting multiple delays in my already very busy day.
When it’s working, it’s a great asset. But so far I have been waiting FOUR days for the problem to be resolved after reporting to customer service by phone and email.
We’ll be seeking out other options if this issue continues to happen.

by Abridgepayano

I attempted to use eFaxApp and it will not send any of the attachments added to the fax. Just the cover page. I call customer service and told them the situation— I have attached 8 pages, however, it is only sending ONE page, the cover sheet. He goes through my file and takes a look at the account. He then proceeds to let me know that “everything is working fine, I see here that the fax went through perfectly”. Confused, I ask “wait, how many pages?”, he says “one”. Seriously. Was this guy not hearing my complaint in the first place? JUST THE COVER SHEET IS SENDING, I AM NOT ALL SET. I ended up thanking him and told him I would figure it out on my own. I then attempted to use the online portal to send a fax instead of eFaxApp — DIDNT WORK EITHER.

Edit: I got a notification from my bank that I was overdraft in my account due to charges from eFaxApp. Although I was on a free trial basis, I was charged SEVERAL TIMES, for several failed attempts at faxing. I called customer service a total of 3 times in one day. Come to find out, I was charged back to back to back for faxes that hadn’t even gone through. I really wanted to like eFaxApp but it’s a HARD PASS. I’ve already unsubscribed. The only positive thing I have to say is that they are willing to refund me. Haven’t seen it come back yet but I will stay in touch with them to make sure I get my refund.

by MomOf3 AGW

I normally use the web version eFax and it is normally great. However, when the website is being upgraded (in the middle of the work day), current subscribers are told they can “still send faxes by email or eFax Messenger just like normal.” Great! ...Except that I don’t normally use those versions and, in fact, have no idea HOW to use them. Since the site is being upgraded, there is now page available with instructions either. So then I go to eFaxApp . The problem is that there is always an unknown error that occurs. Maybe eFaxApp is linked to the website and is also being upgraded, but the fact remains, I am left stranded in a job where I constantly need to have the capability to fax things. Fixing these issues would change my review to 5 stars.

by AliceMichele

While I am extremely grateful that I have a way to fax documents from my iPhone, the one time I’m trying to use it has taken up more time than is necessary in this day and age. Be forewarned: prepare your cover sheet in another app, before you get into eFaxApp . Why? Because if by any chance you need to leave eFaxApp for one second, eFaxApp kicks you out, you have to sign back in, and the cover sheet that you created is completely gone. The problem is, like in life, once you start some thing like riding your cover sheet, you might realize that you forgot to scan something, or you didn’t upload the document into the Files app before starting the cover sheet. eFaxApp is unforgiving, and you you lose that cover sheet. Now I know, yes, but this is similar to dealing with Word docs that don’t have auto save. It’s a feature we should have these days. And eFaxApp shouldn’t refresh once it’s left. Not with all the multitasking we can do on our smartphones. Not for $16/month.

by It Was Good But Not Good Cv

I have been using eFaxApp for nearly three years now and it’s just gotten better with each update. I especially love the latest version which has made mobile faxing a simple and reliable source of communication with conveniences only eFax can offer; and believe me, I’ve looked at some different options only to find eFaxApp to be the most consistent in quality and overall efficiency. I give it six stars if I could but alas the limitations are predetermined for the ranking system so I hope that this five star review will do for now to get others to use it as it offers features that others will fail in! Good luck and happy faxes! 📑🗂🗃

by Jemsmum

Great app- so wonderful to have the ability to send a fax from the phone. Biggest problem is when sending more than one fax in a row, with different attachments. Even though, I have included a different page to send, the image of the previous fax still remains as the attachment. I try logging in and off eFaxApp , but doesn't seem to do the trick. In order to send the fax with the new attachment, I need to turn device (phone, iPad) off and on and re-sign in to eFaxApp , It's really annoying- app gets 3 stars, overall Efax has been a great service.

by Trale7

eFaxApp is great! I've been using it for almost a year now and I use it for business and personal. Very versatile, I can take pics of docs using my phone or iPad and I also use eFaxApp on my desktop or scan and fax from desktop. I send faxes from all over, office, home, for friends & family. It's made my life much easier without having to go to my local office supply store and pay outrageous fees for faxing. I will say a year ago it wasn't as good as it is now, if you tried it a year ago and didn't like it I recommend giving it another try. I always recommend to anyone needing a good fax app. Thanks efax, you will continue to have our business
Thank you
EARTHCO AMPHIBIOUS

by LisaB702

I have been using the Efax app for four years and we love eFaxApp . It’s so easy and it works great. I have never had any problems or outages ever. They even changed my fax number to a local number after we moved twice and without a charge. It’s so convenient to be able to access my faxes right from my phone instead of having to wait until I would get home to look at the fax. Then I’m able to print out the fax for my next days work. Previously before Efax I kept a home phone just so I could have a fax, but I had to wait until I got home to get them. And do I have to mention the cost of that home phone just to be able to have the fax. I used to pay $22 a month for that home phone plus you know they add taxes & fees, now I only pay about half that and I’m charged once a year on my business credit card.

by Theceoklwj

I have been using this service for more than a year now and it always comes in handy. For the few businesses and people that require having a fax machine, having use of eFaxApp helps to make it an ease to get documents faxed using my iPhone, iPad or MacBook. eFaxApp has been a highly useful tool for an entrepreneur like myself. I'd recommend to anyone who may need to send faces on the go. I've sent faxes from the comfort of my bed, a plane and even the beach. If you're a business owner, and don't have a fax, I recommend eFaxApp.

by Zviz

Glad to be able to publicize this update in which I must praise “Dee” who contacted me via email and demonstrated that Efax is a fair-minded, customer-valuing, quality business that uses good business practices that promote customer loyalty and positive word-of-mouth consumer advertising! A positive handling of my questions and request and the unexpected extension of a customer courtesy on the part of Efax proved to me that the administrative agents of Efax are as “user-friendly” and reliable as eFaxApp itself which I find to be an efficient, inexpensive entrepreneurial dream-come-true!

Efax cares about its customers and offers a quality product that is highly affordable and amazingly useful! I’m so impressed and highly recommend eFaxApp and this Company! Both are awesome! #VeryTrueFax

by Bubu_mic

I really liked eFaxApp, however this month was an error and they blocked my account. For 3 days I called customer services several times and every single time they hang up on me. I have no access on the account and nobody care to help restore the account. They don’t even bother to look into the error and see what’s going on, they just rudely hang up ... I thought was a great app but with customer service like this that they don’t care about customers and they can deactivate your account anytime they feel like and not looking in helping is a shame... I would have never sign up with them if I knew they have such a poor and horrible customer services

by GAH615

Have you ever had to fast for any religious or medical reason? You feel hangry and desperate. That’s how I felt this morning when I went to get my blood drawn and the lab had not received my doctor’s electronic order in the their system. I had a copy on my phone, but it couldn’t be emailed. They needed it printed... or faxed...

I was not going to let this fasting go to waste, so I hopped on Google to ask how to send a fax* from an iPhone. And there it was. You, efax, were the answer to my prayer.

I downloaded eFaxApp , typed in the office’s fax #, attached my order, and pressed send. They received it right away and I was able to get my blood work done.

So thank you, efax, for your much needed assistance. I will be sure to utilize this in the future and will recommend your product to others.

*Much like pagers/beepers are to hospitals, facsimiles (or faxes) are not completely obsolete and are still a preferred communication channel for many healthcare facilities due to HIPAA/PHI compliancy.

by Jensencc

eFax has been a life-saver for me every since I stopped subscribing to a carrier for telephone services that did nothing but allow spam faxes to hit my office fax. Then I came across eFax when I needed to send an urgent fax one day after disconnecting my telephone number in favor of a VoIP Number. eFax was secure and easy to use and I have been a customer for the past 3-years. Of course there are many other alternatives out there, but eFax always delivers and gives me instant feedback on when each fax is sent plus all my faxes are filed on-line at eFax for easy retrieval whenever I need to pull it up together with its attachments. Thanks eFax

by Bonz227

I downloaded eFaxApp to receive a single fax from a doctor (they had to email me because app never worked). Instead what I received were faxes to another person entirely. All extremely confidential medical faxes for someone else. Evidently someone had this # before me. She Didn’t tell others and now I get her (many) faxes.
I tracked down the doctors and told them. Upon telling eFax I wanted to cancel/have the number disconnected and gave them a heads up about the prior # owners faxes, they didn’t care whatsoever. In fact they said they could not help me cancel the number but to call iTunes (physically). Call “them”. I asked for some kind of lead, contact number etc, the support at eFax said google it.
In advance of this attempt with eFax phone support I emailed them three times. Zero response. This company is poorly run. The product terrible. There’s no control over numbers, who has what or what people left and when to “turn off”. I’ve worked with fax lines for decades and the phone company always notified the prior owner if rampant # of faxes were being misdirected. The doctor in this case has a requirement to notify her client base. She didn’t and eFax said sorry not our problem. I told the other doctor but eFaxs hands off, give us your money we can’t help approach is dated and terrible. Cannot recommend avoiding eFaxApp enough. Nightmare.

by Stkemom24

I would like to have the ability to block a number for fax coming in. I work in healthcare and a hospital sent me "multiple" faxes over 2000 pages...I literally could not get that number to quit faxing the chart to me. Of course I went over my my limit of what I pay for to use e-fax. I was being charged per paper...cost was growing (over $200)! I called customer service for help and was told I should close my account for a few weeks until issue resolved (2 weeks of not getting fax...really?) I was at a loss "simple fix allow me to BLOCK a number"
But I do receive faxes and able to send without difficulty...great tool when your an on the go midwife.

by Outragis

Maybe there is a way to do this, but if so, it wasn’t made easy. After finishing the fax, I wanted to go back and check the info provided and check to see the amount of credit I had, but in order to go back I had to cancel everything I did, including attachment. Same thing with attachment, there is an edit button but when I hit it to edit, the only option was to delete the attachment and start over.
Why is there an edit button if you can’t edit? It should be just a delete button since that’s the only option you have.
Thanks

by Twistedknickerz

I travel a lot, I don’t always have access to a fax which can be very stressful when you need it and don’t have access to it- until now. I did a little research and eFax was rated very highly for ease of use and being able to send and receive faxes. It was exactly what I needed. You are assigned a number which is dedicated to faxes you get a notice when faxes come in. You can send a cover page, this is fantastic!!! I’m very pleased and relieved that I have a fax machine right in my hands.