iFax App Send Fax From iPhone Reviews

by BandB4evr

The trial period was full of “technical problems” from the beginning. Assigning wrong fax number and a fax that was supposed to be sent to me went somewhere else. This is a huge privacy concern to me. Unfortunately they have charged my card 2 times even though I have canceled an erroneous click during the trial period. During this trial period, I sent many communications to the customer support person, explaining this several times during the entire process. They ignored the parts of my communication about this. They then only focused on the technical aspect without addressing the subscription issues. They finally assigned a different number through the technical team, but never was the over $100 charge removed. I have now requested they have the sales person provide all my communications to the manager, and am waiting for the response.

They now say I have to go to Apple. This seems to be getting worse. I will wait for response and update this depending what happens. I have given them every chance to make this right. The sales person actually said they only get paid a commission for what they do. Basically that would mean to me they ignored my requests because they did not want to lose commission. I believe this is not a good message for the company to send to customers.

by Melissa Toast

After canceling my subscription through iFaxAppSendFaxFromiPhone , I was unsure if it had processed as I got no verification. I contacted support multiple times requesting confirmation that my subscription had been cancelled and received the same response each time: an email telling me how to cancel my subscription. Each time, I selected the link provided at the bottom of the email “Yes, Please Cancel” And responded that I had already gone through the process through iFaxAppSendFaxFromiPhone and simply wanted receipt of cancellation to insure my account would not be charged. After never receiving confirmation, I gave up and removed my payment information from my Apple ID.
I have now received several emails from iFax in the past few days saying my services have been suspended for non payment and to update my payment details to resume service. Unbelievable.

by Strawbvny

They stole my money. I was unsuspecting, I did not know that my sister downloaded iFaxAppSendFaxFromiPhone on my phone so she can send a fax, even though there are much cheaper ways of going about this, and agreed to a trial period. She told me the early morning of that she signed up for a trial subscription and to cancel right then. I immediately grabbed my phone and I cancelled the subscription at 3 am for fear of being robbed 200 dollars during Christmas time. I am a single mom, so you can imagine how hard it is for me to lose that kind of money. But as soon as midnight hit that night, they charged my card 200 dollars for a year subscription. I have tried to message them repeatedly to get a full refund, but so far no luck…. And now I am broke during the Hollidays. Do not get iFaxAppSendFaxFromiPhone.

by MM5543

I purchased a free trial for iFaxAppSendFaxFromiPhone and decided it wasn’t what I needed so canceled my subscription. iFaxAppSendFaxFromiPhone charged me $100 anyway in spite of canceling the subscription within the allotted timeframe!! I even received a confirmation email that my cancellation was successful. Since there is no customer support number to call, I used the customer support email to explain the situation and request a refund. No response from them at all! Buyer Beware: DO NOT SIGN UP FOR THE 7 DAY “FREE” TRIAL!!! You will be charged even if you decide within the timeframe to cancel and no one from customer support will respond. I see multiple complaints now from other reviewers about similar experiences and I also see the response from iFaxAppSendFaxFromiPhone to email customer support....BULLSH*T!! You can email them til the cows come home and no one will get back to you.

by Agohasalittlepeter

Like everything else this is now an app that hides charges, updates weekly always with half tested new features. Then even if you’ve been using it for years and you have credits tricks you into a free trial. Typical of all the greedy developers that have capitalized on embedded advertising and in app purchases. On top of that it never syncs with Dropbox. I’m looking at the file I need to attach in Dropbox on my phone. iFaxAppSendFaxFromiPhone can’t find it. It used to work great every time. Since they went to the in app purchases stuff it’s never been the same. A constant annoyance every time I fax. Since it’s so rare I was putting up with it but today was the last straw. I’m deleting it on my iPad and iPhone and praying I can cancel whatever popped up when I launched to start my demo subscription.

by TbIguy

For the 4th time, we have attempted to use. Each time iFaxAppSendFaxFromiPhone “warned” subscription was expiring; although we paid the annual subscription fee, it kept wanting to charge the monthly fee. Apple was wonderful and credited back the annual fee each time...

When it did work, it worked smoothly. We were able to choose a number, personalize the fax cover sheet, and send a fax; however, EACH time (today again), it says max-usage and subscription expiring. Selecting the Pro-plan.

Note: we have only sent 4 faxes in several months. We are once again - no more grace - going to cancel & request refund for non-operation. Each time we receive a friendly, proactive, and professional response; but, it must be an auto-reply, for the correction never occurs. Sad to say, consistency is more important than niceties...

by OLIVIAFAWN

If you want to be frustrated af and waste your time and money then iFaxAppSendFaxFromiPhone is for you!
I’ve paid for the PRO Plan for 2+ years. I went to send a 4 page fax 2 days ago, and it won’t let me it says I’ve exceeded my yearly limit I wrote customer service and they responded 48 hours later that i should check the number I sent the fax too..? It’s the only number that I’ve ever used to send and receive faxes from. The phone number has NOTHING to do with not allowing me to send a 4 page fax. The pro plan I pay for has 1000 page send and receive and it’s only Jan 15th I have only send 2 faxes of 3 pages total. And I still can not fax I’ve been waiting again for a response to the ridiculous lousy email they sent. Try have the worst customer service of any app you will ever use.

by JFisher3

I wish I could give no stars and I understand how important reviews are so I do not make this claim lightly. I have had many problems with iFax, I purchased unlimited so I wouldn’t have to deal with credits as I fax often enough to warrant it and every three faxes or less it will tell me I do not have enough credits! Which when it shows the infinity symbol is extremely frustrating. The first time customer service told me to shut it down and restart and try again. Then they’ve asked me to show proof of purchase on credits when I have sent proof of UNLIMITED... I have missed deadlines now because they do not respond to emails efficiently at all. Currently Ive sent 5 and received to response. I am so upset that I have wasted my time and MONEY!

by Hzotskgz

I recently got iFax because I had to send a form to my doctor and another one to my sons to be filled out and returned to school. I filled out both phones on my phone using Adobe and then save them to send to doctors office . The first fax was a little challenging to send because the fax number you are sending to is not entered on the screen with the rest of the cover page information. But that’s easy enough to learn so I guess it wasn’t too hard, but it went downhill from there.

Both doctors offices complained that the was fax cover page was too faint to read. Likewise neither office could read information entered on the health forms themselves. I ended up driving to one office to deliver the formwhere I was able to see what they received and that it was also very grainy making even words like Name and Address too challenging to read.

Overall I would call iFax a dud.

by SlimVixen

The trial week worked perfectly. Then, after my subscriptions were charged for both a fax number and the unlimited fax service, my assigned fax number updated to a suspended status. I contacted customer service several times, received completely basic responses from them to relog iFaxAppSendFaxFromiPhone and check my subscription status. Of course, I'd done both before contacting them. That was the last response I received, even after asking them more than once if there was anything they could do on their end to resolve the issue. So now I'm out the very hefty annual fee for a personal fax number and the monthly fee for a subscription I have no way of being able to use. I know there's a lot going on in our world right now. I do understand that. But a simple response stating "We'll look into it" is better than silence. Please refund my subscription fees. I've already deleted iFaxAppSendFaxFromiPhone .

by Rosandyreel

I previously had an option to pay a certain amount for a certain amount of fax credits. I paid $9.99 for far more credits than I needed to send a 6-page fax. This went fine. The fax was sent.

Fast-forward to today, and I need to send a two-page fax. My credits are gone. And iFaxAppSendFaxFromiPhone forces me to buy a subscription for $24/month to send the two-page fax. I try to send the fax, but iFaxAppSendFaxFromiPhone says my email hasn’t been verified. How is that possible when I sent a fax without a problem and using the same email not two months ago?

So essentially they take my money and I can’t even do what I paid (now twice) to do? This is the worst ever. And I’m so tired of this Millennial/Gen Z- era nonsense of emailing “support,” having your request going into some vortex, and never hearing back from anybody. Can we go back to the days when people answered a phone and to getting real customer service?

by 银笺染处淡云生

Tried their service back in Jun 27, 2020, on my laptop (a MacBook), but within hours decided to cancel because of some technical issues (I keep getting login errors for some reason).

So I wrote to their customer service asking for a cancellation. Someone named Jovi replied to me and sent me a link that didn't work on my computer (the URL contains 'windows' in it, so I suspect it only works for Windows users, but I don't have a Windows computer so couldn't try). I asked again, and Jovi thought I'm using the iOS app and told me to ask Apple instead. After that, any email requests of mine went directly into a blackhole and no one ever replied to me.

Finally I was able to manually overcome a bunch of technical difficulties to finish the cancellation process (their Cancel button was grayed out so you couldn't directly click on it). I had to do that, because otherwise they will charge me annually.

And then, when I looked at my credit card bill, I got DOUBLE CHARGED, one for $99, and another one for $199. I had to dispute the transactions with my credit card company to get it back.

Search online and you’ll see that it’s not just me who get charged after asking for cancellation. They do this all the time. Be very cautious!

by X USAF ACE X

I gave iFaxAppSendFaxFromiPhone a three because I'm charged .99 cents for anything less than 5 pages instead of the cost of each page separately.

Additionally, when I sent my first, two page fax, I was charged that .99 cents. Ok, fine. Which tells me I should have three pages left that I can send before paying for another 5 pages. WRONG. It didn't save a purchase history of remaining pages, iFaxAppSendFaxFromiPhone simply charged me another .99 cents for two more pages, totaling at 1.98 for 4/10 pages.

So app makers, either charge per page, or make a balance of remaining pages before purchasing more pages. Also, now I’m locked into a monthly subscription? How do I get out of it??

by Faxing Person

The best part of iFaxAppSendFaxFromiPhone are the accurate delivery status updates and fax confirmation pages. I used this to send faxes to a party I do not trust at all. It was helpful to have confirmation pages in case the other party claimed not to get the fax! Rest assured if you need it sent that it will be. Only thing I would change is to allow a longer message to be typed on the cover page or at least an alert/warning that your message may be cut off if the message is too long for the cover page.

by Bibliomancer

So, I picked this one because I needed to send a fax and didn’t want to end up hooked on a subscription, so I sought out a decently reviewed app that let me just buy credits and call it a day. That was this, and to that end, it did exactly what I wanted.

However...I ended up spending a bit more than I expected. It is inobvious exactly what “1 credit” pays for (quick answer: rather less than one page), so I underbought. Then, in iFaxAppSendFaxFromiPhone , the $2.99 option (which is present here on the store, and is what I would recommend if you’re in my position) is not available, so I ended up spending $9.99 to send a fax.

I don’t feel great about that, but I’m not super irked either. I have enough extra credits to send another fax or two in a pinch, and I’ll probably use them someday.

I’m ultimately ok with it because actually *using* iFaxAppSendFaxFromiPhone was great. Clean, intuitive interface, worked quickly and without hassle. If this was 1996 and I actually needed a fax machine, I’d probably even be willing to pay for their subscription.

by Sagittari17

I was trying to find a cheap and inexpensive way of send my personal information to my case worker. I asked my self “what if I was able to scan a filled out piece of paper with my information on it will it be able to send in fax paper form”. I was hesitant, I called my local staples and asked for their price per page; they told me $1.49 plus I had 10 pages so you do the math!!!! Then I called my local library they told me the same darn thing. So, I hesitantly search on my Apple Store and typed “Snap to fax” and this application appeared.... Thank you So Much!!!!!!!

-Download you should try it, you won’t regret it!

by RiggoGali

So I needed to fax some paperwork for my EDD due to circumstances and never in my life has there been an easier app to use ! Saved me trips from going to an office store or finding someone that can help me ! Everything is pretty much self explanatory ! I recommend anyone get iFaxAppSendFaxFromiPhone, I faxed my paperwork and they got to me right away! I have iFaxAppSendFaxFromiPhone a 5 star but if I could I would give them a 10 because they’re just amazing ! I e seen a lot of people complaining about getting over charged but I haven’t had any billing problems so far , it’s been such a great experience and I appreciate what you guys are doing with iFaxAppSendFaxFromiPhone and how far you guys have taken it !!! Once again thank you for making life so much easier !

by Nanner123

Okay I have used iFaxAppSendFaxFromiPhone several time to send faxes to a court house. They went through perfectly, were fast and easy to send. The DOWNFALL is the price! The first time I used it, it asked if I wanted to sign up for a subscription which I chose not to as I won’t be using it enough to pay for that. I bought credits to send the faxes so imagine my SURPRISE when the next month I saw a subscription charge to my Apple account. I was quite shocked as I had clicked NO to sign up. Thankfully Apple helped me out with that fraudulent charge. I really think they charge to much to send faxes. Especially, when to send a two page fax it cost 12 credits to send. Way to much! I wish they would lower their prices maybe more people would use iFaxAppSendFaxFromiPhone to send faxes rather than going to a office store but it is usually only a dollar to send a fax from there.

by StewartPR

This is the best Fax app I’ve ever used. So easy and simple to use. I had to send some documents to my Dr. as I cannot move from my home and iFaxAppSendFaxFromiPhone let me do it with no problem at all. It gives 7 days free trial. It’s everything you are going to need if you are in middle of an emergency. It allows you to send exactly 10 pages or less than 200mb of data per every fax you’ll send . It also allow you to send up to 5000 documents with this 7 days trial. I Had to send 10 documents, once I’ve scanned them all and checked them, I simply hit send and in just a couple minutes I received a notification to my email and straight in iFaxAppSendFaxFromiPhone , notifying me that the documents arrived to destination.

Nothing else to say. Just that I am VERY PLEASED with iFaxAppSendFaxFromiPhone and I would definitely pay for it if I have to send more documents in the future.

by Bigbrad75

I just needed it to send one fax, which it did indeed do, and did it well. To do so I signed up for the free trial, which I had every intention of canceling. Unfortunately I forgot and woke up this morning with my bank account $30 lighter... for one fax! But that’s my own fault. As far as rating iFaxAppSendFaxFromiPhone , it does exactly what it is supposed to do, and does it well and with great ease. All in all I can’t think of anything negative to say about it, other then a lil too pricey, but that’s up to each individual to decide for themselves.

by Sarah0493

Worst customer service. I am trying to cancel my subscription by clicking the unsubscribe option in iFaxAppSendFaxFromiPhone , which brings me to a webpage that asks me to enter my email. When I enter my email it says it was never verified and to check my inbox and spam folders, which there is no email from iFax. So I am unable to verify my email therefor am unable to subscribe. I have tried logging out and selecting forgot password to have an email sent to me and have not received an email from iFaxAppSendFaxFromiPhone at all. I have logged back in and there is no option to resend a verification email or anythingS Have been trying to contact iFax and have only received one response telling me to just find the original email which does not exist.

by Kev Cat

I decided to unsubscribe from the paid subscription before charging my payment method, I asked customer support to cancel the subscription before the free trial ended. It was not available to cancel on my end because it was not in my subscriptions settings page. They got back to me asking me to describe why I wanted to cancel and they would help me when they could and gladly provide compensation for any issues I’ve faced. Now a couple days later I’ve yet to hear anything else back from them and got charged today. Hopefully they get back to me with some help and a refund. If so I’ll update this review.

Terrible customer support. Told me they would compensate me after charging me 20$ after I tried to cancel the subscription.

by Unclassu

iFaxAppSendFaxFromiPhone failed to give me the free trial - but rather charged me for the entire full month upon installation. Poor customer service - Won’t give a refund and told me to contact Apple directly when it was this company who failed to give me the free trial.

Complete rip off and crooked business.

** This company will be sure to leave a reply here and tell me to contact their customer support so they can help me ASAP. Except I have sent several emails, the first one immediately after being charged deceitfully. I was told to cancel the subscription- which I already had. Now, 2 weeks later, they tell me to contact Apple directly because they won’t issue a refund. Absolutely disgusting, crooked advertising. I wish I had read all the crappy reviews prior to installing iFaxAppSendFaxFromiPhone.

by Anne11111

I tried the free trial fo literally 10 minutes. Tried to cancel it and of course it would freeze every time. So i went to iFaxAppSendFaxFromiPhone Store and canceled. It showed it was canceled. Later I get charged for it because apparently i signed up through iFaxAppSendFaxFromiPhone and also the website for the same service? That makes no sense. How can I subscribe to same service twice? And when i tried rectifying this they refused to give me my money back. Obviously if I did this it was an honest mistake brought on by a confusing app. It’s not like I’ve been using the fax. There was never a way for me to find out i was still subscribed because the free trial was for 7 days, day 8 i was charged. App store showed subscription was canceled a week ago.

by Gesiniwalk

iFaxAppSendFaxFromiPhone is a scam. I downloaded iFaxAppSendFaxFromiPhone and it would not authorize the purchase and would not let me delete iFaxAppSendFaxFromiPhone or use iFaxAppSendFaxFromiPhone I couldn’t do nothing. Days later all of a sudden an unauthorized purchase of over 150$ was withdrawal from my account and I had no way of reporting it to apple nor the developer of iFaxAppSendFaxFromiPhone .

As I am still concerned about how the purchase got authorized if the developer app never accepted my payment information and locked me out of iFaxAppSendFaxFromiPhone itself, I couldn’t even send or receive faxes because I never authorized a payment nor started a trail. All I did was download iFaxAppSendFaxFromiPhone and never used it, it never took my payment information but all of a sudden my card got charged.

I want a refund for improperly taking advantage of a consumer right to purchase and use iFaxAppSendFaxFromiPhone without my notification as well as authorizing purchases the consumer did not authorize.

by Southern-Yankee

I had tried a few other fax apps, but for whatever reason, they left me wanting something else. Then I tried iFax...It simply worked! The interface was super slick and inviting. Navigation was intuitive. I opted to purchase the unlocked version, then purchased some credits for future faxing. Now, nearly 6 months later, this is my app of choice when I need to fax documents of any kind. Since iFax is on my phone, I can truly fax from anywhere! There may be other faxing apps that work similarly, but this one will be hard to beat!

by Utarsime2134k

Would definitely recommend iFaxAppSendFaxFromiPhone, especially to anyone that is always mobile like me that doesn't have access to a readily available fax machine right then and there, scanned it with the camera and it lets you adjust the clarity of the lettering if the lettering comes out too light or too dark which is a good feature, and they do give you credits for your first fax which is cool, fax went through super quick and my company said it printed out very clear! Great app!

by Donna92058

iFaxAppSendFaxFromiPhone has been a real timesaver for me. It’s so easy to use! I no longer have to run to Staples if I need something faxed. I buy credits directly from my phone which is cheaper & it’s so easy to snap a picture of what you want to fax, or fax from your documents. The faxes are converted to high quality pictures & go through quickly.

It’ll save a copy for you & even notify you when your fax has been received on the other end. I’ve tried several & this is the best!

by Mandrake Madness

The interface is easy to use. The faxes are sent quickly and the user receives a confirmation letter and copy of the fax via email. What more can you ask?

Well, there is one thing: I’d like to be able to modify a text file in the provided editor after I save it. 😕 I've learned to use a separate text editor and then copy to the provided text editor — or just send the original as a separate attachment.

I'm sure this glitch will eventually be worked out.