Citizens Bank app not working? crashes or has problems?

Citizens Bank Status

Published by Citizens Bank, N.A. on 2024-01-17

Get ready to manage your money – anytime, anywhere – from the convenience of
your mobile device. Manage Accounts - See up-to-date balances and account
activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos
of your checks for easy deposit - Get same-business day credit on deposits made
by 10 pm ET Transfer Money - Make transfers between Citizens accounts and
to non-Citizens accounts - S.

I have a problem with Citizens Bank

Are you having issues? Select the issue you are having below and provide feedback to Citizens Bank.

User reports:
No current problems

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 4 Comments

By Elizabeth 9 months ago

I have been having issues for months. Now, it won't open at all. I contacted Citizens Bank, they suggested I delete and reinstall their app. I did as advised, it still won't open. I'm so angry!

By Lisa Sellers 1 year ago

I cannot access my online credit card account thru Citizens Bank since last weekend. No one will answer the phone, I've been trying for days to get ahold of someone. At least I don't have a bank account with them but seriously, no contact, no response, no information since this weekend. This is ridiculous.

By Susan Lacroix 1 year ago

When I attempt to take a photo of my check during mobile deposit, the camera changes orientation to landscape in portrait position and vice versa. I was able to take photos manually and the deposit appears to have been accepted but just thought you should know. Was there a software update recently?

By Holly Elliott 1 year ago

The app is not working and hasn’t been for days.

Common dislikes about Citizens Bank app

- Plain white background

- Login not available for two weeks

- Fees are too high

- App is down every day at 12am EST

- Not intuitive

Have a Problem with Citizens Bank Mobile Banking? Report Issue

Common Citizens Bank Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Citizens Bank app on iOS and Android devices. Solve all Citizens Bank app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Citizens Bank iPhone Issues and Solutions

Citizens Bank iOS app crashes, not working, errors
Citizens Bank iOS app network issues
Citizens Bank on iOS has black/white screen

Citizens Bank Android App Issues and Solutions

Citizens Bank has errors/crashing/not working
Citizens Bank server network connectivity issues
Citizens Bank has black screen

Citizens Bank iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Citizens Bank app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Citizens Bank app crashes or not working on Iphone (iOS):

Close and restart the Citizens Bank app on iPhone
Update Citizens Bank app to the Latest Version for iOS
Uninstall and reinstall Citizens Bank iPhone app
Update your iPhone to the latest iOS version

Fix Citizens Bank on iPhone unable to connect to server/internet connection issues::

To resolve Citizens Bank network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Citizens Bank black/white screen (blank screen) on iPhone:

Follow the Citizens Bank iOS app troubleshooting guide Here →

Citizens Bank Android App Issues and Solutions

Fix Citizens Bank not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Citizens Bank app issues:

Force Stop the Citizens Bank App
1. On android, goto "Settings" » click Citizens Bank app. » click "Force Stop".

Update Citizens Bank to the latest version on PlayStore

Clear Citizens Bank App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Citizens Bank app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Citizens Bank.

Fix Citizens Bank unable to contact server/ Citizens Bank internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Citizens Bank » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Citizens Bank » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Citizens Bank on android.

Solve Citizens Bank black/white screens issue on Android:

Follow the Citizens Bank android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Citizens Bank, N.A., developers of Citizens Bank.

100% Contact Match

Developer: Citizens Bank, N.A.

E-Mail: [email protected]

Website: Visit Citizens Bank Website

100% Contact Match

Developer: Citizens Bank of LC

E-Mail: [email protected]

Website: Visit Citizens Bank of LC Website

About this app

Plus, your finances are protected with the Citizens Bank Online Guarantee. Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2022 Citizens Financial Group, Inc. All rights reserved.  Citizens is a brand name of Citizens Bank, N. A.