JTV Go Reviews

I absolutely LOVE shopping JTV, but JTVGo leaves much to be desired. It doesn’t transition smoothly, it’s not easy to go back to a previous page once you move forward, and viewing past orders is a NIGHTMARE, especially if you have items with jewelsafe. Yesterday, after I logged in to try and view my lists, I had to go back about 20 times just to get to the screen where the navigation buttons are at the bottom because the bar doesn’t float. The buttons are present when you first open JTVGo , but once you click on anything (sign in, lists, bag, etc), those navigation buttons go away and you can only get back to them by using the back arrow OVER and OVER and OVER and OVER. I’m convinced no JTV employees use their own app because there’s no way y’all can know this is so low grade Windows 95, and still do nothing.

I spent over an hour browsing and adding items to my cart. The shopping was so frustrating. The back button didn't work, JTVGo was slow, if I looked at an item and hit the back button, it took me to the top of the page instead of where I left off browsing. The problems went on and on. I finally went to check out, had $250 in my cart. One of the items said it had a 25% discount to be applied in the card, but it wasn't applied. I clicked on the payment plan to read what it said, hit the back button, and it took me to some strange page I’d never been on. I got fed up and just signed out without buying anything. Terrible app.

I bought an all around diamond looking necklace. Did not like how it laid on my neck as it turned and it looked weird. You could not see the diamonds where it kinked. I made the mistake of not trying it on until my daughter’s wedding. When I discovered it was not going to lay correctly, I sent it back with the tags still attached. The tags had never been removed, and the necklace was never worn. When I returned it, I was docked a late and restocking fee. The full purchase price was not credited to my account. It’s been years since I started making purchases again; I was sooooo angry. So beware if you return something late!

I can’t ever shop JTV because JTVGo DOESN'T WORK!!! IT CRASHES !!!! EVERYTIME!!
I log in start to shop and it goes back to my home screen EVER SINGLE TIME! I can’t even get the number to call JTV TO ORDER ANYTHING. IT CRASHES!!
This is suppose to be a convenience for the consumers but it is a pain to shop JTV. I have seen tons of stuff I want to purchase but just never can. One thing I bought and couldn’t ever check on the delivery. I paid for expedited shipping , three day, and it took 2 WEEKS...does it really take that long to pull an item wrap it up and ship it out??? And it was in stock... don’t get that at all . Get it in 3 days to me means 3 days so it’s a waist of money to pay for that supposedly convenience!
Fix your APP JTV so your viewers can have a
pleasant shopping experience. For now I will go
To the others.

I have been shopping at jtv for 11 + years. Adore watching the hosts describe the jewelry. Have learned so much and managed to put together an awesome collection of very fine jewelry pieces. The customer service reps have always been kind and accommodating. Their return policy is invaluable when buying sight unseen. Love their website and the accuracy of their computer system. They never make a mistake. Overall, I have had consistent good luck with the products, the shipping, the returns, the education, the entertainment, and the human interaction with the service reps. It’s my happy place when the world gets crazy and I need comfort.

Ugh I can’t express how much I absolutely LOVE JTVGo.. i’m obsessed. all of my jewelry looks amazing, i’ve never bought anything that I didn’t like. i’ve had my rings for YEARS and they’ve never tarnished, they don’t cause any irritation and I think I spent around $60-$100 on each ring. The quality is amazing and for such a reasonable price. I will never buy jewelry from anywhere else.

Ever since the last update JTVGo crashes constantly and simply won’t work I can’t even log in 😮unfortunately this takes away the convenience of being able to purchase anything from JTVGo at anytime 😬

I've shopped with JTV for many years. No reason to go anywhere else. Their excellent customer service & great quality, value and selection keeps me coming back. My two daughters and four granddaughters have grown quite fond of JTV as well after "Grammy" gifted them many beautiful pieces over the years. LOVE MY GIRLS!

I recently bought a sterling silver chain and bracelet. I am man I was looking for something that was reasonably priced and got it during a flash sale. I really like it. I think the product is really good and I’ve enjoyed wearing it. I received it very fast and I liked how the product was wrapped and came with two cloth bags that I could store them in

I have ordered many pieces from JTV and I love everything. I also bought the medium Wolf jewelry box and soon realized that I need the larger box (on my wish list) I have introduced my cousin to JTV and we have placed orders together. The quality on the pieces we’ve ordered is awesome!! We love the fact that many items are within our budget. I would recommend JTV to anyone who loves jewelry!!

Personality personified makes the show breath excitement. It is a constant learning format. I
Thought all diamonds are clear, all topaz are light blue, pearls are white and garnets are brownish red: JTV taught me more. I have gem stones I never knew existed. I fell in love with weird named gems like chrome diopside. I enjoy the hosts and their unique style. It is more than the selling of jewelry. It is living the dream you can afford your dreams.

I love JTV for their great selections. Especially
Bella Luce jewelry! Wow, the sparkle!
JTV makes it easy to order with quick pay or my favorite, flex pay. It’s the Only Way I can buy something real nice at a good price. And JTV makes it easy to return. I’ve only have had to return 1 piece of jewelry. And I Love how fast
I receive my orders. Amazing. N Customer Service is patient n friendly. I Highly
Recommend JTV for Beautiful Jewelry. It’s Fun!

My app, that is on my iPad, has been fine until about 2 weeks ago. I deleted JTVGo . I shut down my tablet over night, tried to install it again, same thing. When I install it, the icon is there, but when I tap to open, it just shows the blue screen that says JTV and closes. Customer service tried to help, but no luck. Very frustrated. I did get rid of all my cookies, etc also

I’v been ordering my jewelry from JTV over 25 plus years now. They stand by their Jewel safe protection plans, have terrific customer service. The Belle Luce is a fabulous product for traveling or going out to places you might not want to risk wearing genuine. You cannot tell the difference as Charles Wilson cuts stones and manufactures identical to genuine. Great gifts for friends & family. They stand by return & exchange policies. Over all great team to do business with. I trust JTV as my personal jewelers. Prices are terrific and love stretch pay. Accessories rock! They don’t disappoint. Thanking of becoming an ambassador.

So I randomly came across JTV while watching tv and I must say I am absolutely and completely sold and in love with my pieces. I saw a live broadcast and immediately went to their site and bought 3 of the pieces I saw and when a I say they came in within 2-3 days I was impressed but when I saw they had an app!!! ❤️I knew I am never shopping anywhere else for my jewelry again! Thank you a million times JTV !!!

I love my JTV APP! Quite simply, I phoned JTV and asked the operator to please put me on a WAITING LIST for a bracelet I liked in size 7. She said they did not have a waiting list for this bracelet, and only had size 8 available. I reluctantly gave up.
Next day at my girlfriends house, while scrolling thru bracelets on my JTV APP, I suddenly saw my favorite bracelet and big red letters that said “…Add to WAIT LIST for this item…” So I did!! I was euphoric! Told my girlfriend! She and I were both thrilled! Is this GREAT OR WHAT?

Have to agree with the other reviewer. App is full of bugs. Keeps closing out. Don’t even try to click on your profile where your order status and things are, it shows the spinning circle for a moment then immediately closes. Does it EVERYTIME! Tried deleting and reinstalling JTVGo , but JTVGo Store freezes halfway through the download and doesn’t finish. So, guess I’m done with JTVGo. Gave one star as u can watch the live show.

I used to enjoy using previous versions of the JTV app until its more recent changes. The latest makeover refuses to recognize my password and forces me to call in my order instead, and browsing for a specific type of item results in being taken back to the current on-air item if I hit the back button while looking closely at an item on a search results page. Use a web browser on your phone instead of JTVGo to shop. Big flop for JTV!

I put an item in my cart and it kept kicking it out. Then it would not let me put in my email or password and why do I have to do that every time when I’m a registered customer? When I finally got through it did not put in the flash sale price so I had to call customer service and get them to correct it. Gabby the representative was the only good thing about the whole process. Why have an app that frustrates your customers. It was fine before the update.

This latest rendition of the JTV app seems to have been created to get customers angry and frustrated! JTVGo constantly shuts down, so to actually order an item you have to be extremely patient and willing to try, try and try again. Please do something!