Mobily app not working? crashes or has problems?

Mobily Status

Last Updated on 2024-09-06 by Mobily

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Summary of Mobily Problems 😠👌🔥

- Some users experience sluggishness and difficulty charging money

- Frequent 3G periods and line cuts, preventing full enjoyment of 4G features

- Payment process not available without internet access

1 Reported Issues: 😵🆘🛟🚨📢

Chidiebube

2022-08-07

My mobily app on my android phone has not been working for over a month now. I have done all updates and I even changed phones but the problem persists.

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Common Mobily Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mobily app on iOS and Android devices. Solve all Mobily app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mobily iPhone Issues and Solutions

Mobily iOS app crashes, not working, errors
Mobily iOS app network issues
Mobily on iOS has black/white screen

Mobily Android App Issues and Solutions

Mobily has errors/crashing/not working
Mobily server network connectivity issues
Mobily has black screen

Mobily iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mobily app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mobily app crashes or not working on Iphone (iOS):

Close and restart the Mobily app on iPhone
Update Mobily app to the Latest Version for iOS
Uninstall and reinstall Mobily iPhone app
Update your iPhone to the latest iOS version

Fix Mobily on iPhone unable to connect to server/internet connection issues::

To resolve Mobily network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mobily black/white screen (blank screen) on iPhone:

Follow the Mobily iOS app troubleshooting guide Here →

Mobily Android App Issues and Solutions

Fix Mobily not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mobily app issues:

Force Stop the Mobily App
1. On android, goto "Settings" » click Mobily app. » click "Force Stop".

Update Mobily to the latest version on PlayStore

Clear Mobily App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mobily app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mobily.

Fix Mobily unable to contact server/ Mobily internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mobily » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mobily » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mobily on android.

Solve Mobily black/white screens issue on Android:

Follow the Mobily android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mobily, developers of Mobily.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Mobily App Website

Privacy Policy: https://www.mobily.com.sa/wps/portal/web/footer/privacy-policy

Developer: Mobily

60% Contact Match

Developer: Mobily Pay

E-Mail: [email protected]

Website: 🌍 Visit Mobily Pay Website

About this app

Updated to include a modern, clean and highly intuitive look and feel, this app App streamlines your account management experience giving you fast access to all your important account info and more. Take control of your this app products and services with the all new this app App. With new features and improvements added regularly you’ll be able to do more than ever before. • All Your Lines in One Place - Manage all your numbers under one account simply and securely.