Order a Freaky Fast! Freaky Fresh!® sandwich with the Jimmy John’s® app.
Order for contactless delivery, or pay ahead and pick up from your local store.
Are you having issues? Select the issue you are having below and provide feedback to Jimmy John’s Sandwiches.
By Penny Potter 10 months ago
Can't check out
By Sally Ryland 11 months ago
It won’t take any of my credit cards. I tried 3. I’ve used them all today at other places too and at JJ 2 days ago. It won’t take Apple Pay either.
By Shane Hunsaker 11 months ago
This is the worst app I have ever used. I have been trying to place an order for over a week (3 different times). And it won’t work. I even called the store and received no help. So frustrating. Too many areas don’t work to just mention one.
By Adam 1 year ago
App won’t let me login.
By Sierra 1 year ago
App keeps saying “oops! Something went wrong” when trying to log in.
By Rachael 1 year ago
Not letting me login
By Shaan 1 year ago
App won’t let me log in. Every time it says oops something went wrong please try again.
By Jeff Gadd 1 year ago
No button appears to put my item ordered in a cart or no way to complete the order for pickup. No one at the local store can show me how the order process is completed, either. It's aggravating as I want to earn rewards. Why isn't this being addressed ??
By Steve 1 year ago
For the past two days the app can't connect. It hangs at a message saying 'It's taking a bit longer than usual for us to connect.'
By Alicia 1 year ago
Every time I click the customize my order option, I get a message that says oops please review all options and complete and am unable to complete the order.
By Jordan 1 year ago
BOTH the app and the website give me a "Oops! Please review all options and complete." error whenever I try to customize a Giant #11 sandwich by removing both the lettuce and the tomato. If I make it a normal sized sandwich, it seems to be okay...but for some reason the giant size gets broken. EXTREMELY aggravating, and I won't be ordering from JJ until this gets fixed.
By Bella B 1 year ago
The app fucking sucks. I have “rewards” but everytime I go to pull them up, an error message occurs and tells me they had trouble pulling up available rewards. Been like this for a month or two. So fucking done.
By Jacob Cooper 1 year ago
App wont let me check out, tells me to check payment. I tried adding 3 different cards and using cash option but nothing will let me check out and place the order.
By Katie 1 year ago
When I try to use the app to get rewards in store, nothing happens. I have my current phone number attached to the app and, when I plug my phone number in at the store, I'm denied. It's the same phone number. If I can't use the app to save up rewards, it's useless to me. Either fix the app or don't offer rewards you so plainly don't want to give. Simple.
By Jodi Smith 1 year ago
The app and online will not let me order for over 4 weeks now. When I get to the point to save order it tells me to make a sandwich selection even though I have a sandwich selected. I have uninstalled and reinstalled the app signed out and back in no luck - I guess I am done with Jimmy John’s. This has been going on for over a month
By chip 1 year ago
I have tried ordering online. I did not use the app. I have tried several times ordering online. I cannot place an order. It says my preferred location is temporarily closed, or is not available to take orders online. I have ordered from there in the past successfully. You are losing my business.
By john hults 1 year ago
this app has not worked since i downloaded it
By John Napoli 1 year ago
App menu does not show all the sandwich options.
By Kasey Havermale 1 year ago
App keeps telling me "please make a selection for "sandwhich choice"" anytime I try to add a sandwhich to my cart.
By Pete Goode 1 year ago
App not working. Getting login error “oops. Something went wrong.” Not a helpful message. Next time I order and this happens, I delete the app.
- Doesn't notify when order has arrived
- Coupon not working properly
- Website is poor
- Have to reset password
- Main menu or menu instead of start over
- Order history deleted
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Complete guide to troubleshoot Jimmy John’s Sandwiches app on iOS and Android devices. Solve all Jimmy John’s Sandwiches app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jimmy John's Sandwiches, developers of Jimmy John’s Sandwiches.
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Developer: Jimmy John's Sandwiches
E-Mail: [email protected]
Plus, track your order and receive notifications when it’s out for delivery or ready for pick up. Order a Freaky Fast! Freaky Fresh! ® sandwich with the Jimmy John’s® app. Sign in, find a location near you, place an order and enjoy the Sandwich of Sandwiches! Order for contactless delivery, or pay ahead and pick up from your local store. Freaky Fast Rewards® members can earn and redeem exclusive rewards at participating locations. Terms and conditions apply.