DS file app not working? crashes or has problems?

DS file Status

Published by Synology Inc. on 2023-08-29

**You must own a Synology NAS to run this app, and have upgraded to DSM 5.2 to
get the complete set of features** DS file is ideal to manage files stored on
your DiskStation, upload or download between the NAS and the iDevice itself, or
do basic editing tasks.

I have a problem with DS file

Are you having issues? Select the issue you are having below and provide feedback to DS file.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

50.0%

Not working

50.0%

Something else

50.0%

Reported Issues: 1 Comments

By Ian MacNeil 1 year ago

Hi There, I am trying to log into the DS File application on my Samsung android phone. However, the application won't allow me to log in. Rather, it just keeps "spinning" and saying "logging in"......but just keeps spinning. I believe that it should be working fine. Any thoughts? Thanks Ian

Common dislikes about DS file app

- The app does not natively integrate with files for drag and drop, nor does it support splitview or slide over.

- The app seems to be neglected and lacks support for the latest features.

- The app does not allow for opening files for viewing, requiring users to download them first.

- Tech support is unhelpful and provides excuses rather than solutions.

Have a Problem with DS file? Report Issue

Common DS file Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DS file app on iOS and Android devices. Solve all DS file app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DS file iPhone Issues and Solutions

DS file iOS app crashes, not working, errors
DS file iOS app network issues
DS file on iOS has black/white screen

DS file Android App Issues and Solutions

DS file has errors/crashing/not working
DS file server network connectivity issues
DS file has black screen

DS file iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DS file app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DS file app crashes or not working on Iphone (iOS):

Close and restart the DS file app on iPhone
Update DS file app to the Latest Version for iOS
Uninstall and reinstall DS file iPhone app
Update your iPhone to the latest iOS version

Fix DS file on iPhone unable to connect to server/internet connection issues::

To resolve DS file network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DS file black/white screen (blank screen) on iPhone:

Follow the DS file iOS app troubleshooting guide Here →

DS file Android App Issues and Solutions

Fix DS file not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DS file app issues:

Force Stop the DS file App
1. On android, goto "Settings" » click DS file app. » click "Force Stop".

Update DS file to the latest version on PlayStore

Clear DS file App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DS file app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DS file.

Fix DS file unable to contact server/ DS file internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DS file » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DS file » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DS file on android.

Solve DS file black/white screens issue on Android:

Follow the DS file android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synology Inc., developers of DS file.

100% Contact Match

Developer: Synology Inc.

E-Mail: [email protected]

Website: Visit DS file Website

About this app

DS file is ideal to manage files stored on your DiskStation, upload or download between the NAS and the iDevice itself, or do basic editing tasks. Besides file management, DS file is also a useful tool to do anything from browsing pictures, watching videos or checking work documents when you are on the go. **You must own a Synology NAS to run DSfile, and have upgraded to DSM 5. And always securely with HTTPS support.