Explorer app not working? crashes or has problems?

Explorer Status

Published by on 2024-06-11

Download Explorer, the Museum’s free mobile app! Get a map, turn-by-turn
directions to exhibits and amenities, customized recommendations for what to
see, and more!    “A great aid to anyone seeing the museum for the first or
40th time.” - The New York Times   Available in English, Spanish, French, and
Portuguese.


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  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at American Museum of Natural History, developers of Explorer.


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Contact e-Mail: [email protected]


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Developer: American Museum of Natural History

E-Mail: [email protected]

Website: Visit Explorer Website



About this app

Get a map, turn-by-turn directions to exhibits and amenities, customized recommendations for what to see, and more! “A great aid to anyone seeing the museum for the first or 40th time.  Get directions to exhibits and amenities, including shortest and accessible routes. this app recommends exhibits based on interests you select—and sorts them by how close they are to your location.  Certain materials and large exhibits (i. e. the Blue Whale) either absorb or reflect the radio signals used by Wi-Fi, further complicating this technology.  If you experience difficulty connecting to Wi-Fi in a particular part of the Museum, you can usually fix the issue by moving a short distance away.  Your phone should be able to detect the hall that you are in and provide turn-by-turn directions, but sometimes the “blue dot” is not exactly in the right place.  These tiny beacons give off signals that your phone can detect (when Bluetooth is enabled).  The Museum has placed more than 700 Bluetooth beacons throughout its 45 permanent halls.  This triangulation is not always perfect, especially in certain areas like large, multi-level halls, meandering walkways, or stairwells.  Your phone calculates your position based on detecting three of these beacons simultaneously.  Go behind the scenes and dive deeper with videos, fun quizzes, and more. this app provides you the shortest route to restrooms, shops, exits, and more.  The Museum’s free AMNH-GUEST Wi-Fi also varies in strength throughout the complex.  Available in English, Spanish, French, and Portuguese. this app is automatically set to the language of your device.  Moving to another area and waiting a few moments will usually fix the issue.  Download this app, the Museum’s free mobile app!  In some rare cases it will even be missing.  How does this app know where you are? 



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