Contact Routesy Support

Company Name: Routesy, LLC

About: Routesy will help you find your way around some of California's top transit
systems -- San Francisco Muni, BART, Caltrain & AC Transit, Los Angeles Metro,
and West Hollywood -- in real time! Simply choose the line you want to ride,
and Routesy will show you the closest stop or station, along with real-time
prediction data to make sure you make it on time. You can also bookmark your
favorite stops to quickly get predictions i.

Rating 4.7/5

Votes 14,368

2021-03-09

Routesy Customer Service 👿🤬😡😠💢😤

Routesy Contact Information

Listed below are our top recommendations on how to get in contact with Routesy. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Routesy. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Routesy, LLC

Privacy & Terms:

http://routesy.com/privacy.html

https://app.termly.io/document/terms-of-use-for-website/6b82436d-9903-4aff-a3e5-ac86686b0680

Read 3 Customer Service Reviews 😭😔💔

4.7 out of 5

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Update: great app

2022-05-04

by RitzTheCat

I previously left a negative review because I couldn’t remove ads even though I’d previously paid for Routesy Pro. And it appeared as though the developer had moved to a subscription model. The first problem was just a bug, which the developer has since fixed. And I was just wrong about the subscription thing. So, I’m updating my review to reflect this.

Edit: Also, to clarify since I’d previously complained about subscription models, I really don’t expect perpetual updates to the app for no additional charge. I’d be happy to pay again for major updates. I’m mostly against being locked in to recurring monthly payments, which is what I *thought* was happening, but I was wrong.

🥺 🗣️ Share your Experience & Warn Others »

Phantom buses, outdated and frustrating UI

2022-05-11

by Anonymous717

This app has almost as many issues as muni and BART do.

Every single day I use this app there is a “phantom bus” situation, where either the app says there is a bus coming with a decreasing arrival time, until all of a sudden the eta resets after reaching “arriving now”, or the app doesn’t show a bus and then a bus comes.

The user interface has stated the exact same for years, and clearly has not been developed further or had any improvements. The “favoriting” option is limiting and makes you stick to one stop. You have to search for bus lines manually vs. nearby buses and stops automatically appearing...

Good on timing, but why won’t it reload?

2022-05-18

by LMK SF

This app is good if you are going to check it once and then go to your muni stop. It’s not great if you are going to try to check the app more than once. The first time the times will load, but if you go to update it, I find that it idles on the loading screen and I do not receive an update. It’s incredibly frustrating. I will then go and close out of the app to see if it will restart. Same issue.

As for timing, it’s relatively accurate, but I’ve definitely needed to sprint to the muni or missed it a couple of times.

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Why should I report an Issue with Routesy?

Pulling issues faced by users like you is a good way to draw attention of Routesy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
If you are a Routesy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Routesy.