myCadillac Status

Iphone app is stuck - says charging when it unplugged hours ago. little blue arrow updating on permanently. Does not send commands. I have very strong wifi everywhere including garage.

On cadillac app , on remote start return message says failed .

Can’t find my vehicle on My Cadillac app. Previously tapped ‘location’ and car showed jp on map. How do I get same result now?

I am getting "Unable to retrieve the account details" since I installed my cadillac in my ioS. It's ridiculous. No help yet! I had called so many times to onstar team but no help atall.

App not updating info such as tire pressure, fuel level etc. Last updated a week ago.

Ever since the Cadillac App was undated in 04/2022, the MPG 2.5 times what it should be. I have tried it on 2 cars and it still reads incorrectly; OnStar is no help !

App has not updated in over 2 weeks. Tried reinstalling - no help

Every function gives a "failed" message. I use the app often and it has not worked for the last month or so. I have uninstalled, reinstalled, force stopped to no avail. What is the solution?

I just created a new account. When I try to log in it says "unable to retrive account details". What am I doing wrong?

Locate vehicle not working. All I get is parked location that just shows my home garage, regardless of where I'm located.b

I try to use the app's remote lock and it says "failed". Also, I hasn't updated for 7 days. Can you help me fix this?

I have made an account and I am not receiving a verification code to my email. I have tried to get it several times. I have also uninstalled and reinstalled several times. What am I doing wrong?

I'm trying to set up the Cadillac app. When I log in, it says it's "Unable to retrieve account details".

Will not send code to activate email nor phone.

I have made an account and I am not receiving a verification code to either my email or my phone.

I’ve gotten to the 2 step for code numerous times and I never receive a code via text or email. Previously before we traded vehicles I could sign on. Please help

My husband and I have tried unsuccessfully 3 different nights to have the 2 factor authentication code sent to either my email or iPhone. He is already up and running in his phone. He sent me an invite for the family sharing and I accepted. We always get as far as the app sending me the code. It has never shown up on my phone - email or phone. I have removed the app numerous times as well as rebooted phone. Nothing helps. I have a recently purchased 2022 Cadillac XT5 Sport. We have a case #: 214701627.

The app never sends the verification code to use it!!

Mycadillac app never sends verification code required to load the app. The app is unusable.

Initially it was requesting a 2 step verification, but would never send the code to my email or my phone. I then reset my password, initiating via the app. I tried to login, asked for 2 step verification again and still didn't send the code. So I uninstalled and reinstalled and when I login with password only, it stays on the loading screen and never loads.

App not requesting pin/finger print at start up and none of the button functions (start, locks, lights, etc) work.

Have tried everything. Removed, installed removed reinstalled etc. Try to remote start, unlock, lock, system will say sending but never change. Appears to be stuck. Have latest IOS for iphone. Nothing is working