Contact myCadillac Support
Company Name: General Motors Company
About: General Motors is a Detroit-based mutinational corporation that manufactures, markets, and
distributes vehicles and vehicle parts.
Headquarters: Detroit, Michigan, United States.
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: General Motors (GM)
E-Mail: apps@gm.com
Website: 🌍 Visit myCadillac Website
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Read 4 Customer Service Reviews 😭😔💔
I am the owner of a XT4, which is my third Cadillac SUV. I really like it. There are two small concerns that I have. During the day, when the sun is on the side or in the rear, the speedometer and tachometer are obscured. It makes it hard to note speed, fuel level, engine speed, and engine temperature. I can imagine a problem when being distracted trying to read them. The dials are lit fine at night. The other issue is that it seems to require inordinate pressure on the break pedal to stop the car. The problem is that the pedal, when fully depressed, is at or below the level of the accelerator. I find myself having the engine racing when trying to break. Our service department said that they couldn’t adjust the lighting, or the break pressure.
Very UNHAPPY GM customer
by Nettie D
I’ve had a Cadillac for the last 20 years and I’ve never been so disappointed until NOW! I also used to get free updates and reports about car diving history and unused to be able to remotely unlock my car using the ONSTAR app. Just come to find out, onstar has discontinued their app and now rerouted to Cadillac app for all these features to be paid for monthly or a yearly basis!! This is ludicrous considering how expensive our premiums are already! I’m very disappointed and this is probably why GM stock continues to decline and not offer the best customer experience! Our other vehicle is a Tesla and their is currently nothing that matches their utmost excellence in customer service and FREE features available to the customer! That is why Tesla is now currently the number one auto manufacturer in the world with stocks grazing above $500 a share! GM....you ought to get your act together and revert to offer your customers the best client experience if you want to continue to succeed in the auto industry or face the ramifications of prior auto manufacturers who are declining rapidly! This will be a main reason for our family NOT to continue purchasing another GM vehicle when this last lease is up! Very sad !
Doesn’t work for watch
by Kikaglo
I have the Apple Watch series 6 with the app in it, and it just doesn’t work. The only reason why use this is so I can leave my phone behind as well as my keys when I’m out with my lids. Or If i want to start my car when I’m running errands. Every time I try to use it, i get the message that I need to be logged on in my phone. When I check my phone, I am logged on. Only when I log out and log in again, it works. Which beats the purpose since I am already on the phone, and I can just use my phone to start my car. Also, sometimes I go to the app on my phone and there will be a black screen only. I cannot use trolls, and it seems like it’s frozen. I have to restart the app or sometimes uninstall it in order for me to make it work. Long story short it defeats the purpose of having it with all of these inconveniences. I rather just carry the key.
APP STILL NOT WORKING SINCE iOS 14
by DDirny
I presently own 2 new Cadillacs, and have owned Cadillacs for decades. Until recently, I have loved this app, starting my car from my watch, checking fuel level and tire pressure from my iPhone, etc. Since iOS 14, I keep getting the “white screen of death” so many reviewers here have spoken of. I am running the latest version 4.4.0 which was released only a week ago. I have uninstalled and reinstalled this app several times to no avail.
In a little over a year, Cadillac will be trying to sell me a battery powered car with wonderful new over-the-air features. How can they possible look me in the eye and tell me how wonderful it will be when they can’t get this simple app to work? I was excited for a Lyriq until this...
Cadillac: Please help and fix this app! It will go to restoring some faith for the future...
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