Contact JTV Go Support
Company Name: Jewelry Television
About: With the JTV Go app, you can watch JTV live with our hosts, shop the items
currently on air and previously shown. Shop the day's best savings on over
30,000 items, including 1000s you'll only see in our app and on JTV.
JTV Go Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Jewelry Television
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit JTV Go Website
Privacy Policy: https://www.jtv.com/help/privacy-policy
Developer: Jewelry Television
Can I trust JTV Go app?
Protect your data and wallet. We investigate the developer's website (Jtv.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Ugh
by MissMerricka
I absolutely LOVE shopping JTV, but this app leaves much to be desired. It doesn’t transition smoothly, it’s not easy to go back to a previous page once you move forward, and viewing past orders is a NIGHTMARE, especially if you have items with jewelsafe. Yesterday, after I logged in to try and view my lists, I had to go back about 20 times just to get to the screen where the navigation buttons are at the bottom because the bar doesn’t float. The buttons are present when you first open the app, but once you click on anything (sign in, lists, bag, etc), those navigation buttons go away and you can only get back to them by using the back arrow OVER and OVER and OVER and OVER. I’m convinced no JTV employees use their own app because there’s no way y’all can know this is so low grade Windows 95, and still do nothing.
This app has major problems
by Jllew333
I spent over an hour browsing and adding items to my cart. The shopping was so frustrating. The back button didn't work, the app was slow, if I looked at an item and hit the back button, it took me to the top of the page instead of where I left off browsing. The problems went on and on. I finally went to check out, had $250 in my cart. One of the items said it had a 25% discount to be applied in the card, but it wasn't applied. I clicked on the payment plan to read what it said, hit the back button, and it took me to some strange page I’d never been on. I got fed up and just signed out without buying anything. Terrible app.
Rated a 3, But Could Be a 5 Star
by Itwaslove
I bought an all around diamond looking necklace. Did not like how it laid on my neck as it turned and it looked weird. You could not see the diamonds where it kinked. I made the mistake of not trying it on until my daughter’s wedding. When I discovered it was not going to lay correctly, I sent it back with the tags still attached. The tags had never been removed, and the necklace was never worn. When I returned it, I was docked a late and restocking fee. The full purchase price was not credited to my account. It’s been years since I started making purchases again; I was sooooo angry. So beware if you return something late!
Have a Problem with JTV Go? Report Issue
Why should I report an Issue with JTV Go?
- Pulling issues faced by users like you is a good way to draw attention of JTV Go to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a JTV Go customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using JTV Go.
