NH Hotel Group Reviews
Published by NH Hotel Group, S.A. on 2026-04-07🏷️ About: Download the new NH Hotel Group app. We improved it for you.
Is NH Hotel Group Safe to Use?
We Investigate the app owner's website (Nh-hotels.com), verify their legitimacy, and uncover hidden scams and complaints.
Overall Customer Experience 😎
🤬 Negative experience
100.0%
🫥 Neutral
0.0%
😎 Positive experience
0.0%
Is NH Hotel Group Safe?
NH Hotel Group does not appear safe based on available data.
0/100
Is NH Hotel Group Legit?
NH Hotel Group does not appear legitimate based on our analysis.
0/100
Summary of Customer Reviews (Takeaways): 💎
- Quick and efficient booking process
- Deals and hotels information available
- Contact information easily accessible
Read 20 Customer Service Reviews 😠💢
1.8 out of 5
Essential items not working
by DarTVada
Having used NHHotelGroup I came to realize how bad it truly is when trying to make a booking: submitting payment was impossible, trying several times with somekind of server error. Had to book with same info on webpage. Managing booking also impossible, server error again, upps what a coincidence. Finally tried to submit app feedback through the feature from NHHotelGroup menu, arrived at a 404 page not found...what an embarrassment for this lousy webapp!
Useless App
by KT Cuautli
Unable to make reservation. App is filled with bugs and poorly though out logistically.
Great concept - Errors prevents use
by Mws54
IPhone 7+, loaded app to perform hotel pre-check in for NH Amsterdam Schiphol Airport. App required a reset of my password three times, finally get to room selection and error message when entering payment info. Wish it worked, we wanted to drop our bags and get to the city as quickly as we can. We only have 24 hrs before our next destination.
Worst app in the history of apps
by Agave.Azul
It’s like they don't even care
Avoid app in iphone and ipad platforms
by CamilaObediente
I tried to use both the iphone X and ipad platforms and just waisted my time. All you get is a “local error” message and when I tried to contact “NH Rewards” option in the contact us section it indicates “null”. Way to go if you want to have “loyal customers”...
Pretty useless app
by Gerfern
I don't know what's the point of releasing something like this. Btw, why sm I getting the one message sign?
Need improvement
by Mohammed 529
NHHotelGroup lacks many features and options not to mention information on room types...etc. it could've been better for NH image.
useless app
by CdgKrk20!8
NHHotelGroup is virtually useless. After I log in, it never finds my upcoming booking, and I have to manually enter confirmation number, name, and date. Why bother having this unhelpful app?
Poor app and lack of accuracy
by Cwallen13
Lovey stays at NH Hotels, but app is not at the same hotel standard. NHHotelGroup does not provide the same account information as the website. Past reservations can't be removed from my reservation list, future reservation aren't listed (website has same problem), and rewards activity isn't always accurate this requiring an email to customer care to correct the issue.
Useless App
by Caipi68
NHHotelGroup is useless, you can’t check your bookings, you can’t check your account, you can’t book hotels - i deleted NHHotelGroup
This App is TERRIBLE
by PCM BR
...does not Work at all! Couldn’t even do basic things such as check my account status!
Doesn't work
by YankeeMariner
Failed to do just about everything I asked it to do. Not ready for prime time.
missing "that one critical feature"
by K-Part
Deals? Check. Hotels? Check. Contact Info? Check.
Manage your reservation? Can't comment.
Because:
New Membership Signup? Check. Old Membership Login? Not there.
Fix that and it could be a solid hotel travel app.
Broken Code?
by Jpo159437
App will not allow previously made reservations for future stays to be added or saved to “My Bookings”despite being logged into a user account. It pulls the information, but gives the error code, “language parameter not found” when selecting “Add To My Bookings”. It’s inefficient to have to reenter all the information every time to see any detail of your trip.
Necesita mejorar....
by Chincholawer
Muy complicada, confusa y nada clara, no actualiza información. Definitivamente necesita mejoras
Not much functionality
by JB280
1. NHHotelGroup does not accept my username and password combo; yes, I double checked to make sure they were correct.
2. My reservations do not come up.
Jason-
Very nice app
by Imation702
Excellent app i love it
Great
by Marc Van Driessche
Great
Okay…
by Craigps26
Decent app
Easy App
by Jeff13ET
Quick and efficient. What else is there when booking a room?
Is NH Hotel Group Safe? 🙏
NH Hotel Group does not appear safe based on available data.
JustUseApp Safety Score for NH Hotel Group is 0/100.
This assessment is based on our NLP analysis of 16 user reviews.
Combined with the app store average rating of 1.8/5.
Safety Analysis
85.7% of users say app is risky 🚨
85.7%
14.3% of users say app is safe 👍
14.3%
0% of users have some concerns ⚠️
0%
Is NH Hotel Group Legit? 💯
NH Hotel Group does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for NH Hotel Group is 0/100 .
This conclusion is based on analysis of 16 user reviews.
🔏 Privacy & Data Safety
NH Hotel Group collected the following data from you:
-
Data Linked to You:
- Purchases
- Financial Info
- Contact Info
- Identifiers
-
Data Not Linked to You:
- Location
- Search History
- Usage Data
- Diagnostics
How was your experience with NH Hotel Group? Post a Review
Features
As one of the 25 largest hotel chains worldwide, NH Hotel Group offers a wide variety of products and 4 different brands to suit your individual needs: NH Hotel Group has urban hotels in central locations, NH Collection: a Premium brand for our most discerning guests; Nhow offers unique designer and thematic hotels, whereas Hesperia Resorts offers perfect vacational and relaxing locations.
With NH Hotel Group, you’ll find a place to relax and feel at home: hotels with charm, hotels with spa, hotels close to the airport or vacational resorts.
The new NH Hotel Group app offers you great options for award winning Michelin Stars Restaurante.
Should you be travelling alone or with family, for tourism or for business; download the app and start to enjoy all the exclusive advantages of NH Hotel Group.
-Be the first to receive the best NH Hotel Group deals.
Contact Support
Developer:
NH Hotel Group, S.A.
Contact e-Mail:
Website:
Privacy Policy:
