Cruise Shipmate app not working? crashes or has problems?

Cruise Shipmate Status

Published by Cruiseline.com on 2024-01-14

Shipmate is the ONLY Cruise App you can use before, during, and after your
cruise! AND it works for every cruise line, not just one. Save and share your
entire cruise history and learn everything you need to know about your upcoming
sailings.

I have a problem with Cruise Shipmate

Are you having issues? Select the issue you are having below and provide feedback to Cruise Shipmate.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

200.0%

Not working

100.0%

Reported Issues: 4 Comments

By SteveandCori 2 months ago

Same problem. Can't update with new cruise. Obviously the developers given up on this app, as multiple people have this issue with no response and no resolution. Too bad.............it was a good app.

By Fiona Wyse 7 months ago

Unable to add new cruises just keeps freezing.

By Sam 8 months ago

I have been trying intermittently for the last 6 weeks to add my May 2024 cruise to my app but it just gets stuck in 'Adding Cruise'. It doesn't look frozen as the throbber is moving.

By Steve Doll 9 months ago

I can't add our last cruise. I tried before we left and have tried after we got back home. The site says it loading but nothing happens.

Common dislikes about Cruise Shipmate app

- Photos section is extremely frustrating to try to add additional pictures

- No way to review and share excursion information

- Not enough personal information to search shipmates and see who has similar interests

- Random people wanting to be “shipmates” and sending messages about how pretty I am

Have a Problem with Cruise Shipmate? Report Issue

Common Cruise Shipmate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cruise Shipmate app on iOS and Android devices. Solve all Cruise Shipmate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cruise Shipmate iPhone Issues and Solutions

Cruise Shipmate iOS app crashes, not working, errors
Cruise Shipmate iOS app network issues
Cruise Shipmate on iOS has black/white screen

Cruise Shipmate Android App Issues and Solutions

Cruise Shipmate has errors/crashing/not working
Cruise Shipmate server network connectivity issues
Cruise Shipmate has black screen

Cruise Shipmate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cruise Shipmate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cruise Shipmate app crashes or not working on Iphone (iOS):

Close and restart the Cruise Shipmate app on iPhone
Update Cruise Shipmate app to the Latest Version for iOS
Uninstall and reinstall Cruise Shipmate iPhone app
Update your iPhone to the latest iOS version

Fix Cruise Shipmate on iPhone unable to connect to server/internet connection issues::

To resolve Cruise Shipmate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cruise Shipmate black/white screen (blank screen) on iPhone:

Follow the Cruise Shipmate iOS app troubleshooting guide Here →

Cruise Shipmate Android App Issues and Solutions

Fix Cruise Shipmate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cruise Shipmate app issues:

Force Stop the Cruise Shipmate App
1. On android, goto "Settings" » click Cruise Shipmate app. » click "Force Stop".

Update Cruise Shipmate to the latest version on PlayStore

Clear Cruise Shipmate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cruise Shipmate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cruise Shipmate.

Fix Cruise Shipmate unable to contact server/ Cruise Shipmate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cruise Shipmate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cruise Shipmate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cruise Shipmate on android.

Solve Cruise Shipmate black/white screens issue on Android:

Follow the Cruise Shipmate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cruiseline.com, developers of Cruise Shipmate.

73.17% Contact Match

Developer: Cruiseline.com

E-Mail: [email protected]

Website: Visit Cruise Shipmate Website

64.29% Contact Match

Developer: iCruise.com / WMPH Vacations

E-Mail: [email protected]

Website: Visit iCruise.com / WMPH Vacations Website

About this app

Our cruise forums are packed with happy users, eager to share their cruise knowledge and tips. Save and share your entire cruise history and learn everything you need to know about your upcoming sailings. Voted "Best Cruise App," Shipmate has over Two Million Downloads and was the first cruise app ever created! Inside, you'll find boatloads of content for your cruise ship and ports. You can visit your ports well before stepping on board with user tips and reviews, so you’re ready to make the most of your limited time ashore. Got a question? Shipmate is the ONLY Cruise App you can use before, during, and after your cruise! AND it works for every cruise line, not just one. Stop waiting for your cruise. You'll get to know your vessel top to bottom using our detailed deck maps, and user-submitted pictures. Download Shipmate and start your vacation today!