Fax.Plus - Receive & Send Fax Reviews

by DumpsterBB

FaxPlus steals money from your account for failed fax transmissions. When I tried to ask customer service for a refund after none of my faxes went through I was told “ We deduct the credit from your account when there is a call duration (this might happen even if the call drops during sending the fax or the sides fail to negotiate properly due to noises on the phone line). This deduction is due to the fact that the telecom operators charge us per minute regardless of the outcome of the faxes.” There should be a warning or notice about this when you sign up. I will be contacting Apple and my credit card company for a refund.

by KN994

Beware they will charged you extras for hidden fees. They claimed to charge $0.20 per extra page for free plan but they will add the duration, destination, and the other additional cost which never been mentioned in the plan and pricing web page. They charged me 10x more compared to the amount they claimed per page. I emailed their sale person Jola and nothing has not been resolved all I know is that they charged me 34 pages for the 6 pages of the faxed documents As a client, I feel like I’m being tricked by being charged extras on these hidden fees. I do aware that the charge rate for each plan can be varied. Even though I'm trying not to compare this fax service to other faxing services. However, I don’t like the fact that they didn’t fully explain all the fee before you use them. They never mentioned that they will process reimbursement and states their “hidden” charge is the actual appropriate fee and process.

by Jamire Lee

App works really good, but tech support is pretty horrible. I made the mistake of linking my personal and business email to the same phone number so I had log in issues and they would not help me at all. You can tell they are only used to dealing with problems they can easily fix via the FAQ. My situation required them to actually troubleshoot and after 3 attempts I gave up. I like FaxPlus , but you can only email tech support and on 3 separate occasions they stop responding to my emails once they realized they fix would require more than a link to their FAQ. I mean each time they literally stopped responding (and to think I paid for FaxPlus ) I honestly thought maybe I just got a bad IT person, but each time I got the same experience. They sent me a link to the FAQ and when I told them that doesn’t help me...they simply did not reply... never seen anything like it!

by 1 Princess Ann

I’ve not been well these days during this epidemic. People, not abiding by rules, and regulations, guidelines nor policies - let alone having common sense of wearing a mask/gloves.

Anyway, I’d tried about 5 - 6 times to send an important fax (to a business) that I’ve been putting off for weeks now. Now. What was interesting on my part being an: Executive Management Administrative Assistant for over 25-years, I know how to CYA. So, there’s no need to continue this free trail period when the fault is not on my end - it was on your part. It was truly a waste of my entire morning trying to get that important one-page (document) out, which in fact you’d decided to change it to two-pages.

I’m done with having patience. Time management is the key for me since I’ve been disabled, and now of age.

You’re causing me: duress; stress; pain; suffering. Personally, I need none of above. You’re killing me softly.

I’m working thru another (reliable) source; my fax went through promptly as should. Pity.

Chow Bella!

by Pattieaustin

What gives the one star is simply unexpected rates for faxing to a local dentist office. I signed up for the service, and received 10 credits to work with. Upon sending one fax, I got the confirmation page “success”! I was happy. Then I see, it took four credits to send the one page and it will be that way every time to have to send a form to anywhere that has a high fax reception rate. Irritating. But ok. I will give you that. But the kicker was to go to send another fax and low and behold, my credits left. TWO. TEN MINUS FOUR CREDITS DOES NOT IN ANY MATH SCENARIO EQUAL TWO REMAINING CREDITS. WTHECK?!?!?

Thanks for the trial. But this is a no go for me. I deleted FaxPlus and am finding one where you get what you expect. Thanks for the free trial, but if this is how you handle your credits and such, it becomes a quick no thank you. Reached out to customer support Thursday night and now it’s Monday afternoon and I’ve still not heard a peep back. Another negative.

Adios.

Work out your issues and maybe I will try again. Possibly.

My business relies on reliability.

by Sleep Cycle Fraudsters

I bought FaxPlus to send a very important fax but was never able to use it. Despite them telling you you can send 100 pages under the basic plan they never mention file size requirements before you purchase. I found out only after I purchased FaxPlus that I can’t send my fax since the file is too large. I contacted the company for a refund since I was never able to use FaxPlus and they refused to provide one. They were not upfront before purchasing about file requirements (or pricing, for that matter) which I find to be very unethical and shady. Going to file a complaint with BBB and FTC. There are tons of fax apps out there, do not use this one!!!

by Em.jay.21054

I purchased enough pages to send an I portent fax. First it didn’t go through but they charged the pages regardless. They wouldn’t refund the credits. Then when I attempted to use FaxPlus again, it told me my account was blocked for suspicious activity. When I asked what the suspicious was they were blocking me account about, they said it was because I use FaxPlus infrequently and have a low fax rate. If it worked correctly might I have a higher rate of faxing docs. I have never been reimbursed or credited for the pages I bought and when questioned and writing a poor review, they blocked my service altogether. DO NOT USE FaxPlus UNTILL THEY FIX THERE ISSUES. THIS IS A SCAM UNTIL THEY FIX THESE PROBLEMS.

by Ej Scribble

When I purchased fax credits It said that I had 35 pages available to use. I have only faxed 13 pages and my remaining balance of pages to use is 10 when it should be 22. I reached out to tech support and was told that if even a one page fax takes more than 60 secs to send that will be counted as 2 pages. So if you send a six page fax and each one of those pages take more than 60 secs it will count those 6 pages as 12 or more! I have never had this issue with any other fax app. We are not in control of how long it takes for each page to send or whether or not the fax will not go through because the line is busy. When I run out of my pages which I’m sure it won’t be long I will be using a fax app that has more reasonable practices.
On a good note my fax were received by the person I sent them to.

by DeVondra4

Purchased a premium subscription to send fax by email and phone. I looked up a few other companies and ultimately went with this one and assumed it would be a better bargain as I was short on time and needing to send documents fast and in a hurry, needless to say I have cancelled my plan after maybe 24 hours if that, I had several issues getting the actual fax to go through and when they don’t go through you lose your credits and will not be reimbursed instead told to re send the fax which also costs credits. After sending 100 documents several times specific incriminates of 10 by the way sheer frustration customer service did apologize but the service is unacceptable as fax may or may not go through credits should not be lost due to this . . Update I was able to send all 100 documents after several fails and still have the emails to prove it so try someone else’s patience .

by BrazenB3

I purchased a one month subscription because I had to fax a 27 page document to my mortgage company. I combined everything into one pdf and tried faxing from both the iPhone app and the website via my laptop. Each time it failed after 15 pages. Additionally, with your one month subscription you’re supposed to get 100 pages free pages and then be charged 10 cents per extra page. My two attempts at faxing resulted in 30 pages being sent total, but when I tried again I was told I have zero credits and that I need to purchase more before sending anything else.

by At_ninefouro25

When my first fax of 2 pages went through i was so impressed with the ease and elegance of this product. I then faxed a second set of 2 pages but it didn’t seem to get sent because it didn’t show up in the Sent folder and disappeared from the Send folder. I was so worried the fax hadn’t gone through that I sent it again (and again) until I used up my free pages. I was not happy. It was not until I checked my email that I saw that the second fax had gone through. My email box had confirmation emails for each of the faxes I had re-sent. I wish the dashboard had updated the status of the second fax so that I was not unnecessarily attempting to fax something that had successfully gotten faxed. My lesson: if a fax I send is not showing up as having been sent in the this app dashboard, check my email for confirmation that the fax went through before assuming it hadn’t.

by Cmz123***

You get the first ten pages free. Even though FaxPlus says free. So that was disappointing, but FaxPlus is so great, it’s definitely worth paying for extra pages. It’s so convenient. It scans amazing, lines it up straight and I am able to read every word completely clear. I’m so glad I found FaxPlus. I downloaded two different ones to fax from my phone. The other gave no free pages on their “free” app. This one is much superior quality as well. The other app has been deleted.

by Fusionzgamer Fan

FAX Plus is an absolute lifesaver! I am great at procrastinating and many times I’ve reached the deadline for sending official documents/forms where they need to be and it became too late to send them by mail. It is also quite handy when it is hard to get in touch with certain offices by phone. I’ve not yet had to purchase credits to send a fax because you're given a good number of pages to fax for free; definitely recommend FaxPlus if you need to send by fax for any reason!

by Kaytaylmt

This has done everything I’ve needed and then some. Well maybe not and then some BUT it has been exactly what I have needed. Reliable and consistent, what else could you ask for? Great app......and haven’t had an issue where I needed to talk to customer service. It is pretty self explanatory when something is wrong and it walks you through it. Or for me it has. Overall, super happy and will continue to use!

by Kevdogg73

I have no idea why FaxPlus is not #1. The greatest thing about FaxPlus is, they are honest with you about the cost! I have no problem paying for something I use or need, but don’t sucker me in to subscribing to a monthly fee if I don’t need it! FaxPlus is easy to use! I am more than satisfied! I can’t say enough good things about it! Use it first, it will save you lots of headache!!!!! Thank you guys for doing business right!!!! 😃😃

by Toni E Lee B

This was/ is a life saver. I needed to send IMPORTANT docs to the government . I initially choose FaxPlus because it allowed me to fax for free. The first fax went through successfully. Turns out I needed to send additional docs and I decided to run down to my local Kinkos this time (to save money). TOTAL WASTE OF TIME AND MONEY. I broke down and bought some credit for FaxPlus.. AGAIN, fax was successful AND I receive email confirmation. Thank you do much!!!! Will not hesitate to use again.

by Erinosb

I’ve never before submitted a review for an app but I couldn’t pass up telling others how great FaxPlus really is! I’m in the middle of renewing my Kansas nursing license and had some documents to fax and unfortunately, do not own a fax machine. Normally I have to run all over town trying to find a fax machine but FaxPlus saved me from all that hassle. It took less than 2 min to download, register with Facebook and done! Enter fax number, add file and send. That easy! Thanks to this developer for such a great, convenient app! I wish I could give an infinite number of stars!!!

by Mooned By WU Associates

I tested several programs that have unique aspects which will appeal to users with different needs. For occasional sending FaxPlus is most affordable. For receiving faxes occasionally there is an app out there that will meet your needs without committing to the minimum subscription. Having said that, if you are receiving frequent or periodic faxes, FaxPlus is a good choice. Especially, when you consider getting a dedicated line, email confirmation and security. FaxPlus is a no-brained to set up & use; moreover, FaxPlus has many pricing scenarios that are easily accessed inside FaxPlus .

by Flygirl832

I live out of state from elderly parents. One had a stroke and other is the main caregiver. The caregiver has difficulty using smart phone due to health issues. She has difficulty hearing me on the phone too. FaxPlus is a Lifesaver! She faxes me documents for me to review, and we communicate best by fax. I Do Not have Landline so wouldn’t have been able to do this without this Fax App.
Fantastic Customer Service when had one issue which was solved promptly!
No Issues at all. HIGHLY RECOMMEND Thank You!!

by Boston99g

I’ve downloaded many apps stating free fax! But, after downloading FaxPlus and going thru the registration I had to provide credit card all kind of information which I didn’t have it! So, I did another search and I’ve found this one. FAX PLUS
I downloaded enter few information like login with your email and DONE I WAS ABLE TO FAX VERY IMPORTANT DOCUMENTS THAT MY MOTHER NEEDED FOR RENEW HER HEALTH INSURANCE! And to be honest I didn’t have a few bucks to go down to the library! I’m really thankful that I found this service totally FREE! Highly recommend to anyone that uses fax services! THANK YOU AGAIN!

by Life)3

I downloaded as it was recommended. I used the free credit, and when I needed more, I went through the steps to make a purchase. My card was charged, I never got the credit. I contacted them and first told me they had no charge from my account. I send them proof, which was ignore. There was no reply after I send them several tickets asking for my credit, a refund, a phone number. My experience was horrible. Don’t buy into this scam. I had to start a chargeback process with my bank. I do not recommend FaxPlus unless you want to give your money away.

by Amanda Fetaui

UPDATE : FaxPlus is AMAZING! I called my company to confirm receipt and quality of fax and they confirmed that they did receive it and quality is readable! That’s a PLUS considering I don’t need to receive just fax and that alone is FREE! Keep up the good work!

I’m giving Fax Plus 5 stars because it is super convenient and user friendly. I tried to fax something moments ago but my fax jammed up my documents so I searched for an app and came across this. I LOVE that I can send 9 pages without being asked to upgrade. Who doesn’t love free? The status of my fax shows successfully transmitted. I will update tomorrow once I confirm that my fax has been received. AWESOME JOB!

by LJmom

FaxPlus is different from the others. It gives you the option of sending a few free faxes before requiring you to buy a subscription. For those of us that have become a bit jaded by “free” services, this is a refreshing change of pace. Subscription prices vary and you choose the plan that fits your needs.

I highly recommend this service.

by Das4jmj

Having utilized the Fax Plus app twice so far, I can rate it. It’s a decent app for faxing. Both times I faxed ... the sends were flawless. And the fact that I don’t fax that often makes FaxPlus even more valuable for the faxes I sent did not cost me anything other than my phone service. And lastly setting up and sending a fax is straightforward and uncomplicated. I recommend FaxPlus especially if you don’t fax that often.

by Super Hero Mama

I’ve tried several, I think ring central is the best over all, but the MOST expensive by far, I’ve tried several other apps and the faxes are to dark or undeliverable, and not many allow a consistent number for incoming, this Fax does and the images are clear (not perfect but good!) the price is great and the fax has not failed yet, I’m 3 months in and probably use it 1-2 times a week

by "Byrnes"

I was in need of a fax during an urgent moment and everyone where I went was closed, does not do fax and I didn’t own a fax machine let alone a home phone to connect one to if I had one.
So I took a change and found FaxPlus, downloaded it and sent the forms through my cellphone and the receiver called me to inform me they received it!!!
Amazing I LOVE IT! I Definitely highly recommend this Fax App.

Happy Customer 😊

by Shamolie

I don’t send very many faxes but this came in super handy when I need to fax court documents. They needed them right away so this was easy and fast! I didn’t have to rush to get ready and run to the nearest staples to fax it.

You can take pictures of your documents or add them from your photos, you can also upload docs or pictures . It also lets you adjust brightness and contrast..Awesome!

by Políta Malvoae Monroe

There is a lot of people that thinks that fax is a thing of the past, because of that is really hard to find an app that suits my needs, but FaxPlus is really great the moment you open it it goes straight to the point and let you send important documents right away. I will be recomending FaxPlus to all my work friends

by Serveyes Mongo

Very simple to use. I was out hiking, when I need to fax something ASAP. I was able to fax it via my phone very quickly and easy. The price is very affordable. This fax app will not replace your office fax, but will help you fax something when out hiking or away from your office fax machine. I have used the fax app so far three times and I recommend FaxPlus to everyone.

by RomanticChase)

Fax software has many new functions on Mobilfone. Now my job easier when I have used it. It is very simple to use, fast,No need fax machine . I often use application for my daily work. Use address book to send recipients number. preview any document before sending . I hope this application grow or more feature. Really like FaxPlus. That why I rate five stars

by JKindeed

I was in a small town in Texas trying to find a machine to fax important documents in a pinch. Said small town was fax-less. I downloaded this program and was able to easily transmit my documents quickly and for a cost much less than I expected. The recipient of the fax told me they were great quality and she was going to tell her other clients about FaxPlus . Thank you for creating such a great working app and not charging an arm and a leg to use it.