Contact Apple Store Support

by Robeddie

As another recent reviewer noted, this app now require you to sign into icloud to use this app. This, even though I am signed into itunes and the app store (just not signed into icloud).
When I try to open the app, a dialog box opens up saying I must have an apple ID (which I do and am signed in) but when I click on the tab below that message, it takes me to settings where it asks me to sign into icloud!
I dont use icloud and never will, and this app, until the update, never required me to use icloud in the 5 years I've been using it.
So its either a bug, or an asinine move by apple to try to shove icloud down our throats.

by Addicteddave

Well, I am not typically one to leave a bad review but I guess today is a first. Apple let me down today. My ten year old son made some bad choices, guessed and changed our Apple ID password and spent a thousand bucks on in-app purchases. Granted- we should have caught him that day of instead of the next day, but within 48 hours we had confiscated the phone and contacted Apple. They reviewed everything and gave us back $200. I reached out again with no change in results, and one last time for good measure. They aren’t going to budge. I get that we need to be accountable, but we are out $800 and I feel like they could have done more.

by Spektak1

You seem to have everything else covered in these days of COVID-19. At the very least, your app could’ve made clear on an individual store’s page that you need to make an appointment to shop there in-person.

Just wasted a morning coming in to purchase an item that your app said was available and gave me the store hours, but didn’t mention it’s by appointment only, even for items that don’t require a specialist to set up (it DOES say you need an appointment for anything that you’d need specialist assistance with).

So while it’s nice that you outline that I need a mask to enter the store, the appointment necessity could be clearer.