Contact GasBuddy Support

GasBuddy has to be one of the most frustrating companies I’ve done business with. Easily 50% of the time that I fill up my car, I get a discount for less than I’m supposed to. I check and double check the math to make certain that I did the math correctly and used the correct figures and and it’s wrong all the time. The receipts fail to give you the exact amount of the cost/gallon you were charged for each transaction. It will tell you how much you saved but not how much you were charged/gallon. Also, you cannot see how many gallons are left for the month of the 40 gallons/month you get a month at the $0.20/gallon discount, so sometimes you do not get the discount amount you were expecting because you allegedly already used all of your 40 gallons at $0.20 off/month. GasBuddy says on its Customer Service outgoing message that your monthly 40 gallon balance is clearly shown on the receipts, however I have checked both the paper receipt from the gas station, as well as the receipt emailed to me from GasBuddy itself, and neither receipt shows the balance. I checked all over the app too. The app does not show you your monthly 40 gallon @ $0.20 off/gallon balance anywhere. I suppose you just have to guess how many gallons you used each month so far to even predict if you will get a $0.20 discount or not. GasBuddy is a constant frustration in these (avoidable) respects.

Simply stated, this company is a scam. I made my first online purchase at Walmart, after clicking on the “deal” link that’s in the app. Presumably, the idea is that as long as you use the link and complete your purchase online, they will give you 4% “gas back” on your purchase that can be redeemed at the pump. I spent over $500 on tires, and submitted my proof as requested (email confirmation for purchase being the same as on file with gas buddy acct, order number, etc). Took 3 days for a response and it was quick and rude when I received it. “Thanks for the email” followed by telling me pickup orders aren’t eligible for gas back, as well as saying I should check the fine print (which I carefully read the disclosures before I completed my purchases and nowhere does it say your choice of delivery or pickup affects anything). I work in banking so disclosures are everything to me because I see people all the time have their expectations not met because they never read the disclosures they agreed to. If I had paid for the premium membership, I’d be even more annoyed because it was something I paid for to be treated as such, like we are bothering them for asking to hold up their end of what they are promising. But since it is free, I will be simply removing my bank account from the gas buddy card and going back to using my fuel rewards card at Shell stations like I used to. Not worth the hassle. At all.

The app itself is designed very well. The user interface is attractive, it’s very easy to use, and it gives you filters to select what kind of gas you want and the map works seemlessly. Honestly the app would be above and beyond 5 stars if there was any accountability or way to report abusers of the app. For weeks now two people in my area have been consistently reporting the wrong diesel prices by 40-50 cents at a number of stations. One of them doesn’t even sell diesel and people are reporting diesel prices. There’s no way to report them, there’s no way to contact customer service listed anywhere in the app, and it just makes the whole entire app useless if you can’t trust people. This app was designed for people to help each other find gas prices by crowdsourcing the information and basically using an honors system in the hopes someone else would come behind and also verify the same price. If people are being dishonest or just ignorant and misreporting the price for the corresponding fuel type, then there either needs to be a way to flag it, or flag them for not knowing how to use the app properly. Either way, the app is great but the fact that the app doesn’t hold anyone accountable for false reporting makes it useless if people aren’t using it correctly.