Jimmy John’s Sandwiches Status
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10 Problems reported in the last 24 hours
Summary of Jimmy John’s Sandwiches Problems 🔥
- Doesn't notify when order has arrived
- Coupon not working properly
- Website is poor
- Have to reset password
- Main menu or menu instead of start over
- Order history deleted
📋 20 Reported Issues:
Can't check out
It won’t take any of my credit cards. I tried 3. I’ve used them all today at other places too and at JJ 2 days ago. It won’t take Apple Pay either.
This is the worst app I have ever used. I have been trying to place an order for over a week (3 different times). And it won’t work. I even called the store and received no help. So frustrating. Too many areas don’t work to just mention one.
App won’t let me login.
App keeps saying “oops! Something went wrong” when trying to log in.
Not letting me login
App won’t let me log in. Every time it says oops something went wrong please try again.
No button appears to put my item ordered in a cart or no way to complete the order for pickup. No one at the local store can show me how the order process is completed, either. It's aggravating as I want to earn rewards. Why isn't this being addressed ??
For the past two days the app can't connect. It hangs at a message saying 'It's taking a bit longer than usual for us to connect.'
Every time I click the customize my order option, I get a message that says oops please review all options and complete and am unable to complete the order.
BOTH the app and the website give me a "Oops! Please review all options and complete." error whenever I try to customize a Giant #11 sandwich by removing both the lettuce and the tomato. If I make it a normal sized sandwich, it seems to be okay...but for some reason the giant size gets broken. EXTREMELY aggravating, and I won't be ordering from JJ until this gets fixed.
The app fucking sucks. I have “rewards” but everytime I go to pull them up, an error message occurs and tells me they had trouble pulling up available rewards. Been like this for a month or two. So fucking done.
App wont let me check out, tells me to check payment. I tried adding 3 different cards and using cash option but nothing will let me check out and place the order.
When I try to use the app to get rewards in store, nothing happens. I have my current phone number attached to the app and, when I plug my phone number in at the store, I'm denied. It's the same phone number. If I can't use the app to save up rewards, it's useless to me. Either fix the app or don't offer rewards you so plainly don't want to give. Simple.
The app and online will not let me order for over 4 weeks now. When I get to the point to save order it tells me to make a sandwich selection even though I have a sandwich selected. I have uninstalled and reinstalled the app signed out and back in no luck - I guess I am done with Jimmy John’s. This has been going on for over a month
I have tried ordering online. I did not use the app. I have tried several times ordering online. I cannot place an order. It says my preferred location is temporarily closed, or is not available to take orders online. I have ordered from there in the past successfully. You are losing my business.
this app has not worked since i downloaded it
App menu does not show all the sandwich options.
App keeps telling me "please make a selection for "sandwhich choice"" anytime I try to add a sandwhich to my cart.
App not working. Getting login error “oops. Something went wrong.” Not a helpful message. Next time I order and this happens, I delete the app.
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Common Jimmy John’s Sandwiches Problems & Solutions. Troubleshooting Guide
Contact Support
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Jimmy John's Sandwiches Website
Privacy Policy: https://www.jimmyjohns.com/privacy-policy/
Developer: Jimmy John's Sandwiches
‼️ Outages Happening Right Now
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Mar 13, 2026, 11:57 PMa Windows user from Parker, United States reported problems with Jimmy John’s Sandwiches : Not working
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Feb 09, 2026, 04:19 PM
a Windows user from Ashburn, United States reported problems with Jimmy John’s Sandwiches : Not working
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Feb 05, 2026, 12:11 AM
a AndroidOS user from Parker, United States reported problems with Jimmy John’s Sandwiches : Not working
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Jan 18, 2026, 04:44 PM
a iOS user from Chicago, United States reported problems with Jimmy John’s Sandwiches : Not working
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Jan 06, 2026, 02:38 AM
a AndroidOS user from Winston-Salem, United States reported problems with Jimmy John’s Sandwiches : Not working
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Nov 15, 2025, 12:42 AM
a Windows user from Platteville, United States reported problems with Jimmy John’s Sandwiches : Not working
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Oct 18, 2025, 06:33 PM
a iOS user from Arvada, United States reported problems with Jimmy John’s Sandwiches : Not working
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Sep 09, 2025, 07:54 PM
a Mac user from Naperville, United States reported problems with Jimmy John’s Sandwiches : Not working
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Sep 09, 2025, 07:53 PM
a Mac user from Naperville, United States reported problems with Jimmy John’s Sandwiches : Crashes
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Jul 17, 2025, 05:47 PM
a AndroidOS user from Wenatchee, United States reported problems with Jimmy John’s Sandwiches : Crashes
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