Contact DS file Support
Published by Synology Inc. on 2023-08-29 About: **You must own a Synology NAS to run this app, and have upgraded to DSM 5.2 to
get the complete set of features**
DS file is ideal to manage files stored on
your DiskStation, upload or download between the NAS and the iDevice itself, or
do basic editing tasks.
How to Contact DS file Customer Service/Support
Listed below are our top recommendations on how to get in contact with DS file. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DS file. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Synology Inc.
100% Contact Match
Developer: Synology Inc.
E-Mail: [email protected]
Website: Visit DS file Website
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Reported Issues: 3 Comments
By Bfc113
Missing core features from 2015
Still does not natively integrate with files for drag and drop, does not support splitview nor slide over. These are core features for any file management app that Apple introduced over 4 years ago. Because of the lack of support for the basics, I’ve actually begun using OneDrive and iCloud Drive for storage because their apps always take advantage of the latest features within a reasonable timeframe. Final update 2020: This app (and most of their apps) seems to be neglected. As such, I sold my NAS and migrated to iCloud Drive. The whole “private cloud” idea is great, love the hardware and OS, but it’s just not usable in 2020 with abandoned mobile apps.
By Stop begging for ratings
Tech support is a complete joke
Don’t bother. You can browse directories and files but you CAN NOT OPEN FILES for viewing. Tech support will first tell you it’s a problem with iOS and then they’ll try to tell you it’s a problem with the files and finally they’ll tell you the only way to view a file is to download it and then open it. Complete crock of bs. If you recently bought your NAS - return it while you have time. It does not get better. Synology's tech support department is a complete joke.
By Caden342
Needs updates
I’d think after a few months. It’s time for an update. 300 videos are none of which are big file videos by any means. Over a whole day for the first time to download them back to my phone for a bit and only 60% of the video library downloaded onto the phone. Here I am 4 attempts later and it’s still taking hours to do just a little over 40 now.
Have a Problem with DS file? Report Issue
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Why should I report an Issue with DS file?
- Pulling issues faced by users like you is a good way to draw attention of DS file to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a DS file customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DS file.
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