myCadillac Reviews

I’ve had a Cadillac for the last 20 years and I’ve never been so disappointed until NOW! I also used to get free updates and reports about car diving history and unused to be able to remotely unlock my car using the ONSTAR app. Just come to find out, onstar has discontinued their app and now rerouted to Cadillac app for all these features to be paid for monthly or a yearly basis!! This is ludicrous considering how expensive our premiums are already! I’m very disappointed and this is probably why GM stock continues to decline and not offer the best customer experience! Our other vehicle is a Tesla and their is currently nothing that matches their utmost excellence in customer service and FREE features available to the customer! That is why Tesla is now currently the number one auto manufacturer in the world with stocks grazing above $500 a share! GM....you ought to get your act together and revert to offer your customers the best client experience if you want to continue to succeed in the auto industry or face the ramifications of prior auto manufacturers who are declining rapidly! This will be a main reason for our family NOT to continue purchasing another GM vehicle when this last lease is up! Very sad !

I have the Apple Watch series 6 with myCadillac in it, and it just doesn’t work. The only reason why use this is so I can leave my phone behind as well as my keys when I’m out with my lids. Or If i want to start my car when I’m running errands. Every time I try to use it, i get the message that I need to be logged on in my phone. When I check my phone, I am logged on. Only when I log out and log in again, it works. Which beats the purpose since I am already on the phone, and I can just use my phone to start my car. Also, sometimes I go to myCadillac on my phone and there will be a black screen only. I cannot use trolls, and it seems like it’s frozen. I have to restart myCadillac or sometimes uninstall it in order for me to make it work. Long story short it defeats the purpose of having it with all of these inconveniences. I rather just carry the key.

I presently own 2 new Cadillacs, and have owned Cadillacs for decades. Until recently, I have loved myCadillac, starting my car from my watch, checking fuel level and tire pressure from my iPhone, etc. Since iOS 14, I keep getting the “white screen of death” so many reviewers here have spoken of. I am running the latest version 4.4.0 which was released only a week ago. I have uninstalled and reinstalled myCadillac several times to no avail.

In a little over a year, Cadillac will be trying to sell me a battery powered car with wonderful new over-the-air features. How can they possible look me in the eye and tell me how wonderful it will be when they can’t get this simple app to work? I was excited for a Lyriq until this...

Cadillac: Please help and fix myCadillac! It will go to restoring some faith for the future...

I took my car in for an oil change and a malfunctioning entertainment system that was yesterday today my engine light came on also my remote starter will not work nor can I start a vehicle for my phone I’ll call Lockhart Cadillacs in fishers Indiana they schedule an appointment for tomorrow at 11:45 as far as I’m concerned this is unacceptable whatever the problem is they should’ve fixed it yesterday when I brought the vehicle in there now nothings working which it work am I happy with this no I am not I am very displeased with this car that I bought from Cadillac and they seem to be unable to help me this is not what I expected from on top notch dealership this may be the last one I ever buy from Cadillac because of this experience

Repeated issues that generic a non-specific generic error “An unexpected error has occurred. Check for an app update.” Sometimes the unlock or lock button remains frozen after using it, closing myCadillac and then re-opening myCadillac .

Does not work well for modern drivers such as myself who have a Metromile receiver in the D-link port (had this in my Benz prior without any issues). Again, gives a continuous error/alert status under “Vehicle Status” and the “solution” displayed does not work.

Pretty ridiculous and disappointing experience while trying to use myCadillac with my 2020 Escalade. I definitely expected much better, I sure hope Cadillac/GM reads reviews and gets this stuff fixed. It’s extremely annoying.

Also, why does myCadillac not display locked/unlocked status on open (even if you open app and take no action)? Very frustrating not being able to see current status like that.

Many other manufacturers apps have this, such as Volvo’s app (which is phenomenal based on personal experience).

When myCadillac is functioning as designed it is great! But 90% of the time it is not. My main purpose for using myCadillac is starting my car early on cold mornings to defrost and almost every time I go to start it there is some glitch in myCadillac preventing me from doing so. The start button will say “off” instead of having the start symbol. When it says “off” you are not able to click and hold down like normal. I’ve also had similar issues with the unlock button, to the point where I had to call to get my car unlocked (because myCadillac locked my keys in my car). It will also error out completely and not load anything and does not fix when I close myCadillac . The only way to fix this glitch, to my knowledge, is to delete and redownload. I end up deleting and redownloading myCadillac multiple times a week. Is this only happening to me??? :(

I like myCadillac however it is becoming frustrating. When you try to start, lock or unlock your car you must “keep holding” down on the button and this is incredibly inconvenient. When trying to get kids ready while baby also in hand and wanting to rush out the door all at once having to hold down on the start button for what literally feels like forever is incredibly frustrating and inconvenient. If I remember correctly before the last several updates we did not need to “keep holding” can you bring that back please?!!

I just bought my first ever Cadillac and I went all in with the 22 Escalade. I immediately jumped on and got myCadillac downloaded because I had an app for my Palisade and loved it. myCadillac works perfectly as advertised and I enjoy the quick response time after I click on a command. The area where you could improve would be more options. For being such an expensive vehicle I wish myCadillac had a few more options like myCadillac did for my 1/3 of the price palisade. My old app would not only let me start the car but I could chose 4 different start up configurations. For example, I had one for “summer” that had the air set on low at level 8 and my cooling seats would be on. I had one for “fall” where I set it for 71° and level 2 air and maybe my heated seats. Then there was “winter” which I set at 80° and full air and heated seats and auto defrost on the windshield. With my Cadillac I can turn it on or off. That’s it. I do have the seats come on but that is through a setting in the car itself and not on myCadillac . Here in Florida the weather varies so much from night to morning to afternoon that just because I had the heat on this morning doesn’t mean I want it on when I start my car in the afternoon. I would love to see this update in the future since I plan on keeping this vehicle forever.

I have had to delete and reinstall myCadillac because I sent a remote start to my car and it failed. Two days later I reopen myCadillac to start my car, and it still said “failed”. When I punched the center button to try to start my car, nothing happened. I was in a hurry and had to go down to my hot car and start it because the remote start from my phone did not work. When I got home, I deleted myCadillac and reinstalled it, and it worked. This is the second time it has happened in the last month. Thank you.

- Add the option to link Owner Center account to the Onstar account from within myCadillac .
> Most people don’t know that this is even a thing until it’s their first time setting it up and see the “Get Connected: Press the Blue Onstar Button to speak to an Advisor now!”. You can create an Owner Center account from myCadillac , you should be able to link it as well.

- Ability to update/change PIN within myCadillac .
> You used to be able to do it with the old layout. It’s be more convenient than needing to login to the Owner Center to do it. Where’d that option go?

- Make it so “Keep Me Signed In” option is available/possible without needing a Security PIN/Password/TouchID/FaceID on the phone, itself.
> A lot of people, myself included, don’t have a password for our phones. It asks for the OnStar PIN anyways when sending Unlock/RemoteStart anyways. Why the extra steps without making it possible to opt out?

I have to work outside the horrible weather as I am a construction worker. I park a great distance from my worksite and I am bussed in. In the morning when I park the car, I set the temperature in the car the fan speed, and the heat element on the seat. This allows me to start my car from anywhere and so by the time I get to my car on a cold and nasty day I get in and the car is already comfortable. Since I do not appreciate cold weather, anything that brings warmth and comfort to me is a lifesaver. I love the this app app.

Very frustrating when you are frequently prompted to sign in again and again with your password! I have many accounts and many different passwords! Not being able to use myCadillac completely at a moments notice and need to look up password is maddening! It didn’t use to be this way and this needs to be addressed; i.e. FIXED!

Absolutely stupid to have an app like this and not having it available in an instant. All the recent changes, and this applies to the GM app I have as well, are NOT an improvement, just different. I had these apps for four different cars, and in the past they always worked consistently without my needing to resign in frequently! Why did you do this? Totally irritating and no added value whatsoever! Get it fixed now, or our next vehicles might not be GM!

When I first got my Cadillac in 2015 I started using myCadillac and it was easy to use and worked really well then with all the updates that they’ve done over the past years and especially this one they did a week ago now I have to have the biometrics on my phone turned on to be able to stay logged in. Now if I want to get into my app I have to login with my email and password every single time just not worth it. Cancel my service

Outstanding app, certainly the best available tool to manage and understand what going on with my car. One of my favorite features is the start you car function all from myCadillac . If you live in a cold weather city, this is a must have function. By the time I reach my car, the inside is warm and ready for my departure.

This is my first Cadillac, and it changed my attitude about driving. I’ve fallen back in love with driving because of this car. myCadillac is just the icing on the cake I enjoy a slice of every time I use it.

5.0.1 - I create an account, log in and I’m confronted with a blank screen with a greyed out accept option. I have tried restarting and reinstalling myCadillac - GM, fix this! myCadillac is broken, not anyone’s phone! 5.2.0 - About two weeks after I posted my review, Cadillac released the 5.2 version of myCadillac which resolved the above issue. Now I use myCadillac and the key fob is right there on the front page and super easy to use. Good job on the fixes Cadillac team!

Update: as promised, a 5 star review after an update which finally supports the iPhone X. The phone has been out for 9 months but late is better than never.

Update: yet another update which does not support the iPhone X. What a disappointment to say the least. As stated last time, the rating will go back up when the iPhone X and FaceID is supported fully.

The iPhone X has been out for several months yet myCadillac has still not been optimized for the new screen despite this. This rating will bump back up when myCadillac is updated to support Apple’s flagship phones.

Love Love Love!!! This car rides so smooth! I have nerve disease in my left arm and leg and suffer from a lot of pain. I fortunately knew the previous owners and got this car at a steal of a price!!! Otherwise it would’ve been out of my price range FOR SURE!!! But myCadillac , and ride is just SUPERB!! I absolutely love this vehicle. General Motors “Cadillac”, give yourselves a pat on the back! She’s a beauty! I hope to hit 500,000 miles with this beauty! “Patsy the Cadillac”, GOD WILLING, will hopefully give me no issues along the way besides breaks, tires, and oil change! I want this car to really show how great American Made Vehicles are! God Bless the U.S.A Cadillac “General Motors” and this beautiful car and well designed app. LOVE IT!!! LOL, sorry for rambling on… I just love it! Best car I’ve ever owned next to my previous Jeep sadly hit by a drunk driver… But “Patsy the Cadillac” is by far my all time FAV!

Thank you again Cadillac and General Motors!
2015 Cadillac SRX Luxury AWD 3.6 is a DREAM COME TRUE!

-Garrett L
God Bless!

THANK YOU!!!! I truly appreciate that you listened to our feedback about this function. Thank you for bringing back this to our app. I hope others appreciate your diligence in working to make myCadillac great for us. It’s easy to complain about things and it spreads like crazy. I wanted to also REJOICE and say THANK YOU and hope that spreads just as rapidly. The following HAS been corrected and was my original post - Please get RID of set location!!!!!!!! It does nothing!!!!!!!!! Bring back LOCATE VEHICLE!!!!!! SET LOCATION has killed myCadillac . Please bring back LOCATE VEHICLE as in find it where ever it is like other apps. This “update” does nothing.

I previously place a complaint with about my plan I went to use navigation and was told I didn’t have it but they gave me a one time use. When I called and explained my story to customer service he not only assured me I had it and for my problem gave me 2 free months. A week later I went to use it was told I don’t have it trying to keep my composure with the service rep that I couldn’t understand one word they were saying because of language barrier I asked for manager on which I was on hold for over 20 mins only to be disconnected worst service I have ever had with this that I pay $50 a month for nothing never again

myCadillac had been working perfectly with no problems, until yesterday. The key fob option is not populating on my dashboard. Not sure what reason is. When the key fob option pops again I will rated back to 5 stars.

UPDATE:
I am updating my review to 5 stars. It seems like the key fob problem was a temporary glitch. It is back and working beautifully. Nevertheless, I got a quick response from customer support to help me resolve the problem. That to me is very impressive and important. This is one of my top favorite apps on my phone. I highly recommend it.

The Apple Watch Series 4 has been out long enough now that the developers should have fixed the issue where the My Cadillac complication can not be added to the new Watch faces available for series 4.

You can add the Cadillac symbol, which is the complication, to the old Watch faces but on the new Watch faces, the Cadillac complication does not show up as available to add.

I brought this to the developers attention within days of series 4 release and I got replies from people who had no idea what I was talking about offering help for things totally not associated with this issue. One even said to reach out to OnStar... seriously?!

Updating yet again: It’s been quite some time since Apple Watch series 4 was released and the developers STILL have not updated the complication for myCadillac to work with the new watch faces that were added beginning with Apple Watch series 4. So myCadillac can only add complications to watch faces that existed before watch OS 5.0. Come on guys, this can’t be hard to understand or address at this point.

Absolutely horrible since Cadillac pushed their way into Onstar who handled it exclusively. I used to get monthly diagnostic reports for my car, which were really appreciated. I haven’t seen one in a year since Cadillac took over. I pay the highest premium and I have no idea what that covers now. It seems just the opportunity to buy minutes for my car phone. That makes those minutes incredibly expensive. Onstar did such an amazing job before Cadillac showed up. It is becoming clear that my review won’t post with one star.

Since my vehicle is meant to be keyless, searching for my keys to use the remote starter and having to be in a certain range defeats the purpose to me, and also is the reason I LOVE myCadillac so much! I most always have my phone in hand and starting my vehicle plus sending navigation coordinates is as simple as ABC!!! The reason I’ve given 4stars and not 5 is because it does sometimes lag and takes a while to start or will give an error message here and there(iPhone XS)

[Update!!!]
myCadillac is amazing. I pull out my Apple Watch and can start my car from anywhere. Now that the technology has changed (LTE Apple Watch and even WiFi mode on non cellular models) you guys just need to update myCadillac to work without the phone and just the watch. Keep up the good work.

[Original post]
I traded my 09 CTS for a 13 ATS just so I could use myCadillac and remote start from my phone. The only thing missing is Apple Watch support. Developers make myCadillac work for Apple Watch please. I want to unlock and start my car without pulling out my phone.

I have had myCadillac for a few years now and was super excited to see technology at work. However I was super disappointed as they rarely update myCadillac and it takes forever when using on AppleWatch. It often does NOT open or start the car. You have to hit the button numerous times before working. Also not supported with new AppleWatch home screen. Hopefully we will get an update to fix.

I’m driving my third Cadillac SUV and I appreciate so many things about Cadillac but today convinced me I will be getting another when my lease is up in a month. I left my started car in my driveway while I ran some things into the house and mistakenly left my key fob in and left it in my house. I then drove off and got to my destination 45 minutes away and realized I didn’t have my key. I was able to start my car from the Cadillac app...Hallelujah!! Cadillac is the best!

We love this vehicle we purchased it out of necessities our son has cancer and we drive him every 3 weeks to Goodyear Arizona for his treatments the comfort of this vehicle is amazing not just for him but my husband and I we are constantly learning new features we are extremely happy with our decision to purchase I would definitely recommend the ESCALADE

Whoever designed all the extra features needs a raise , life became less stressful for this back and forth driving

Thank you

Not very happy after spending a considerable amount if money on a new car.
The remote app service is only for several months and then they want to charge you for it after that. There were many cars in consideration for the purchase. I more than likely would have made another decision. My 2016 Gm truck is for at-least 5 years long. General Motors is getting cheap with amenities on a high end car.

myCadillac is great when it works. Since the last update I have been receiving an error message that says “unexpected server response. Contact support for assistance (705_1)”. I’ve tried uninstalling and reinstalling, rebooting, logging out and back in but can’t seem to get rid of this error message. The functions still usually work though.

GM / OnStar: how can I fix this??