Are you having issues? Select the issue you are having below and provide feedback to Cruise Shipmate.
- Photos section is extremely frustrating to try to add additional pictures
- No way to review and share excursion information
- Not enough personal information to search shipmates and see who has similar interests
- Random people wanting to be “shipmates” and sending messages about how pretty I am
App keeps crashing. Won't stay open. Can pull up log off cruises
Same problem. Can't update with new cruise. Obviously the developers given up on this app, as multiple people have this issue with no response and no resolution. Too bad.............it was a good app.
Unable to add new cruises just keeps freezing.
I have been trying intermittently for the last 6 weeks to add my May 2024 cruise to my app but it just gets stuck in 'Adding Cruise'. It doesn't look frozen as the throbber is moving.
I can't add our last cruise. I tried before we left and have tried after we got back home. The site says it loading but nothing happens.
Complete guide to troubleshoot Cruise Shipmate app on iOS and Android devices. Solve all Cruise Shipmate app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cruiseline.com, developers of Cruise Shipmate.
Our cruise forums are packed with happy users, eager to share their cruise knowledge and tips. Save and share your entire cruise history and learn everything you need to know about your upcoming sailings. Voted "Best Cruise App," Shipmate has over Two Million Downloads and was the first cruise app ever created! Inside, you'll find boatloads of content for your cruise ship and ports. You can visit your ports well before stepping on board with user tips and reviews, so you’re ready to make the most of your limited time ashore. Got a question? Shipmate is the ONLY Cruise App you can use before, during, and after your cruise! AND it works for every cruise line, not just one. Stop waiting for your cruise. You'll get to know your vessel top to bottom using our detailed deck maps, and user-submitted pictures. Download Shipmate and start your vacation today!