Explorer - AMNH NYC Reviews

Explorer - AMNH NYC Reviews

Published by on 2024-06-11

🏷️ About: Download Explorer, the Museum’s free mobile app! Get a map, turn-by-turn directions to exhibits and amenities, customized recommendations for what to see, and more!    “A great aid to anyone seeing the museum for the first or 40th time.” - The New York T... Show more


     


Overall Customer Experience 😎


😎👌🔥 Positive experience
43.3%

👿🤬😠 Negative experience
41.9%

🙄💅🫥 Neutral
14.9%

~ from Justuseapp.com NLP analysis of 103 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Accurate real-time tracking of location within the museum

- Indoor maps with turn-by-turn directions to specific exhibits/areas

- Provides brief explanations about exhibits/areas

- Shows location of bathrooms

- Helpful for those who are unfamiliar with the museum



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

3.8 out of 5

Poorly Lit Museum

2022-05-23

This museum is poorly lit and has poor navigation signage. Explorer often doesn’t give clear direction because of shortcomings of GPS for this application.

Doesn’t work

2022-06-24

Explorer doesn’t fully work. I loved Explorer at first but when you try to swipe right or left on certain pictures or tabs that have more information on them Explorer won’t let you swipe. It was really upsetting because we couldn’t see all the information provided, and when we read the plaques f... Show more

Complete Junk

2022-07-25

Don’t waste your time with this battery-sucking piece of junk: Just pick up a map in the lobby instead! Explorer states that it doesn’t track you, but if you look closely it is on at all times, even when you close Explorer (apparently location services is automatically enabled at all times unless... Show more

Use a paper map

2022-08-26

The map is weird and hard to get at-a-glance of where you are and where to go. It’s oddly too detailed, and giant photos that obstruct things. Deleting.

Also, it’s tracking my location even when Explorer is closed, against my permission. Not cool, I don’t like invasions of my privacy.

Good navigation, crashes when I link to link membership

2022-09-27

App repeatedly crashes if I try to look my membership details with the “link ticket” button, and “member login” just takes me to the website...

Great app for the price

2022-10-28

The American Museum of Natural History in New York City is a huge warren that's easy to get lost in. Fortunately, it is also full of helpful staff, security guards, tour guides, and just regular staff who are almost all happy to help and share their knowledge. Explorer makes it even easier to find... Show more

Not very convenient...

2022-11-29

When it never allowed me to link the tickets. That feature does not work

Useful information, but flawed navigation

2022-12-30

Good overview and detailed info on contents and locations. Useful guides for kids.
With museum wifi, navigation to specific exhibits in museum is difficult at best. Paper map was more useful.

Great concept. Has good potential

2023-01-31

As a mom with a toddler, Explorer is very useful. Instead of meandering, I can search for the topic of interest and head to the section quickly without hesitation.
This has been very useful when my daughter requests to see her latest obsession (giraffes, gorillas, squid, etc).
Only thing I ... Show more

So useful, and works like a dream

2023-03-04

Used this all day at AMNH, and what a breeze. The printed maps are always very general or not always current, and Explorer not only gives directions by most popular, by hall, and alphabetically, it gives pictures and information (plus you can check off what you've seen). With 4 floors of exhibit... Show more

Awesome

2023-04-02

Explorer was so helpful, I can't even tell you. It helped me all through the day! I downloaded it the day it came out which I didn't even know. I saw the ad on there website and I'm like this may be a good app! So I downloaded it and yesterday when I went to the museum I could see and know were ev... Show more

Best museum app

2023-05-04

I’ve downloaded my share of museum apps since I frequent many museums. This is by far the best museum app I’ve downloaded. The best feature is indoor maps. Enable WiFi (you may need to connect to their WiFi) and Bluetooth and Explorer will show you your location within the museum. It will also gui... Show more

Good

2023-06-04

Nice

Saved me from fear

2023-07-06

I got Explorer so I could at all costs STAY AWAY FROM THE BLUE WHALE MODEL. Whales scare me so badly, and I needed to know how I could stay as far away as possible from it. But my family wanted to see it, so I walked with them up to where the exhibit starts, so I could not see it. Explorer helped... Show more

Brilliant app

2023-08-06

Does everything I needed it for.

Very helpful for a first time visitor

2023-09-07

Gives all the things one needs in a single map. With turn by turn directions and information on all the stuff in the museum. Must download at your visit to AMNH.

Very Helpful

2023-10-09

It shows the places of every single exhibit and shows you how to get there. It also shows you where the bathrooms are (bless). Very helpful and usefull, would recommend using when in the American Natural History Museum in NYC.

Love it

2023-11-09

I love it, this is really cool. I live in New York City but I can never get enough of this place. I didn’t know this was an option until I went today. I hope their cafe opens soon as I would like to study in this wonderful building.

Sooo helpful

2023-12-11

I was trying to figure where the American Indians were for about 30mins before I downloaded Explorer . After I did it was a straight forward 11 minute walk right to the hall of eastern woodland Indians. I would highly recommend anyone to download Explorer if there visiting the natural history muse... Show more

Must download!

2024-01-11

Explorer is really helpful. It gives you live map so you won’t get lost in the museum. Also it helps you navigate important things and gives you a brief explanation about that. So, download Explorer before you come to the museum!



Is Explorer Safe? 🤗🙏


Yes. Explorer - AMNH NYC is very safe to use. This is based on our NLP (Natural language processing) analysis of over 103 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.8/5 . Justuseapp Safety Score for Explorer Is 50.8/100.


Is Explorer Legit? 💯


Yes. Explorer - AMNH NYC is a totally legit app. This conclusion was arrived at by running over 103 Explorer - AMNH NYC User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Explorer Is 68.2/100..


Is Explorer - AMNH NYC not working? 🚨


Explorer - AMNH NYC works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Explorer - AMNH NYC? Post a Review




Features

Certain materials and large exhibits (i.e. the Blue Whale) either absorb or reflect the radio signals used by Wi-Fi, further complicating this technology.

If you experience difficulty connecting to Wi-Fi in a particular part of the Museum, you can usually fix the issue by moving a short distance away.

How does Explorer know where you are? The Museum has placed more than 700 Bluetooth beacons throughout its 45 permanent halls.

These tiny beacons give off signals that your phone can detect (when Bluetooth is enabled).

Explorer recommends exhibits based on interests you select—and sorts them by how close they are to your location.

Your phone should be able to detect the hall that you are in and provide turn-by-turn directions, but sometimes the “blue dot” is not exactly in the right place.

This triangulation is not always perfect, especially in certain areas like large, multi-level halls, meandering walkways, or stairwells.

Your phone calculates your position based on detecting three of these beacons simultaneously.

Get directions to exhibits and amenities, including shortest and accessible routes.

Explorer provides you the shortest route to restrooms, shops, exits, and more.

The Museum’s free AMNH-GUEST Wi-Fi also varies in strength throughout the complex.

Your feedback is important and will help us improve your Museum experience.

Moving to another area and waiting a few moments will usually fix the issue.

Explorer is automatically set to the language of your device.

  Customer Service/Support
Developer:
American Museum of Natural History


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