Verizon Roadside Assistance Reviews

I got a flat tire and had to wait 65 minutes for help. I couldn’t get the lug nut off and neither could the guy who came to help. He said it needed towed so a tire place could get it off. He called his employer and they would send a tow truck right away I just had to call the service. I called roadside and told them this service could have a tow truck right away and I wanted to use them. The line got disconnected and I called the towing company and apparently roadside cancelled the tow because they wanted to save a couple bucks! I got a text stating roadside was trying to find someone for me but was having a hard time. I called roadside and asked why they turned down the tow truck that was on the way and the guy hung up in me! So I called back and talked to someone else. They said they didn’t know why it was canceled and would try to get them back and he would call me back. This is two hours gone by on the side of the road! I get another text that they found someone else and it would be another hour and a half to two hour before they could get here. So I was forced to call someone to pick me up and leave my car unlocked with the keys in it on the side of the highway at night or I would have had to stay for 4 hours stranded on the side of the road! I pay for this service every month and should be able to say hey I want to use this towing place if they have one available instead of leaving me in the side of the road to save a couple bucks! Horrible!

After going through the prompts and entering my information and selecting my destination for a tow, VerizonRoadsideAssistance said it was 10.2 miles (coverage is for 10, you pay extra). Okay that’s fine, so I clicked on the button to send the request and it says “Technical Difficulties, Please call customer service.”

I did that (after having called before when the prompt told me it would be faster to download VerizonRoadsideAssistance ) and the last answering responded to my stating VerizonRoadsideAssistance directed me to her with, “Everyone keeps telling me that.” Anyway, she runs my information through, finds the exact same location it had me on in VerizonRoadsideAssistance , and she tells me it’s 13.5 miles and a ~$15 charge which was very different from VerizonRoadsideAssistance . Anyway, she got me taken care of and I’m now sitting in my non-running car in below freezing temps with a 1+ hour wait time and having wasted 15-20 minutes with the useless app. Verizon makes it really difficult (impossible) to trust them with anything in any area of their services.

So, I gave this well deserved one star rating, because of the following:

1. When I first had to use the service, I was told to use it by requesting service via application. It acted as if it had scheduled the Jump start service, and after waiting one hour, because VerizonRoadsideAssistance continued to say the driver was completing another job close by. After 30 more minutes pasted I said this is crazy, I stated in the application I had to go to work. I called and to my surprise appointment was never scheduled; because you have to wait 24 hours after getting service added to us it UGH AHHHHH.

2. I requested service for a friend to have his car towed about 10 blocks and was wait wasn’t that long but when the person arrived. He had his wife a child and a new baby in the car and was unable to give my friend a ride with him where his car was being dropped Off. I think the man felt sorry so he offered a ride but the Catch was he had to hold a kid on his lap!!! NO NO THERE IS SO MANY THINGS UNSAFE AND AGAINST THE LAW 😝

3. VerizonRoadsideAssistance is stuck on the detailed page showing the steps!!! Lol

After entering/confirming all of my service-call details, VerizonRoadsideAssistance displays a “request summary” screen, but there is no “submitted” or “done” or “okay” or “send request” button, so the user has no confirmation that the request has been entered and help is on the way — the only options were to go back to a previous screen or to edit the info you entered. And when I called to check, I was told that the request was NOT submitted. The summary screen said it would be 45-90 minutes before service would arrive, so I might’ve waited two hours before calling and finding out that the service-request was never actually submitted. If I need to call in anyway, why bother having an app??

First, it's a big lie when V Road assist says you will "get help 10 min faster" by using VerizonRoadsideAssistance . You won't, it will take you 20 to just wade through VerizonRoadsideAssistance where NOTHING IS intuitive and there are zero instructions. It just keeps going back to home screen.
When I tried to list my vehicle, only 4 Ford products came up, none were mine. Clue: Ford sells more trucks in North America than anyone else. No Ranger listed, no F-150. I gave up on it. I see VerizonRoadsideAssistance has something to do with Allstate insurance. Glad I use State Farm.
If the biggest cell provider cannot get this little app together, it's because they don't care to.
Definitely time for Triple A, maybe time for Straight Talk.
This was just stupid bad. It wasted my time and I resent it.

I called for service at 4 o’clock a tow truck did not arrive until 9 o’clock. When they arrived they were skeptical about the tow. They shared with me what the company was wanting to pay them, it was pennies to the dollar and what was requested by them was not even what I requested. The tow company did the job out of the kindness of there heart because I was waiting for so long.

Every time I use the tow service on this plan it takes for ever for a truck to arrive and now I know why. What they pay them to tow is way less than other companies so the tow company will tow those cars first before yours even if you called in first. It’s a money thing with the towing company and the service provider.

Unhappy

My saw it on “My Verizon” app & decided to enroll since my AAA lapsed, as a temporary thing, because I was with a friend and they ran out of gas. I was excited and more than willing to pay the 4.99/month, but once I saw the $90 fee for EVERY SERVICE on the Roadside app I was appalled. $90 for a lock out? $90 for bringing a gal of gas. $90 for a jump? F THAT! I assumed once I activated the 4.99 monthly on “My Verizon” these features were included, but nope! Their all extra (& EXPENSIVE) charges! I could understand a tow job. But a lock or bringing gas? Seriously?! Felt very duped. Will be taking Roadside off my add-on’s & just have to get my AAA up to date. Shame on Verizon. I pay enough for the service alone & have literally been a customer (& my family) for decades.

I had to get a car towed from my house to the dealership. No big deal. I was advised it would be faster to download VerizonRoadsideAssistance and do it that way, so I did. While I find VerizonRoadsideAssistance to be very inconsistently laid out, I managed to muddle through and get a tow ordered and my car was picked up within the hour. So that part worked. Now my question is, if I ever need any other service, there is no way to initiate a new request ticket. Basically VerizonRoadsideAssistance is locked up on the last screen which says my tow is complete. The button that says to click to let my friends know that I am safe is not necessary because this was not an emergency. And I do not need to cancel the service because my car is already at the dealership. Why is there no way to start from the beginning? Restarting my phone does not clear VerizonRoadsideAssistance . I guess I will just be deleting VerizonRoadsideAssistance and if I have to use it again I will have to re-download it or just use the Verizon phone number instead. Pretty darn stupid in my opinion.

You can submit your request but VerizonRoadsideAssistance will now allow you to track your request or confirm that a request was actually put it if you close VerizonRoadsideAssistance . If you keep VerizonRoadsideAssistance open you can track your service and the information. If you close VerizonRoadsideAssistance you are out of luck. I ended up putting in two requests thinking I did something wrong. I had to call customer service to confirm. I later received notifications that a person was assigned but when I clicked the notification it took me back to the home screen in VerizonRoadsideAssistance ...no additional information was available. VerizonRoadsideAssistance is good for submitting your service request but not great for much else.

1st: Blue Sky Towing after instruction my son to give all of my keys to the driver he decided to only take one key. My mechanic needed ALL keys to be able to determine if it was a worn key or the cylinders in my ignition. Since ALL keys were not taken my car stayed there all day and my mechanic could not do a full analysis. I contacted Blue Sky to have the driver complete the tow transaction & deliver the rest of the keys but was told they were too busy. I am highly upset that the driver did not take all of the keys and chose himself to take only one key. I wanted my mechanic to have everything to make his analysis. Again, very upset.

went outside today and saw my car has a flat. Huge nail...so after my fiancée and I exhausted most of our other options I recalled that we had road side assistance through Verizon. Their app was so easy to use after the 1.5 hours we wasted trying to look up numbers on the internet when our other service was closed and unavailable. The rescuer called me to confirm his arrival and gave me an ETA, which turned out to be accurate. He also called to let me know when he had completed the service, it did not take long at all!
We appreciate the awesome service provided And how seamless the process was.

As soon as I had finished putting in my info and hitting the complete button on VerizonRoadsideAssistance 10 minutes later the tow truck was there. Wow we unfortunately had a little bit of miscommunication in regards to how I wanted my vehicle parked at the destinations we worked it out seamlessly no problems and everything completed without a problem I was impressed best experience I’ve had yet with any tow company The Verizon roadside assistance app is fantastic and I’ll keep it for as long as I have Verizon. Seattle towing did a great job professional they arrived promptly and towed my vehicle to the destination without any injuries to my vehicle or myself and I couldn’t be happier

When I tried to use it before this event ... it locked up on me during the process and wouldn’t reset. I had to delete VerizonRoadsideAssistance . This time I tried twice to use it. The Dodge options are wrong. Dodge truck option doesn’t have a dodge truck to choose from only SUVs. I closed VerizonRoadsideAssistance -redid the choices and it still wouldn’t work. The customer service operator has heard of that issue before. Not efficient to attempt to use an app for speed and it’s simple errors that completely make this useless!
If I could rate it ZERO I WOULD.

I have used this service and app several times in the years that I’ve had it and not had a bad experience yet. Most recently, I and my family were returning from a long car trip and broke down. The rescue team was great! The best thing is that you don’t have to stay with the car. And we were able to secure a Lyft right through the Verizon app. Everything worked perfectly!

VerizonRoadsideAssistance is very easy to use. I easily made an appointment, the gentleman who showed up was very friendly and helpful. It was fun watching my car get towed around the building like it was screaming for help. Don’t worry he cradled my car, told it how beautiful it was for a Nissan .

On a side note .. I noticed that I’m only able to get my car towed 4 times ? Does that mean 4 times a year or month or week? If someone can clarify that cause I don’t want to wait on the phone . If it’s only 4 times a year than that makes me sad )-: I’m not trying to drive over all these nails but what if I’m in a car chase 4 days in a row totally trashing my tires each day then next week I hit a deer !? I know that scenario only applies to Florida customers but What if I need my car towed one more time does a team of Verizon people come out and physically lift my car to the destination since I would be out of times I can be towed? Can I request it still ? Please answer me

Before Triple A processes that annual subscription - cancel it & add this to your cell phone plan, instead! For 1/60th of the price for AAA you get 150% better service with Verizon’s Road Side assistance. I have never waited longer than 45 minutes for a rescuer to arrive, whereas I would still be on the phone with Triple A explaining the reason I needed them, for the third time. VerizonRoadsideAssistance itself is great, also. Easy to use and it keeps you informed each step of the way. I have convinced all of my family and friends to switch over to this from any other. ***NOTE: I have not received compensation for this opinion nor will I ever receive compensation for this or any other positive opinion I may post.

I’ve had Verizon road side assistance on my plan for years now but today used for the first time. Needed a tow and just set pick up location and drop off location. They have repair shops on VerizonRoadsideAssistance or you can select your own place to take it to. So I selected to get tow and set where I was and said tow truck would be there in 80 min but got there in about 40, driver was great and got car loaded up and just had to sign his phone and it was super easy and went extremely smooth. Great app and super easy to you. Definitely recommend having just incase ever need it

Just put my information of my vehicle and the location and they were on their way. (They didn’t have many Chevy options to choose, so I chose another model) It also gives u updates on where the rescuer is lol. Just not min to min updates. I had to keep checking and when he was at the location he called to let me know. But VerizonRoadsideAssistance did not show he was at the vehicle. I’m still satisfied with the service! Thank u.

The Road Side app thru Verizon was so very easy to use. I didn’t have to wait online for someone to talk to. Each step was easy to choose pertaining to type of car, reason for assistance and location. I could see on a map where the rescuer was in proximity to our car. The estimated time of arrival of the rescuer was displayed, however he was 3 hours past that time. I’m not sure if it would have been faster on a weekday during the day because this was a Sunday afternoon. We were grateful to have someone that could come and change the flat tire no matter how long it took. Our rescuer, Joe, was thru H.E.L.P. Services and was very professional and courteous.

Everything went perfect guy showed up on time like VerizonRoadsideAssistance said and was very friendly and efficient thank you Verizon and towing company I had enough gas to go get my groceries before the store closed and came home. I will always trust Verizon to have my back especially during this coronavirus crisis the world is facing. Thank you so much again for everyone’s help really put a smile on my face because I thought I would have to walk 5 miles to go get my groceries and forgot that I had insurance thru Verizon to help me with my car needs. God bless Verizon for offering those special features and it’s only $3 a month you can’t beat that

I requested a tow around 2pm and they never arrived. When I called customer service, they said the tow company never received the order. Waited another 90 minutes and called back and was told the same thing, that the company never received the order. The third time the driver arrived and said he couldn’t tow the car becuz it was parallel parked. And now they have sent out a 4th order to tow the car. I have literally been waiting for almost 7 hours and the next tow truck company isn’t expected to arrive for another hour and 20 minutes. Terrible app and terrible service by Verizon roadside assistance.

First the customer service is unprofessional as ever and rude!!! Then they curse at you and hang up! Charge you extra money for nothing and don’t use the maps on their own app! Half the time VerizonRoadsideAssistance doesn’t work and gives outrageous wait times!! Poor excuse of humans i rather pay my car insurance company instead of Verizon! Definitely dissatisfied, deleting and unsubscribing!! It’s 6 am i got off work at 3 am and I’m just now receiving service after being hung up on several times overpaid $40 and cursed out! What a joke!

I used VerizonRoadsideAssistance to order a tow. I was keeping up with theProgress using the follow your request Button. It did not update in a timely manner, don’t know if it was VerizonRoadsideAssistance or the towing company not completing their status. The towing company arrived prior
To estimated time, which was good but unexpected. The tow went well and VerizonRoadsideAssistance caught up once the tow was finished, but it didn’t allow me to request a ride once the tow was complete.

The man that came to change the tire was very courteous and professional. He required my help to lower the tire which was a rather simple operation. The jack handle hit the side of my truck without any visible damage. He found a lug nut that was damaged and didn’t try to put it on, I appreciated that.

My only complaint is the excessive amount of time it took for him to get to my house, over 1 hour.

Verizon roadside assistant is well worth the monthly fee

VerizonRoadsideAssistance was once a clunky mess riddled with bugs, but since they have renovated VerizonRoadsideAssistance (from the bottom up, it seems) the quality and user-friendliness is off the charts!

I use VerizonRoadsideAssistance once a month at most, but when I need it I NEED it. Stability and speed are essential in any roadside service, and VerizonRoadsideAssistance delivers those with a clean user interface with a built-in map that will locate you even when you don’t know the address.

I once dreaded using the Verizon Roadside Assistance app, but now I have no issues whatsoever and actually prefer to use the online ticket submission within VerizonRoadsideAssistance instead of finding the phone number in my stack of papers.

TLDR:
App was bad, now it’s awesome. Thank you!

VerizonRoadsideAssistance is so much better than AAA. I called AAA and was given an ETA of two hours, they told me I had to wait with the car. The car doesn’t turn on, it’s 100 degrees outside and I’m expected to wait there??? I used VerizonRoadsideAssistance and didn’t have to wait with the car, the car was picked up within less than a half hour of making the claim. Absolutely insane, I wish I knew about this feature sooner.

I never leave app reviews but this was a great experience during a super sucky time. I remembered I had VRA and found VerizonRoadsideAssistance on google. Downloaded, entered my info, and got assistance! Super easy!! As a crappy millennial who never wants to talk about my issues, it was great handling everything through VerizonRoadsideAssistance .

I was not expecting a positive experience, but this actually worked perfectly exactly the way it was supposed to. We needed a tow and the first tow company couldn’t come out to us and called me and then VerizonRoadsideAssistance immediately assigned a new company who arrived in half the quoted time. I love when things work!

I waited 6 hours for a tire change on the side of the interstate in the dark @7pm (daylight savings) 30min from Asheville, NC. The closest provider was 88min away but didn't show up until after midnight. *Vz needs more providers.* Also, app could not find my location. Then the service tracking function was cancelled when they tried to find a new provider. Giving 2 stars bc the customer service reps were very helpful after jumping thru endless hoops to reach them & my tire was eventually changed.

This service has TERRIBLE customer service but I suspect they all do as they outsource their call centers to ppl who pretend to have American names but can’t understand or read English. They do not keep searching for someone closer. They do not show how far out the “rescuer” (so dumb) is and are connected to them in zero ways. They go by the original two hours ago approximate time when giving updates and are thereby lying. I should be able to see where the service person is on the map these days. Come on Verizon, get it together!!!

15 Customer Reviews Sort By This is a serious joke and the biggest lying company ever. Between Allstate who is now servicing Verizon Roadside assistance an Verizon Roadside assistance I have never dealt with such crooked deceptive people. I contacted Verizon Roadside at 3:02 for assistance, I got a reply that someone would be back with a service provider within 15 minutes. About 20 minutes later I got a call from Roadside assistance and the guy tells me that theyre trying to find a provider he was just now given the ticket. He will call me as soon as sun can be worked out. Another half hour goes by he calls me back and tells me hey guess what we were able to find a provider who will be there in three hours. I told him thats not acceptable and Im stuck in a parking lot. He says let me get back with you about 15 minutes later he calls me and says oh we found a provider he will be there between 410 and 4:40 PM. They send me a link link where I can track the tow truck driver. At 4:50 PM 10 minutes after the time, the tow truck is still not here and on the tracking notice it says he should be here any minute. I called a tow service at 5 oclock, and they tell me were just now getting our drivers ready to go out. I asked why I was told someone would be here between 410 and 440 call me he told me we never said that to anybody. It is now 5:50 PM and I am still waiting on . So after no tow truck at 6 , I call the tow service , Who now tells me that they received a police call so they had to go help with that, and when someone got back they would come to me. They said I could go ahead and put the keys with the vehicle and leave and they would notify me when it was picked up. At 7:47 my vehicle was finally picked up. So almost 5 hours after I put in my call, and after me waiting personally over four hours with the vehicle, it was finally taken to the shop. Nobody ever called me from the roadside assistance or the tow shop to tell me about extra delays. I had to do all the calling. And the tracking information that is a joke because the estimated time to arrive is 4:40 PM and if you hit the tracking button even at 5:30 PM it said the truck was one minute away. So they’re tracking information it’s just lies also. Anybody wants screenshots to verify my information I have it all. Run away from Verizon Roadside and Allstate Roadside. All they do is collect money for a service they can’t provide , unless of course waiting over 5 hours works for you