Citizens Bank app not working? crashes or has problems?

Citizens Bank Status


I have a problem with Citizens Bank

Are you having issues? Select the issue you are having below and provide feedback to Citizens Bank.



⚠️ Most reported problems ⚠️
Something else
30.8%

Connection
23.1%

Crashes
15.4%

Login
15.4%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Citizens Bank Problems 🔥

- Plain white background

- Login not available for two weeks

- Fees are too high

- App is down every day at 12am EST

- Not intuitive

📋 4 Reported Issues:

E
Elizabeth 2023-06-22

I have been having issues for months. Now, it won't open at all. I contacted Citizens Bank, they suggested I delete and reinstall their app. I did as advised, it still won't open. I'm so angry!

L
Lisa Sellers 2023-01-19

I cannot access my online credit card account thru Citizens Bank since last weekend. No one will answer the phone, I've been trying for days to get ahold of someone. At least I don't have a bank account with them but seriously, no contact, no response, no information since this weekend. This is ridiculous.

S
Susan Lacroix 2022-09-23

When I attempt to take a photo of my check during mobile deposit, the camera changes orientation to landscape in portrait position and vice versa. I was able to take photos manually and the deposit appears to have been accepted but just thought you should know. Was there a software update recently?

H
Holly Elliott 2022-07-09

The app is not working and hasn’t been for days.

Showing 1-4 of 4 reported issues:

Have a Problem with Citizens Bank Mobile Banking? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: mobilesupport@citizensbank.com

Website: 🌍 Visit Citizens Bank Website

Developer: Citizens Bank, N.A.




‼️ Outages Happening Right Now

  • Mar 21, 2025, 01:53 PM

    a user from Newton, United States reported problems with Citizens Bank : Login

  • Mar 14, 2025, 01:24 PM

    a user from Attleboro, United States reported problems with Citizens Bank : Crashes

  • Mar 09, 2025, 01:34 PM

    a user from Derry, United States reported problems with Citizens Bank : Crashes

  • Started 8 minutes ago

    Tribel

  • Started 10 minutes ago

    Mon E.Leclerc

  • Started 11 minutes ago

    Jason's Deli

  • Started 13 minutes ago

    MonULB

  • Started 16 minutes ago

    Talkie

  • Started 17 minutes ago

    Izly

  • Started 17 minutes ago

    Royal Match