The Your Texas Benefits app is for people in Texas who have applied for or
get:
• SNAP food benefits
• Health-care benefits (Medicaid and CHIP)
•
TANF cash help
Manage and view your cases anytime you want – right from your
phone. Use the app to take a photo and send us files we need, like a copy of
your paycheck.
Are you having issues? Select the issue you are having below and provide feedback to Your Texas Benefits.
By Jason Rayce Douglas 1 month ago
I was getting the traditional error that same as everyone else, "There is a system error. Please try again later. If you have questions about this error, call 2-1-1 Monday through Friday, 8 a.m to 6 p.m (Central Time), and reference %%errorid%% " Try using the mobile app. It worked for me. Just do a search for my texas benefits in the Google play store. Download it, and put in all your stuff, and then attempt to upload your docs. Just note, that it only let me put in jpgs/screenshots of my docs. PDFs still don't work.
By Keitha Yvette Berthia 1 month ago
Same as everyone else. system error
By Andrew Martin 3 months ago
I have been trying to upload the documents asked for , for about 3 days and this errors keeps comming up "There is a system error. Please try again later. If you have questions about this error, call 2-1-1 Monday through Friday, 8 a.m to 6 p.m (Central Time), and reference %%errorid%%"
By sandra heart 3 months ago
system error for months trying to upload documents. %%errorid%%
By B.Davis 4 months ago
Not able to upload any file for two days get this error There is a system error. Please try again later. If you have questions about this error, call 2-1-1 Monday through Friday, 8 a.m to 6 p.m (Central Time), and reference %%errorid%%
By Danielle Martinez 4 months ago
Gives me and error with code %%errorid%% when trying to upload documents to open application
By Elizabeth 5 months ago
It won't let me verify my account
By Rhaine 6 months ago
Trying to renew my son's (1) medicaid and it keeps saying "There is a system error. Please try again later. If you have questions about this error, call 2-1-1 Monday through Friday, 8 a.m to 6 p.m (Central Time), and reference 63-1696872264196-68" and it's been saying that for weeks. I can't keep wasting hours on hold and still not reach a conclusion because this is now going to affect my son's health. Does anyone have any suggestions?
By Kristen Welton 6 months ago
I keep trying to renew my benefits online but halfway through I get an error message that there is a system error. I called 211 to report this and I still keep trying again each day but get the same error message. I have tried on multiple search engines thinking that was the problem but it’s still the same roadblock. Very frustrating.
By Kay Scribner 7 months ago
Log on to account (same user name for past 5 years), takes me to screen to set up "Password Management" to set up contact method if pswd is forgotten. Set this up (again and again) and the site confirms my alert settings have been saved. Unfortunately, I can't go anywhere else on the site as it takes me back to the "Password Management" set up page. I've called 211 5 times, the last rep promised they put in a help ticket but IT is not their specialty..that was one month ago. I e-mailed michael.moore@hhsc with all this information one week ago and still have not heard back from anyone. Site gave me confirmation codes/I put them in...still same issue. Site briefly flashed "NetWork error when attempting to fetch resource" but then sent me back to "Password Mgmt" page. Please help resolve this issue - or e-mail me someone I can contact to resolve.
By Elise Elise 7 months ago
I'm facing the same issue as Heather Hays with the same error message ("There is a system error. Please try again later. If you have questions about this error, call 2-1-1 Monday through Friday, 8 a.m to 6 p.m (Central Time), and reference number ...") as well as having faced it 6 months ago with a similar error message (I had to go down to the office where they never received a single online submission)--this happened right when I got to the "Tax Return Status". I logged off and back on to refresh the application with the same results. Are we really receiving assistance or is this just a complaint form?
By Heather Hays 7 months ago
I’ve been trying for a few days to renew my benefits and it keeps saying to update my account alert contact settings and when I do is tells me “ There is a system error. Please try again later. If you have questions about this error, call 2-1-1 Monday through Friday, 8 a.m to 6 p.m (Central Time), and reference number 02-1693437631287-03. It did this exact thing 6 months ago when I was trying to apply. How do I apply online if the system is constantly reporting and error
By Nancy 8 months ago
I can’t get into site. It says it will send me a code but it doesn’t. My phone # is correct but no text.
By Samantha Collins 8 months ago
Been over a month trying to reset locked account constantly gives system error. Called to have them change PW. Given a temp PW, password didn't work and i still cannot reset my PW without system error.
By Michele 8 months ago
My case and documents are gone.
By Malisa 8 months ago
I’ve been trying for a few days to renew my benefits and it keep saying “ There is a system error. Please try again later. If you have questions about this error, call 2-1-1 Monday through Friday, 8 a.m to 6 p.m (Central Time), and reference “ I can’t add my job info or move forward. This is annoying.
By Gloria 8 months ago
Has anyone been able to get on to renew. It keeps saying system error...
By Bob Villa 8 months ago
republicants made the website impossible to use on purpose to screw poor people and the elderly thanks maga
By Sondra Hogue 9 months ago
Format error
By Stephanie D Aleman 9 months ago
The app is not allowing me to upload/send my pay check stubs or my letter from my father. I even tried doing it through the make changes report. When i hit upload the file is in there but when i hit send it says i have not made any changes and cannot send the documents/files. I do not have a printer and it was due today. It was the only day i could log on and get the rest of my pay check stubs that were requested. Let me know if i can send an email?
By Trina C Embers-Brown 10 months ago
I keep getting an error message saying the site is taking too long to load.
By Diamond 10 months ago
Every time I try to confirm my identity the screen on the app goes straight white and blank and doesn't show nothing
By CHELSEA ANDERSON 1 year ago
Every time I try to submit my application. I get an error and to call the 211 number but never get anything from calling. I've walked my application to the ladies in office and Still my application hasn't been submitted . Help!!
By Stephanie Castillo 1 year ago
I am unable to upload documents for an application. System error msg, and causes me to be late in turning these documents in and being denied.
By Valinsia Johnson 1 year ago
My app keep logging me out I'm trying to report a change I go to the website login as soon as I go to report a change it says error call 211 it has been doing this for a week now my name is valinsia Johnson case number #1031621507
By Lindsay Hildebrande 1 year ago
I am consistently unable to log in to my account and when I am directed to change or reset my password, I get all the way to the page to reset it but it ALWAYS claims there is an error and to call 211, however that is NO help as there is no automated menu option to help with logging in at all. I just want to renew my benefits and the mobile app and the website both claim to have errors and I am just stuck.
By Amie k Goins 1 year ago
keeps redirecting me to password
By Tommie 1 year ago
Hi, I am currently still having issues with logging in at times, and also I still cant renewing health benefits due to screen continuously saying error and to contact 211 and I have to only get disconnected many times.
By Tiffany Pritchard 1 year ago
Keep getting error message when trying to renew. Ive been trying to renew for a month now.
By Jessica Diaz 1 year ago
I'm not able to log in. It says system is down
By jessica zinn 1 year ago
i keep trying to send in renew, but keep getting an error message. error 10-1672167494960-29
By Nguyet Dang 1 year ago
I try Renewing My Baby Angelina Tieu Medicaid Application Online but When I try to Send and submit it , It would keep telling me System Error?
By laura 1 year ago
not working crashes sends to website not reachable check connection. every thing else works on my computer, but this site. so no not my connection
By Prietha Valentine 1 year ago
I try to login in and I keep getting it's taking to long to respond check my connection and I'm using a phone not a computer. Help please we don't want or need our benefits to be taken away due to y'all errors.
By yumi 1 year ago
everyrime i try logging in on website or on the yourtexasbenefit app it says that is being updated that i can use it when they are finish updating it and is like everyday..
By Sharon 1 year ago
When I select paperless I get a system error through the app as well as the site. On the site I save the selections for email alerts and it says system error.
By Hannah keeler 1 year ago
Everytime i try to log into my account it says system error. Could it be because in using an android
By Kyle chaddick 1 year ago
Everytime I try to login it says system error
By Jessicca 1 year ago
I cant renew my benefits it keeps saying system error. Tried it twice!!
By Amber Holmes 1 year ago
My login won't work, it had username and password saved but just stopped working. I hit forgot username just to double check and I had the correct one. Then I hit forgot password and just set a new one, but the new one doesn't let me login either, what's going on??
By Lucy Hernandez 1 year ago
The app keeps giving me errors and won't let me send my renewal.
- Website help tab gives incorrect directions to upload files
- App does not work with voiceover
- Bad customer service from Texas Health Services
- Employees at window do not seem to want to help
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Complete guide to troubleshoot Your Texas Benefits app on iOS and Android devices. Solve all Your Texas Benefits app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HHSC, developers of Your Texas Benefits.
100% Contact Match
Developer: Texas Health & Human Services Commission
E-Mail: [email protected]
Website: Visit Your Texas Benefits Website
Set up and view alerts about your cases, like when it’s time to renew your benefits. Use YourTexasBenefits to take a photo and send us files we need, like a copy of your paycheck. Manage and view your cases anytime you want – right from your phone. You also can report certain changes to your cases and find an office near you. • Set up a new Your Texas Benefits account if you don't already have one. • Find out if it’s time to renew your benefits. • Sign up to go paperless and view letters / forms we send you. • Upload photos of the files or forms we need from you and then send them to us. • View files you’ve uploaded and sent us through the website and app.