Benefits app not working? crashes or has problems?

Benefits Status

Last Updated on 2024-11-03 by Discovery Benefits, Inc.

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Benefits Problems 😠👌🔥

- Default end date of service and service recipient could be improved

- App can be frustrating to use, with issues such as data not being saved and having to re-login

- Does not coordinate with insurance, causing issues with reimbursement

- Customer service can be unhelpful and slow to resolve issues

- Denies legitimate medical payments and can be difficult to dispute or resolve reimbursement issues

1 Reported Issues: 😵🆘🛟🚨📢

Jeffrey A Shanely

2023-10-12

2 to 3 weeks ago the Benefits by WEX app on my android phone (Pixel 4a) stopped working. It briefly flashes a light blue / gray splash screen with the WEX logo on it then closes. I've uninstalled and then reinstalled the app but it continues to do the same thing. Are there settings on an Android phone that I can look at that might be preventing the WEX app from starting up? Version 15.0 is the level of app I am presently trying to install from the Google Play Store.

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Common Benefits Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Benefits app on iOS and Android devices. Solve all Benefits app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Benefits iPhone Issues and Solutions

Benefits iOS app crashes, not working, errors
Benefits iOS app network issues
Benefits on iOS has black/white screen

Benefits Android App Issues and Solutions

Benefits has errors/crashing/not working
Benefits server network connectivity issues
Benefits has black screen

Benefits iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Benefits app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Benefits app crashes or not working on Iphone (iOS):

Close and restart the Benefits app on iPhone
Update Benefits app to the Latest Version for iOS
Uninstall and reinstall Benefits iPhone app
Update your iPhone to the latest iOS version

Fix Benefits on iPhone unable to connect to server/internet connection issues::

To resolve Benefits network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Benefits black/white screen (blank screen) on iPhone:

Follow the Benefits iOS app troubleshooting guide Here →

Benefits Android App Issues and Solutions

Fix Benefits not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Benefits app issues:

Force Stop the Benefits App
1. On android, goto "Settings" » click Benefits app. » click "Force Stop".

Update Benefits to the latest version on PlayStore

Clear Benefits App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Benefits app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Benefits.

Fix Benefits unable to contact server/ Benefits internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Benefits » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Benefits » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Benefits on android.

Solve Benefits black/white screens issue on Android:

Follow the Benefits android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Discovery Benefits, Inc., developers of Benefits.