Zappos: Shop shoes & clothes Software

I purchase a lot of shoes and clothing from this app and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to this app I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.

I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!

I freaking love this app. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And this app is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to this app. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) this app forever has my heart. Die hard fan.