Certain materials and large exhibits (i.e. the Blue Whale) either absorb or reflect the radio signals used by Wi-Fi, further complicating this technology.
If you experience difficulty connecting to Wi-Fi in a particular part of the Museum, you can usually fix the issue by moving a short distance away.
How does Explorer know where you are? The Museum has placed more than 700 Bluetooth beacons throughout its 45 permanent halls.
These tiny beacons give off signals that your phone can detect (when Bluetooth is enabled).
Explorer recommends exhibits based on interests you select—and sorts them by how close they are to your location.
Your phone should be able to detect the hall that you are in and provide turn-by-turn directions, but sometimes the “blue dot” is not exactly in the right place.
This triangulation is not always perfect, especially in certain areas like large, multi-level halls, meandering walkways, or stairwells.
Your phone calculates your position based on detecting three of these beacons simultaneously.
Get directions to exhibits and amenities, including shortest and accessible routes.
Explorer provides you the shortest route to restrooms, shops, exits, and more.
The Museum’s free AMNH-GUEST Wi-Fi also varies in strength throughout the complex.
Your feedback is important and will help us improve your Museum experience.
Moving to another area and waiting a few moments will usually fix the issue.
Explorer is automatically set to the language of your device.