Ernsting's family Status

Last Updated on 2026-05-19 by Ernsting‘s family GmbH & Co. KG

I have a problem with Ernsting's family

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Most reported problems

Not working

73.3%

Connection

20.0%

Account

3.3%

Screen

3.3%

Common Ernsting's family Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Ernsting's family network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Ernsting's family App
1. On android, goto Settings » Ernsting's family » click [Force Stop]

Clear Ernsting's family App Cache and Data:
1. On android, goto Settings » Apps » Ernsting's family » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Ernsting's family.

On android, goto Settings » Apps or Manage Apps tab.
Click Ernsting's family » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Ernsting's family » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ernsting's family

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May 28, 2026, 04:52 PM
a AndroidOS user from Plattling, Germany reported problems with Ernsting's family : Not working
Apr 10, 2026, 11:35 AM
a AndroidOS user from Monheim am Rhein, Germany reported problems with Ernsting's family : Screen
Mar 28, 2026, 08:42 AM
a AndroidOS user from Stuttgart, Germany reported problems with Ernsting's family : Account
Dec 08, 2025, 08:58 AM
a iOS user from Augsburg, Germany reported problems with Ernsting's family : Not working
Nov 14, 2025, 06:43 AM
a AndroidOS user from Espelkamp, Germany reported problems with Ernsting's family : Connection
Oct 29, 2025, 06:56 PM
a AndroidOS user from Hösbach, Germany reported problems with Ernsting's family : Connection
Oct 29, 2025, 03:07 PM
a AndroidOS user from Hanover, Germany reported problems with Ernsting's family : Not working
Oct 29, 2025, 12:40 PM
a AndroidOS user from Krefeld, Germany reported problems with Ernsting's family : Not working
Oct 25, 2025, 02:55 PM
a AndroidOS user from Hanau, Germany reported problems with Ernsting's family : Not working
Oct 25, 2025, 02:55 PM
a AndroidOS user from Hanau, Germany reported problems with Ernsting's family : Not working
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