Palladium Hotel Group Reviews

I arrived on the 12th, and been unable to use PalladiumHotelGroup because my information was entered completely wrong in the system. I kept being told that I was doing something wrong. It wasn’t until the local concierge nicely helped me and discovered there was the wrong birthday. I lost 3 days of reservations at the restaurants I desired. Unable to order room service too because PalladiumHotelGroup was not connected. The phone in room was broken so We were had limited resources there too. Don’t think I will be returning to this resort.

PalladiumHotelGroup is almost useless. Either the resort overbooks to the point where they don’t have enough tables to feed everyone dinner, or they purposely force you to use their inefficient human butlers for some dumb reason, but either way PalladiumHotelGroup reservation system is an exercise in frustrating futility. The rest of PalladiumHotelGroup is mostly incomplete and unresponsive, providing no detail into anything you might actually want to know (restaurant hours or where to rent paddle boards, for example).

Roxanne at the front desk/manager was the best she is impeccable. Her customer service goes above and beyond what one would expect. Please let her know how much we appreciate her help

My husband and i had a great experience. The customer service has been top tier, extremely accommodating. TSR resort and PalladiumHotelGroup has made this a great experience!

I don’t understand these other reviews because I downloaded it and worked great, can’t wait to use it when I get there!

NA

Not user friendly and lacks crucial information about times (transportation especially). Just lacks a ton of information and the map is no bueno

While the service, scenery and drinks have been great, the food has sucked in the ala carte dinners, except for Boghali. The mosquitos and humidity in the room made it hard to sleep as well.

App doesn’t even start up
Unless you have older phone
I have iPhone XR and it doesn’t work but my wife has iPhone 6s and it works fine

if you create an app that is supposed to download content from a server, you must ensure your server is working, otherwise you get this kind of review. content is not available, server is not working, I dont know, PalladiumHotelGroup is worthless

Who knows when PalladiumHotelGroup was created because it’s giving information from me than two years ago. The resort Isla Mujeres otra been running since last March and here they’re talking about construction of the place... UPDATED ALREADY!!!

It frequently will not open, or cycling through the menus will cause it to break until I restart my phone. They clearly spent very little money to develop this.

PalladiumHotelGroup has been useful in planking meals and locating things to do.

If I knew Spanish maybe it could be a little bit useful. Where’s the press 2 for English?

Place is good but food and rooms are average.

I downloaded PalladiumHotelGroup but can’t even open it on my iPhone. Waste of time.

PalladiumHotelGroup worked up until the last update. I don’t understand what happened?

If you’re looking for an app that’s only function is a black screen, you got it.

Don’t waste your time downloading PalladiumHotelGroup. It never worked!

It doesn’t even include the entire hotel group.

We will be leaving in a few weeks for GP Riviera. PalladiumHotelGroup gives great info on current/upcoming events. Can't wait to use it while there.

I love PalladiumHotelGroup ! It is easy navigate with the map and it has nice thugs to do.

Very Useful app for our stay at Palladium!!

Amazed at how poorly PalladiumHotelGroup functions, and it is made obsolete by the map they give you at check in.