Celebrity Cruises app not working? crashes or has problems?

Celebrity Cruises Status

Published by on 2024-01-11

Our app guides you through your upcoming vacation. Get ready for your cruise
with easy check-in and, once onboard, use the app to plan your entire voyage.


I have a problem with Celebrity Cruises

Are you having issues? Select the issue you are having below and provide feedback to Celebrity Cruises.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Login
63.4%

Something else
58.5%

Not working
22.0%

Account
7.3%


Reported Issues: 24 Comments

By James Allen   1 week ago


Getting ready to complete health questions. The app asks to accept updated digital terms. When I accept it just repeats.

By Julia   4 weeks ago


Android app asking to accept conditions, press Accept and it reloads the same page, I press Accept, going round in circles. I need to complete heath questionnaire today ahead of tomorrow's cruise

By Edwin Tracy Rhodes   2 months ago


I have 2 upcoming cruises. When I log into the Celebrity App it loads my furthest cruise and not my next cruise which is under 100 days now. I can see where to select 'a different cruise' but when I select that, it goes to the X screen and freezes there. I've left it on for an hour and it never does unfreeze. I can shut down the app, relaunch, and it does it again. I have a Samsung S20 FE and I've cleared the cache as well as uninstalled and reinstalled. HELP please!

By Willie Williams   4 months ago


My celebrity app no longer shows menus for the restaurants My sailing is 95 days away. I use to see available menus

By Nancy Vos   6 months ago


I am onboard ship and my celebrity app is showing ships time as an hour later than actual time on android phone. Have deleted and re-instslalled several times, deleted storage data. Any way to fix?

By Joan Todd   7 months ago


Celebrity app on I phone not showing December 2023 cruise and it is paid in full. It does show the cruise scheduled January 2024.

By Josephine Antonio Hobbs   9 months ago


Hello, The app was working fine until I checked in via my computer for my upcoming cruise. After logging in successfully onto the app, I keep on seeing a flashing X . Even rebooting the phone does not solve the issue. I own a Samsung phone.

By Sean Kennedy   11 months ago


When i hit check in on the app, it shows the X and freezes on that screen but wife has same phone but it works

By Mary Hula   11 months ago


App won't download on tablet This is awful!

By Don Oldford   1 year ago


I have a cruise booked on the summit in Bermuda for the end of May I have also booked a cruise for next year in Hawaii when on the app only the Bermuda Cruise shows up. However when I'm on the website both cruises show up why is the app not showing all of the cruises that are booked with celebrity. I have uninstalled and reinstalled the app twice and still having the same issue. Please help with the bugs that are causing this issue on your app. Thank you.

By Roni zola   1 year ago


The app says it is not compatible with my phone or tablet. Samsung Galaxy s10 and new galaxy tablet. Help. Then my husband was able to load it and after a week the menus only show kids menus. It used to show all

By Tom Heldreth   1 year ago


Celebrity app not working. Loaded Celebrity App on IOS tablet and iphone. Logged in. Screen displays My Cruise and reservation number. However, there are no other menus on the screen to navigate and complete our pre boarding information. Where do you get tech help.

By Penny Wheeler   1 year ago


The app won't install on my Samsung S10. It appears to download but won't then install. The app is working correctly on my husbands Samsung S20+.

By Joe Roth   1 year ago


iPhone app not showing my reserved excursions. iPad does.

By ,Mark Himelick   1 year ago


I just booked Celebrity Summit departing Miami January 4, 2023. My celebrity app does not recognize this cruise and does not show up on my app. I also have a cruise booked in June 2023 on Constillation and that cruise shows up fine. I had Celebrity link the cruise with my account but it still does not show up. Whats the problem?

By Andrew newman   1 year ago


I can’t get the iOS 15.0 on my apple devices they have latest 12 software no other updates available. What if you can’t get the app

By Peter Wells   1 year ago


App shows the last cruise I took and none of the future ones I have booked, have deleted and reinstalled but still no difference!!

By Debra   1 year ago


I cannot seem to order a beverage package on the Celebrity website after I log in?

By AUDREY KIRKPATRICK   1 year ago


AUG 2022 UNABLE TO VERIFY VACCINATION STATUS FOR MYSELF AND GUEST, OPTION HAS BEEN REMOVED FROM CHECK IN LIST ON YOUR APP CAN YOU PLEASE ADVISE KIND REGARDS

By David Hopkins   1 year ago


Reservation 6319153. I don’t seem to be able to input my Proof of Vaccination information. All that shows is Travel Info then Arrival Time and Health Status which I know I can5 do until 3 September. I have received my vaccination certificates but in the check in screen it’s disappeared. My wife had input hers in 31 July and received confirmation of validation from you. Is there a problem with the app? How can I resolve the issue and input the information.

By Ellen England   1 year ago


I have the wrong cruise showing up on the app when I try to add my cruise the app says that trip is already added. The room number is correct but the ship and itinerary are wrong. Help.

By WM Leung   1 year ago


Celebrity app Checkin not working "Check-in has Checked out"

By Evy Gold   1 year ago


I am trying to install Celebrity Cruises app I am being told to Tap id Nothing happens

By Philip wootton   1 year ago


Sailing tomorrow and I have completed check in on app for my wife and I but notice that both express passes are in my wife name will that be a problem


Common dislikes about Celebrity Cruises app

- Incorrect and out-of-date information.

- No ability to mark/highlight certain activities or events that you are interested in attending.

- Celebrity placing a restriction on leaving the boat at the Roatan port without notification prior to disembarkation.

- Celebrity informing guests that only staff would be required to wear a mask once on board, then implementing a mask mandate onboard.

- Celebrity not issuing a refund despite confirmation.



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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Royal Caribbean Cruises Ltd., developers of Celebrity Cruises.


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Developer: Royal Caribbean Cruises Ltd.

E-Mail: [email protected]

Website: Visit Celebrity Cruises Website



About this app

Notifications will remind you when you have plans. - Track your onboard expense account in CelebrityCruises (or not… after all you’ll be on vacation!  Get ready for your cruise with easy check-in and, once onboard, use CelebrityCruises to plan your entire voyage.  CelebrityCruises will even help you out with a reminder notification. - Plan each day by browsing daily activities and saving them to your calendar.  No internet package required. - Complete the guest safety briefing on your time before setting sail.  Connect to your ship's guest Wi-Fi.  Features may vary from ship to ship.  Our app guides you through your upcoming vacation.  In-app purchases available.  App is free to download and use.  We continue to develop and enhance CelebrityCruises and are looking for your ideas and feedback. Email AppFeedback@rccl. com and tell us what you’d like to see in the future. 



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