Contact Apple Store Support

by JY237

Please allow for user ability to toggle between accounts. I’m one of those poor souls that has an iTunes account and and iCloud/Email account. Yes, different. Early iTunes account adopter and later paid iCloud; before iCloud became free for all. Now, the store automatically grabs the iCloud not the iTunes account. There no way to change it. This is poor executed and a major inconvenience. If one signs out of his/her primary device (iPhone) to force Apple Store App to take your iTunes account instead of iCloud, then it logs your iTunes account off of all of your devices. This is nightmare to log back into every single device. Again, poor execution and no common sense. So, I went to log into Apple Store in Safari on iPhone to bypass the App logged to iCloud. I logged into Apple Store online after being harassed by iOS to log in with iCloud. Then, every time I selected to do something like “search for MagSafe charger” I was redirected to the App with wrong account. Ergo, I HAD to delete the Apple Store App just to use Apple Store in Safari with my correct account. Again, poor execution and majorly inconvenient.

PLEASE FIX THIS INSANITY.

I actually like the Apple Store App…it will remain deleted until this mess is corrected.

by AmbroseDeclan

This is the worst customer service I have ever experienced. I would expect more from the amount they are charging for their products.
I recently tried to purchase an iPhone 13 through the online store. I tried my debit card about 5 times and it kept saying the payment failed. I then tried my dad’s credit card to see if it made a difference. Nothing, expect they were able to charge both of our cards for the one phone. I checked and no email with no confirmation number. I called several times the same day. I talked with someone rather helpful, or so I thought and said she found where it charged. She was then to push the charges through. Two days later, I have received nothing and the two cards are still charged. I called and called again. I got transferred about 20 times and got cut off a couple of times...how convenient for them. I was told they couldn’t find the charges. Nothing has been done and I’m still out the money with no phone to show for it. After that ridiculous amount of time wasted on trying to contact them and get some answers, I would rather just buy my phones from a different company. There is no reason for any of this.

by Robby

I unfortunately have 2 Apple IDs that I use all the time and many years later Apple provides no way to combine them. I had an Apple ID years ago with all of my iTunes purchases on it, then was able to get a free .Mac account when those came out, which became iCloud later. All my syncing goes through iCloud but my purchases go through my old Apple ID. I would absolutely love to combine them but you can’t.

Why do I bring this up? Well for some reason they built this app to sign in to your iCloud account automatically. You can’t change it, it’s just whatever iCloud is signed in to your device. The phone lets you sign in to iCloud with one account and the stores with another Apple ID but this app doesn’t care. You can’t manually sign out and sign in to another account or anything like that.

This is particularly an issue when you get a gift card. It will automatically apply the gift card when you tap on it from an email or something like that to your Apple ID used for App Store purchases on your phone. But this app isn’t tied to that. And it is nearly impossible to move gift cards too. It has caused multiple headaches, because they don’t think of any edge cases (or don’t care).