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These 5-star reviews are beyond fake. This app is just as terrible as this bank. Like clockwork, the app is down every single day at 12am EST. I learned this through experience and repetition, not via transparency of Citizens Bank. The app is not at all intuitive. Every time I open the app, it takes me to the “You are now logged out!” screen (Even if the app was closed - it doesn’t allow me to log in unless I re-close out of the app and re-open. A lot of these bugs have existed for a long time now. App features are limited. You can do mobile check deposits, bank transfers, and get a very rough idea of your recent transactions. The post-dates of transactions change daily & my guess this is a way of Citizens Bank screwing you over. You are also not able to see credit transactions immediately, as you are able to with other banks. I have been a customer of Citizens Bank for over 10 years. Their systems have been hacked numerous times and they are not at all transparent with their customers about these data leaks so just be careful. Citizens Bank is a shady bank and the Citizens Bank app is one of the worst banking apps on the market. It’s 2021 - with all the outrageous fees and shady dealings Citizens Bank is guilty of, you’d think they could bother to invest in a quality app for their customers. Unfortunately this app is terrible but I’m learning to expect that from Citizens Bank.

I have been dealing with this bank for my uncle. I have never hit so many road blocks in my life. And the Fees!!!! Are they crazy? I go to a different bank where it is all reasonable and the fees make sense. To pay bills you have to go to a page on a computer and set up the payees then go back to the app to pay them. Why have an app? My local bank does everything so fast right through the app. The people at the bank do not even get it. They are the only reason this is even getting one star. They are very nice and try to be helpful but what can they do with something that does not work? They were told, and so was I through the messages system, that once you set up one account on the home page of the bank ( of which they never send a link). Plus once you log off the account the message disappears! No one looking at it could find it. This app is so bad I had other people look at it to see if it was just me or what. If you think you need this bank for travel you do not. I just tell my local bank (through the app) where I am going (if it is flying distance) and there is no problem. This bank and their app has been so slow and their system so messed up you can not even tell if you have bounced a payment or not. Then the fees really add up. I did not know these kind of fees were legal.

Their app is an absolutely nightMare and will be changing banks as soon as I get the opportunity. It’s so delayed and slow, crashes on me all the time. And then the transactions I charge don’t come out until a few days later, they don’t even show up or decrease my available balance for days. And then slam me with a crap ton of unnecessary fees, then you get told that you’re only authorized to waive two fees in the lifetime of banking with them. How is citizens customer service I might add? Sub-par and could get a better response from a husky. I literally have paid more fees to them then any bank Combined because of their 1930’s app, and their excuse of using a registrar. It is 2021 people don’t sit down anymore go through a registrar, and to test their theory I went through and used it for this week. They still had an app that messed up and over drafted me. If you are like any normal American struggling from paycheck to paycheck, single mom that has to pay for everything, or a broke college student. Do not go to this bank if you don’t want to pay your grocery money, light bill, WiFi bill to them in banking fees because of their horrible all and lack there of customer service. I wish I could give them worse than a 1 star review, they don’t even deserve that.