Contact Focal Naim Support

by MementoDude

This app is hands down the most terrible I’ve ever had to use. I’ve had numerous connectivity problems when trying to configure my MuSo Qb2 in the past but today’s experience beat them all. I had to connect the MuSo to a new wifi network so had to reconfigure using the app. Whatever I tried, the app on my iPad could not find the MuSo. Eventually the app on my iPhone did. Once reconfigured i.e. connected to the new wifi, neither the app on my iPhone nor iPad could find the MuSo. I rebooted both devices. I reinstalled the app on both devices. Eventually, my iPad showed my MuSo. But when I clicked it to start configuring radio stations, the configuration screen briefly shows but then the network configuration immediately took over. And keeps doing so. No way to get to the MuSo’s actual app. My iPhone app still didn’t find the MuSo. I powered the MuSo off/on and eventually the app did see the MuSo. But when selecting it to configure radio stations, the same thing happens as with the iPad app: the wifi configuration immediately takes over. And so here I am, with an expensive hi-tech audio device that can only play stations that Naïm selected for me because the app doesn’t allow me to change those settings.

by Skkywlk

I ordered a Naim because of the brand’s reputation. Like other reviewers have stated, it simply will not connect to the internet. I have tried using the program to set it up on an iPhone 12 Max, a Samsung 20 Ultra, an iMac Pro and and a new MacBook Pro. The program will go so far, and finally says “Unexpected Error”. I even have 2 networks and have tried it with both. Same thing. I get so far on the app and then nothing. My WiFi is Google Fiber and is extremely fast, so pretty sure it’s not the WiFi. I have now spent almost a day on it. I am so frustrated that I am returning it for a refund. A simple WiFi connection has to be this convoluted? I have never in 30 years had this issue with any other program or product. How tough can this be? A lot of other companies have this down to a science.

The WiFi is fine. It worked flawlessly on the Devialet unit it was replacing and every thing else that is connected it it, except the Naim. I am on Goodge Fiber and Orbit WiFi 6, which is backwards compatible to 2.4. The same errors are received on a PC laptop and Apple laptop. You will find several examples of the same issues with a Google search.

by BillyTwoRooms

Keeps losing connection with my uniti atom, have had for less than a year. It will work fine for days and then just lose the device. Getting back connected is a bit if a nightmare.

This time however, after powering down both the phone and the atom, uninstalled app (twice), confirmed both phone are connected and on same network (atom plays radio, remote works), etc etc etc, it will not find the atom at all after 3 days of trying everything I could think of.

The streamer loses most of its functionality without app. Extremely frustrated and disappointed.