myCadillac Reviews

myCadillac Reviews

Published by on 2021-06-07

The new myCadillac mobile app* design was developed by incorporating user
feedback to provide an even better experience. Redesigned for the way you drive
and live, this app is high-tech and highly personalized. You can stay in touch
and in command — whether you’re in your vehicle or out....

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

myCadillac Reviews

  • By

    Very UNHAPPY GM customer

    I’ve had a Cadillac for the last 20 years and I’ve never been so disappointed until NOW! I also used to get free updates and reports about car diving history and unused to be able to remotely unlock my car using the ONSTAR app. Just come to find out, onstar has discontinued their app and now rerouted to Cadillac app for all these features to be paid for monthly or a yearly basis!! This is ludicrous considering how expensive our premiums are already! I’m very disappointed and this is probably why GM stock continues to decline and not offer the best customer experience! Our other vehicle is a Tesla and their is currently nothing that matches their utmost excellence in customer service and FREE features available to the customer! That is why Tesla is now currently the number one auto manufacturer in the world with stocks grazing above $500 a share! ought to get your act together and revert to offer your customers the best client experience if you want to continue to succeed in the auto industry or face the ramifications of prior auto manufacturers who are declining rapidly! This will be a main reason for our family NOT to continue purchasing another GM vehicle when this last lease is up! Very sad !

  • By

    THANK YOU - Bring back LOCATE VEHICLE!!!!!!!!!

    THANK YOU!!!! I truly appreciate that you listened to our feedback about this function. Thank you for bringing back this to our app. I hope others appreciate your diligence in working to make the app great for us. It’s easy to complain about things and it spreads like crazy. I wanted to also REJOICE and say THANK YOU and hope that spreads just as rapidly. The following HAS been corrected and was my original post - Please get RID of set location!!!!!!!! It does nothing!!!!!!!!! Bring back LOCATE VEHICLE!!!!!! SET LOCATION has killed the app. Please bring back LOCATE VEHICLE as in find it where ever it is like other apps. This “update” does nothing.

  • By

    Still no iPhone X support...

    Update: as promised, a 5 star review after an update which finally supports the iPhone X. The phone has been out for 9 months but late is better than never. Update: yet another update which does not support the iPhone X. What a disappointment to say the least. As stated last time, the rating will go back up when the iPhone X and FaceID is supported fully. The iPhone X has been out for several months yet the app has still not been optimized for the new screen despite this. This rating will bump back up when the app is updated to support Apple’s flagship phones.

  • By

    Key Fob Not Available

    This app had been working perfectly with no problems, until yesterday. The key fob option is not populating on my dashboard. Not sure what reason is. When the key fob option pops again I will rated back to 5 stars. UPDATE: I am updating my review to 5 stars. It seems like the key fob problem was a temporary glitch. It is back and working beautifully. Nevertheless, I got a quick response from customer support to help me resolve the problem. That to me is very impressive and important. This is one of my top favorite apps on my phone. I highly recommend it.

  • By

    Evaluation of this app.

    Outstanding app, certainly the best available tool to manage and understand what going on with my car. One of my favorite features is the start you car function all from the app. If you live in a cold weather city, this is a must have function. By the time I reach my car, the inside is warm and ready for my departure. This is my first Cadillac, and it changed my attitude about driving. I’ve fallen back in love with driving because of this car. The app is just the icing on the cake I enjoy a slice of every time I use it.

  • By

    Life-saving in the cold weather

    I have to work outside the horrible weather as I am a construction worker. I park a great distance from my worksite and I am bussed in. In the morning when I park the car, I set the temperature in the car the fan speed, and the heat element on the seat. This allows me to start my car from anywhere and so by the time I get to my car on a cold and nasty day I get in and the car is already comfortable. Since I do not appreciate cold weather, anything that brings warmth and comfort to me is a lifesaver. I love the myCadillac app.

  • By

    Complication STILL not updated to work with Apple Watch Series 4 watch-faces.

    The Apple Watch Series 4 has been out long enough now that the developers should have fixed the issue where the My Cadillac complication can not be added to the new Watch faces available for series 4. You can add the Cadillac symbol, which is the complication, to the old Watch faces but on the new Watch faces, the Cadillac complication does not show up as available to add. I brought this to the developers attention within days of series 4 release and I got replies from people who had no idea what I was talking about offering help for things totally not associated with this issue. One even said to reach out to OnStar... seriously?! Updating yet again: It’s been quite some time since Apple Watch series 4 was released and the developers STILL have not updated the complication for this app to work with the new watch faces that were added beginning with Apple Watch series 4. So this app can only add complications to watch faces that existed before watch OS 5.0. Come on guys, this can’t be hard to understand or address at this point.

  • By

    Love my Cadillac and the app

    I’m driving my third Cadillac SUV and I appreciate so many things about Cadillac but today convinced me I will be getting another when my lease is up in a month. I left my started car in my driveway while I ran some things into the house and mistakenly left my key fob in and left it in my house. I then drove off and got to my destination 45 minutes away and realized I didn’t have my key. I was able to start my car from the Cadillac app...Hallelujah!! Cadillac is the best!

  • By

    Awesome app

    [Update!!!] The app is amazing. I pull out my Apple Watch and can start my car from anywhere. Now that the technology has changed (LTE Apple Watch and even WiFi mode on non cellular models) you guys just need to update the app to work without the phone and just the watch. Keep up the good work. [Original post] I traded my 09 CTS for a 13 ATS just so I could use this app and remote start from my phone. The only thing missing is Apple Watch support. Developers make this app work for Apple Watch please. I want to unlock and start my car without pulling out my phone.

  • By


    We love this vehicle we purchased it out of necessities our son has cancer and we drive him every 3 weeks to Goodyear Arizona for his treatments the comfort of this vehicle is amazing not just for him but my husband and I we are constantly learning new features we are extremely happy with our decision to purchase I would definitely recommend the ESCALADE Whoever designed all the extra features needs a raise , life became less stressful for this back and forth driving Thank you

  • By

    Length of service on the remote app.

    Not very happy after spending a considerable amount if money on a new car. The remote app service is only for several months and then they want to charge you for it after that. There were many cars in consideration for the purchase. I more than likely would have made another decision. My 2016 Gm truck is for at-least 5 years long. General Motors is getting cheap with amenities on a high end car.

  • By

    Good but buggy

    The app is great when it works. Since the last update I have been receiving an error message that says “unexpected server response. Contact support for assistance (705_1)”. I’ve tried uninstalling and reinstalling, rebooting, logging out and back in but can’t seem to get rid of this error message. The functions still usually work though. GM / OnStar: how can I fix this??

  • By

    Great App

    Since my vehicle is meant to be keyless, searching for my keys to use the remote starter and having to be in a certain range defeats the purpose to me, and also is the reason I LOVE this app so much! I most always have my phone in hand and starting my vehicle plus sending navigation coordinates is as simple as ABC!!! The reason I’ve given 4stars and not 5 is because it does sometimes lag and takes a while to start or will give an error message here and there(iPhone XS)

  • By

    Cadillac getting involved with original Onstar

    Absolutely horrible since Cadillac pushed their way into Onstar who handled it exclusively. I used to get monthly diagnostic reports for my car, which were really appreciated. I haven’t seen one in a year since Cadillac took over. I pay the highest premium and I have no idea what that covers now. It seems just the opportunity to buy minutes for my car phone. That makes those minutes incredibly expensive. Onstar did such an amazing job before Cadillac showed up. It is becoming clear that my review won’t post with one star.

  • By

    Not where it should be

    I have had the app for a few years now and was super excited to see technology at work. However I was super disappointed as they rarely update the app and it takes forever when using on AppleWatch. It often does NOT open or start the car. You have to hit the button numerous times before working. Also not supported with new AppleWatch home screen. Hopefully we will get an update to fix.

A better way to Contact apps

You can now contact myCadillac customer service directly
via Email using our new site -

Contact myCadillac directly

Is myCadillac Safe?

Yes. myCadillac is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 72,160 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for myCadillac Is 22.3/100.

Is myCadillac Legit?

Yes. myCadillac is legit, but not 100% legit to us. This conclusion was arrived at by running over 72,160 myCadillac User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for myCadillac Is 22.3/100.

Is myCadillac not working?

myCadillac works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with myCadillac? Report Issue

Leave a comment:

Why should I report an Issue with myCadillac?

  1. Pulling issues faced by users like you is a good way to draw attention of myCadillac to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a myCadillac customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using myCadillac.

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