Citizens Bank app not working? crashes or has problems?

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I have a problem with Citizens Bank

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10 User reports:
App has problems
 User reports 10

⚠️ Most reported problems ⚠️
Connection
28.6%

Something else
28.6%

Crashes
14.3%

Login
14.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Citizens Bank Problems 🔥

- Plain white background

- Login not available for two weeks

- Fees are too high

- App is down every day at 12am EST

- Not intuitive

📋 4 Reported Issues:

E
Elizabeth 2023-06-22

I have been having issues for months. Now, it won't open at all. I contacted Citizens Bank, they suggested I delete and reinstall their app. I did as advised, it still won't open. I'm so angry!

L
Lisa Sellers 2023-01-19

I cannot access my online credit card account thru Citizens Bank since last weekend. No one will answer the phone, I've been trying for days to get ahold of someone. At least I don't have a bank account with them but seriously, no contact, no response, no information since this weekend. This is ridiculous.

S
Susan Lacroix 2022-09-23

When I attempt to take a photo of my check during mobile deposit, the camera changes orientation to landscape in portrait position and vice versa. I was able to take photos manually and the deposit appears to have been accepted but just thought you should know. Was there a software update recently?

H
Holly Elliott 2022-07-09

The app is not working and hasn’t been for days.

Showing 1-4 of 4 reported issues:

Have a Problem with Citizens Bank Mobile Banking? Report Issue




Common Citizens Bank Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Citizens Bank iPhone Issues and Solutions

  2. Citizens Bank Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: mobilesupport@citizensbank.com

Website: 🌍 Visit Citizens Bank Website

Developer: Citizens Bank, N.A.




‼️ Outages Happening Right Now

  • Apr 23, 2025, 11:46 AM

    a user from Canton, United States reported problems with Citizens Bank : Connection

  • Mar 21, 2025, 01:53 PM

    a user from Newton, United States reported problems with Citizens Bank : Login

  • Mar 14, 2025, 01:24 PM

    a user from Attleboro, United States reported problems with Citizens Bank : Crashes

  • Mar 09, 2025, 01:34 PM

    a user from Derry, United States reported problems with Citizens Bank : Crashes

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