Contact MapQuest GPS Navigation Maps Support

by Chief Turtle 5

I live in a small town. There is one Street with the right direction on and our Street with the wrong direction on it. When you travel north on a road, and it is call North Street ( any name will do.) And when you get to the next town , you will be on the south side of town but our Street is call north , than when you continue to drive north you come to the north side of town but it is call south. I have reported this problem but I was told it can take six months to fix the problem. I am so glad that my mail and packages still gets delivered to my house , because I still use South on my address. But I have had some business, say that I gave them the wrong address. I have to say where is the sun , what time is it, so which way is north, also do you have a compass on your phone. But do you know that people think map quest can not be wrong. So it takes time to get the business to think about it. But we have had to get things delivered a couple of days later because of this. And if people try to find our house at night, I have to give them land marks to look for. Then they can see that this places are also in the wrong place on map quest. This has been these way for years now.

by Maribravo2

Years ago, my friend recommended mapquest since I hated google. I never really paid attention but I always had to search for the exact name or address in order for the app to show me the address or else I would get some random results in other states. No issue. I kept doing it. I recently went back to using google maps again, and I alternate between them. Mapquest mainly for residential addresses. I started getting used to google and how easy is for me to find the location even with variation of name. I recently submitted a help request ticket with mapquest. Someone by the name of Francisco scolded me on how I should enter the name correctly. That was the whole point of my ticket, having to enter It exactly as it is in order for the app to find it. What if you have an elderly or someone with any type of disability that it’s unable to write or hear the EXACT ADDRESS OF NAME OF BUSINESS? I rather stick with google maps after this. People make mistakes or can’t write done the names exactly as they are. I was expecting the app to be more like google maps but I guess not.

by Bergmansam

The good part was that while traveling there were several accidents that google maps told us would cause significant delays, but couldn’t/didn’t give us any alternative routes. Neither did Apple maps. Mapquest gave us the alternative and even alternatives to that route when it started getting backed up. Neither G nor A gave additional alternatives even once knowing we were on a different road.

The bad part is that the available map size was notably smaller than the others, jumped around more, took longer to get the info, and often the names of roads on the map were too small to read easily, and when the map was expanded the street name often disappeared rather than getting larger and more readable.

I find it easier to follow a map, especially if I’m navigating for another driver, rather than following verbal directions that assume you can estimate distances at 50-60 mph. All 3 of the map apps seem to want to jump to that too easily. I don’t know which did it the most, but I did find that with MQ it was difficult to get back to the map without deleting and then putting the destination back in and then at times it wouldn’t/couldn’t connect easily despite having service.