The new myCadillac mobile app* design was developed by incorporating user
feedback to provide an even better experience. Redesigned for the way you drive
and live, this app is high-tech and highly personalized.
Are you having issues? Select the issue you are having below and provide feedback to myCadillac.
By Jim 4 months ago
On cadillac app , on remote start return message says failed .
By Joan Smith 10 months ago
Can’t find my vehicle on My Cadillac app. Previously tapped ‘location’ and car showed jp on map. How do I get same result now?
By Pragyan S Bisi 1 year ago
I am getting "Unable to retrieve the account details" since I installed my cadillac in my ioS. It's ridiculous. No help yet! I had called so many times to onstar team but no help atall.
By Terry and Laura Knight 1 year ago
App not updating info such as tire pressure, fuel level etc. Last updated a week ago.
By Dennis B 1 year ago
Ever since the Cadillac App was undated in 04/2022, the MPG 2.5 times what it should be. I have tried it on 2 cars and it still reads incorrectly; OnStar is no help !
By Mark Sadler 1 year ago
App has not updated in over 2 weeks. Tried reinstalling - no help
By Tina Mitchell 1 year ago
Every function gives a "failed" message. I use the app often and it has not worked for the last month or so. I have uninstalled, reinstalled, force stopped to no avail. What is the solution?
By Juan Knoepffler 1 year ago
I just created a new account. When I try to log in it says "unable to retrive account details". What am I doing wrong?
By George Butticaz 1 year ago
Locate vehicle not working. All I get is parked location that just shows my home garage, regardless of where I'm located.b
By Mary Hair 1 year ago
I try to use the app's remote lock and it says "failed". Also, I hasn't updated for 7 days. Can you help me fix this?
By Alice 1 year ago
I have made an account and I am not receiving a verification code to my email. I have tried to get it several times. I have also uninstalled and reinstalled several times. What am I doing wrong?
By Becky Miller 1 year ago
I'm trying to set up the Cadillac app. When I log in, it says it's "Unable to retrieve account details".
By Tadd 1 year ago
Will not send code to activate email nor phone.
By Grace Siems 1 year ago
I have made an account and I am not receiving a verification code to either my email or my phone.
By Regina Scruggs 1 year ago
I’ve gotten to the 2 step for code numerous times and I never receive a code via text or email. Previously before we traded vehicles I could sign on. Please help
By Pam Stark 1 year ago
My husband and I have tried unsuccessfully 3 different nights to have the 2 factor authentication code sent to either my email or iPhone. He is already up and running in his phone. He sent me an invite for the family sharing and I accepted. We always get as far as the app sending me the code. It has never shown up on my phone - email or phone. I have removed the app numerous times as well as rebooted phone. Nothing helps. I have a recently purchased 2022 Cadillac XT5 Sport. We have a case #: 214701627.
By Kelly 1 year ago
The app never sends the verification code to use it!!
By Judy Sanders 1 year ago
Mycadillac app never sends verification code required to load the app. The app is unusable.
By Genola Burke 1 year ago
Initially it was requesting a 2 step verification, but would never send the code to my email or my phone. I then reset my password, initiating via the app. I tried to login, asked for 2 step verification again and still didn't send the code. So I uninstalled and reinstalled and when I login with password only, it stays on the loading screen and never loads.
By Anthony W. Dillard 1 year ago
App not requesting pin/finger print at start up and none of the button functions (start, locks, lights, etc) work.
By William Dooley 1 year ago
Have tried everything. Removed, installed removed reinstalled etc. Try to remote start, unlock, lock, system will say sending but never change. Appears to be stuck. Have latest IOS for iphone. Nothing is working
- Frequently prompted to sign in again and again with password
- Poor customer service with language barrier
- Need to pay for features that used to be free
- Apple Watch series 6 app doesn't work properly
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Complete guide to troubleshoot myCadillac app on iOS and Android devices. Solve all myCadillac app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at General Motors Company, developers of myCadillac.
100% Contact Match
Developer: General Motors (GM)
E-Mail: [email protected]
Website: Visit myCadillac Website
Check your vehicle’s status by glancing at your home screen — monitor fuel level, oil life, tire pressure and more, making it easy for you to stay on top of your vehicle’s health and schedule service with your participating Dealer without leaving myCadillac . Have a flat? Need fuel? Vehicle Status features require a paid plan. **** Roadside service availability and providers vary by country. Service availability, features and functionality vary by country, vehicle, device and the plan you are enrolled in. Terms apply. You can even check the fuel level or charge status of your vehicle before you open the door. myCadillac is hand-held innovation to keep you moving forward — and it’s just the start. Plan your trip by sending a destination to your vehicle’s built-in navigation system from the vehicle mobile app. Restrictions and limitations apply. *******Requires paid plan and properly equipped vehicle. Mobile app functionality is available on select devices and requires data connection. From setting up your Bluetooth® connection to advanced safety features, learn more about your vehicle. Services are not available everywhere, and feature availability and functionality may vary by country. Remote start requires GM factory-installed and enabled remote start system. ***Not all issues will deliver alerts. Device data connection required. **Requires paid plan. You will also receive driving tips to help you become a better and safer driver. *Available on select devices. Request Roadside Assistance in myCadillac , or call an OnStar Advisor. Help is on the way. The new this app mobile app* design was developed by incorporating user feedback to provide an even better experience. Now with your key fob conveniently located on your home screen, it’s easy to stay in command. The redesigned mobile app is only available in North America.