Benefits app not working? crashes or has problems?

Benefits Status
I have a problem with Benefits

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1 User reports:
App has problems
 User reports 1

⚠️ Most reported problems ⚠️
Not working
50.0%

Something else
50.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Benefits Problems 🔥

- Default end date of service and service recipient could be improved

- App can be frustrating to use, with issues such as data not being saved and having to re-login

- Does not coordinate with insurance, causing issues with reimbursement

- Customer service can be unhelpful and slow to resolve issues

- Denies legitimate medical payments and can be difficult to dispute or resolve reimbursement issues

📋 1 Reported Issues:

J
Jeffrey A Shanely 2023-10-12

2 to 3 weeks ago the Benefits by WEX app on my android phone (Pixel 4a) stopped working. It briefly flashes a light blue / gray splash screen with the WEX logo on it then closes. I've uninstalled and then reinstalled the app but it continues to do the same thing. Are there settings on an Android phone that I can look at that might be preventing the WEX app from starting up? Version 15.0 is the level of app I am presently trying to install from the Google Play Store.

Showing 1-1 of 1 reported issues:

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Common Benefits Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Benefits iPhone Issues and Solutions

  2. Benefits Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: customerservice@wexhealth.com

Website: 🌍 Visit Benefits Website

Developer: WEX Mobile




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