Cruise Norwegian Status

Cannot logon on Android. Works on iPhone and iPad or laptop.

My client can log into the app, but can't get her cruise connected. Can you send instructions on how to do this?

I can't log in to the app on my Samsung S9 but I have no problem on my laptop or tablet. Says username or password incorrect.

I cannot log onto NCL app on my iPhone or iPad. It states that I’m not registered and does not recognize my email. Currently cannot find anyone to help with us with the available phone numbers of NCL

Just has a spinning wheel when I try to add anything to my cart on app, excursions, add-ons like dining or water package. This is silly. If anyone heard about a fix for this, let me know. Doesn’t work on any browser either! Even with a vpn. Cruise is in a couple weeks.

Trying to book shore excursions but won’t complete or allow to pay/register credit card. Friends we are travelling with having same issues!!

Can’t log in can’t reset password

This app will not download saying it will not work on my device. It does not say why. My phone is a Samsung A5, which is not all that old...

Can't even download the app! Get message "this app won't work for your device"! I have an Android Galaxy S7 Edge

Can’t download app - Tried to register my NCL acct & states doesn’t recognize me even with reservation number & departure date??

Only see the tiers.. no longer see my bid upgrades that said pending

Won’t let me add items to cart and checkout

Same problem. Why can't NCL fix the problem? Did 1st graders write the app?

Hi trying to check in for Oct 6th cruise 2022 but july3rd 2023 is only coming up how do I solve the problem.

Can't log in. Just get a spinning wheel.

I’m on iPhone, I can login, but trying to book excursions or dining, the add to cart area just has a spinning circle and never fully loads. Happens on Wi-Fi and cellular data.

Same issue. I have NEVER been able to get this to work. Cannot log into App, Keeps telling me that the username or password is incorrect, yet I have no problems logging in through PC.

Cannot log into App, Keeps telling me that the username or password is incorrect, yet I have no problems logging in through PC.

Cannot log into App, Keeps telling me that the username or password is incorrect, yet I have no problems logging in through PC.

App won't allow me to log on. Keeps saying username and password is wrong but it allows me to log in in a lap top. I have an android. I have a cruise coming up and I'm not taking my lap top. What is the fix to this?

App won't allow me to log on. Keeps saying username and password is wrong but it allows me to log in in a lap top. I have an android. I have a cruise coming up and I'm not taking my lap top. What is the fix to this?

App won't allow me to log on. Keeps saying username and password is wrong but it allows me to log in in a lap top. I have an android. I have a cruise coming up and I'm not taking my lap top. What is the fix to this?

Cannot log in to app on my android. Says wrong username or password but allows me to sign in on a Lap top with no issues.

Can NOT log in. Can NOT reset password it will NOT even let me submit to change password.

I can not get the APP from the play store, it shows all other cruise apps but not NCL. I have a samsung JVC 3

Your App is not working properly when I go to edocs and try to print it does not work etags or documents very horrible app

I am having the same issue that most seem to be having. The app tells me that I have an incorrect login or password and will not submit when trying to reset the password. I have reset it online and have uninstalled and reinstalled the app all to no avail. Leaving soon on a cruise and would like too have the app working before I go. Any suggestions?

Cannot sign in to the mobile app. I have uninstalled and reinstalled app. "incorrect username/password. The reset tab is not working either. will not SUBMIT. The NCL website is fine and I can access my account on the laptop. The mobile app has the problem. Please LOOK at your app.

Cannot get in online claims wrong email or password reset several times with no positive luck. Hopefully I can still get in on line to set up for a scheduled cruise in October. This has and has been happening for a long time.

Same problem as everyone else, keep getting the error message "incorrect username or password " I have reset it 3 times. Is anyone from NCL working on resolving the issue!!!

Same issue as reported by many people. App won’t load. Have iPhone 12 pro. My wife has the same phone and it works for her. Have reinstalled repeatedly without success.

Can't assess my account doesn't recognize me or password. Have u installed and reinstalled did not help

The FREAKING APP not working!! I'm looking at all the other posts and having the "same" issue. Get this resolved!! App does not recognize my UserID or Password. I'm able to login on my laptop. Not taking laptop with me on the cruise. This APP problem, after reviewing all your post on the app has been going on since April 2022. I have uninstalled it, reinstalled and even went to the app settings and cleared cache and data. The issue does not appear to be on the user end. Please resolve.

I can’t log in to book excursions apparently there are two apps running in my booking

Can’t print downloaded docs

Won't let me sign in, Won't let me reset my password, can do everything on NCL website. Worked great last week. Suddenly nothing. All other apps work on my phone.

Won't let me sign in, Won't let me reset my password, can do everything on NCL website. Worked great last week. Suddenly nothing. All other apps work on my phone.

I cant find my new reservation. When I try to find it in app under “find my reservation” it says there isn’t any.

Same as others. Can't sign into the app but Laptop is fine. Tech support not helping. Still missing field to add my middle name to match my passport. Had to call NCL to add middle name. Very poor software design.

I have a Samsung S10 E android phone I cannot get signed in to the app. I have tried un installing the app turning phone off not working It says its the wrong username or password but it's not ! Please help

I can't log into the app, it does not recognize my login info. I am using my email as my user name. My password has no spaces or special characters. I have uninstalled and reinstalled the app. I have also tried changing my password. Nothing works.

Can’t sigh. In, reset password over and over and still get invalid username or password. Been on hold several hours over a week, finally got to talk to a person but because my husband was not available.....they couldn’t help me!!! Now can’t get through hold again and he had to go out again. Soo sorry I even thought about going on this trip!!!

I am unable to login to my account on the app. It says incorrect username or password

Can't login into ncl website or mobile app from my phone

I can login in using computer but not NCL app. I even tried reinstalling the app, change password using “forget password” link. The silly App still doesn’t say incorrect password. My cruise date is 2-3 weeks away. Need someone to take care of problem.

I can login in using computer but not NCL app. I even tried reinstalling the app, change password using “forget password” link. The silly App still doesn’t say incorrect password. My cruise date is 2-3 weeks away. Need someone to take care of problem.

Booked a cruise on Norwegian Escape on 20th May, leaving Civitavecchia on 17th July, but still my cruise doesn't shows on the NCL App. When I'm expected to view my cruise on the app? Thanks

My app is not letting me login. It also wont let my husband register on his. Is there a time limit before your cruise date maybe.

will not save flight info

Also cannot log on via the app, but can on my computer

I can login on computer but app says wrong password. I clicked on forgot password to reset but never get an email to reset.

The app has dropped my reservation and wont recognise it !!

I can log into my account on the computer but the app says the log in info claims password, or user id or email incorrect