Contact Private Photo Vault Support

by D_back_17

This app will take up so much of your phone’s storage, it’s insane. I got this app with the intention to back up my pics and vids and perhaps clear up some space in a convenient manner. Ive come to realize, it wouldve been much easier if I had just transferred those files to a computer directly without using this app. Now my pics and vids are stuck on this app because transferring all of them back to my phone not only takes forever, but fails almost every time. This app’s ability to transfer your files to a computer, via wireless or wired, simply does not work. Try it yourself at your own risk. Now i have 2000+ pictures and videos trapped in this app that i cannot get out. I cant transfer them back to my phone without constant complication and this app’s ability to export files to a computer is an absolute joke. I also wasted money subscribing to their cloud vault, which is a joke too. I can’t delete any files without them deleting it on the cloud vault as well, so that was no use regarding making space in my phone either. Also their cloud vault has no url or website, so that basically means the cloud vault ALSO doesnt have any convenient means of exporting files.
DO NOT USE THIS APP. They will literally hold your files hostage. They have convenient means of importing files but absolutely zero ability in exporting them. Just think on that.

by Assfffhj

I’ve been using this app for about a couple years and broke my phone recently I restore my iCloud but the apps didn’t come up so I re downloaded this app and every time I try to log into my account to get all my 5000 photos it keeps saying that it doesn’t exist this is very sad to me i emailed support and have not got a response at all I don’t know if this is a scam or what but I know I want my photos I have personal and last photos of my mother and other family members that have passed on this is unprofessional once again I’ve emailed private vault and their come back with a response on that is they just upgraded their system to where logging in is a possibility I upgraded my phone from the seven to the 12 it literally did not come like the rest of my cloud apps it logged me out and then told me to login in and when I put the email that I’ve used for many years it sent me an email and said that I’m not even in their system which is a lie do not put your photos or things that you would like to keep because if something happened this app has no concern about your well-being download GOOGLE PHOTOS best app you can possibly have

by Musaabo

I use this all the same way everyone else does. Needless to say after an updated about a year ago, all the photos and videos I had disappeared. The photos and videos are still there but they don’t show and causes the app to crash. I reached out to support and they informed me that this was an issue <300 of a million people were experiencing and that an update was coming. After no luck I figured id upgrade to the premium app hoping I can restore the pics. After a year and several phones, the issue still persists. I figured I’d try the WiFi sync which I got to login but once I click the album, the app crashes on my phone and the page won’t load. I tried to export the photos and the same thing. Needless to say the developers have yet to address this issue and are blaming the way the phone is backed up, yet all my other apps seem to be working. If the photos are still there, it seems the app is failing to open them correctly. Hopefully they find a solution or a work around. Avoid the “first of all I’m sorry you’re experiencing this issue” response and resolve the issue or provide me on away to recover my stuff.