Contact MetroFax Send and Receive Fax Support
Company Name: MetroFax, Inc.
About: Send or receive a fax from your iPhone or iPad with the MetroFax IOS app for
iTunes. The app is the free companion to the MetroFax desktop faxing solution
and works with any active MetroFax subscription.
MetroFax Send and Receive Fax Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MetroFax, Inc.
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3 Most reported problems 😔💔
If I could give zero stars I would
by DeanahTaylor
Ok so first off, it’s so hard to even figure out how to log in. They send you the phone number and password in an email once you sign up.. you don’t get to create one yourself.
Second, the one and only thing I did like is that you can upload pdf’s to fax over which makes it super easy BUT you can’t do more than one at a time
Third, the app crashes a lot
Fourth, it says you can cancel anytime but really you have to jump through hoops. I went to the settings and tried to click on my plan. Once I clicked on my plan, the entire app would crash and log me out. Ok? Weird right? I tried this 10 times it did the same thing every time. I finally went back to my original email from signing up where it says cancel anytime. I clicked on it and it reroutes me to a page with their customer service number or to start a chat with a customer service representative. I chose the chat service. Took literally minutes to even get a response and then finally once I “confirmed” my account, email and identity to be able to cancel they offered me a $7.95 downgrade for the same package to stay with them. I said no thanks then they offer $4 for 100 pages a month I said no thanks and then finally my account was canceled.. I just think that’s ridiculous and if I didn’t call or chat with them to specifically “cancel my account anytime” they would’ve kept charging me. You can seriously download FREE fax apps don’t pay for this one
Cancellation is terrible
by Melanie 👑
The service is alright. But the CANCELLATION is quite ridiculous. Says you can cancel at anytime but really you can’t. They were billing me constantly and it cost more with declining. So I Tried finding it in the settings in app, big nope. Logged in online and tried to find it again, nope. Literally did this for minutes until I caved in and decided to chat with a representative. Took minutes for them to respond and when they did they said they couldn’t find my account. Something so simple as cancelling a subscription should not be made so got darn difficult. Of course that’s the point. They want to put you through hoops so you just say “forget it” and keep paying for the service or so that the representative can try and convince you to stay. Just do better. We’re adults here. We know what we want and what we don’t want.
Think twice before using this service
by Jill Jeezy
BAD BUSINESS
I downloaded this free trial. Cancelled and just got charged for the seconded time. For one, I NEVER used any of the services, as it was too difficult to figure out. 2 times I have been billed after canceling. There’s no person to person support. The number tells you to chat online. The customer service was poor. Mainly Mathew. This “person” is probably not even a person. I want my money back from being billed again TODAY and Mathew continued to say he cannot refund and he cannot backdate a refund. Today is not a backdating issue. It’s today. Refund my money that you all illegally took. Customer service gets zero stars for being rude. Not the type of person I would want taking my customer complaints.
I just looked online at their reviews and they have 1.27 out of 5 stars. Not one positive review
Has been left in the past year. Also, there are more people that have experienced the same issue that I am dealing with. Seems to be a pattern.
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