Rue La La Reviews

I was introduced to RueLaLa via Instagram. I'm annoyed because I was under the impression of you advertise on Instagram I should be able to see your website and what you're offering. Instead I'm prompted to make an account (which I will be deleting) and then guess what? I still can't look because it redirects me to RueLaLa Store. I left the Instagram app and tried on safari and still to no available. I figure I've already created an account now I might as well look; As it turns out I was not interested in the current merchandise available after all. But now I feel as though I've wasted my time and led Instagram's algorithms into believing I was interested in something I couldn't even see. Ridiculous.

I used to be an avid this app purchaser. Then I started traveling overseas and did not want the wait to see my orders arrive until I returned to the States. I loved what they offered and was sad to quit ordering from them.
Fast forward a couple of years, I was so excited to see this app’s updated app and I ordered from them immediately as I am back in the US. They cancelled my first order with this email:
“Dear Member,
We wanted to get in touch with you regarding your recent order. We're sorry to tell you that the merchandise you ordered is no longer available.”

What? Really? I purchased this item as a birthday gift and I had to scramble to find another present. I contacted customer service and asked if I could extend my free shipping another 30 days. They said yes but I never received the shipping credit. When I asked again, I apparently couldn’t get the same customer service agent and they had no idea what I was referring to. I let it go. Mistakes happen.
I ordered again putting my poor customer service experience behind me. I purchased on July 24th...today, August 6th, 2019, I received the exact same email as above. Again-NO EXPLANATION OR COMPENSATION OFFERED. 13 days after I ordered, it hadn’t left the warehouse...because they have poor inventory or relationships with their vendors.
As a reference, my first order that was cancelled was on April 25, 2019.
So disappointed in you this app!

I’ve usually had a good experience with Rue la la. But this time I did not. I ordered a Gucci belt and it didn’t come with a dust bag. I chatted with customer service rep Natori on 4/17/2 at about 10am EST. I told the rep the dust bag was missing and explained that I ordered belts from them or their affiliates, and it always included the dust bag. The rep pretty much said there wasn’t anything they can do for me and that listing would state that if it would have a dust bag. But this is false because I received a belt from them in the past, listing didn’t say anything about a dust bag, but I still received one. So that there is inconsistent. At this point I’m not too upset about the missing bag, but more upset they didn’t do anything to make it right and pretty much gave me any excuse to justify their mistake. If you choose to buy from Rue la la, just know you may not get everything that should me included with the item you bought.

You can let them know within 15 min there was an error in shipping. When I used PayPal it shifted my address to an old address that I had never used with RueLaLa before and when I informed the company they legitimately suggested I drive back to my old address and try to intercept the package or pay for mail forwarding. I attempted mail forwarding but it needed a week to go through so this also wouldn’t work. Then I was told I couldn’t cancel. I was also told if they didn’t get the package magically returned then I was still liable for the charges. When I told them the company was poorly run my account was blocked but they still removed the money form my American Express while being made fully aware it is not going to my home and now I can’t even initiate a return on the clothes that arrived from my last order that was doubled accidentally.

A few years ago, I had an issue with not receiving a package from Rue La La, in the tracking it said the package was damaged and would not be delivered, contact customer service to resolve the issue. So I contacted customer service and dealt with the least friendly person I ever encountered, told me that the tracking still said it was on its way. I told them to expand the tracking and read what I read, they did then said oh, well we have to wait 6 weeks to credit you. After being a loyal Rue La La customer for years, I was so frustrated, I stopped shopping with them. Over the years I started ordering occasionally. But never again, I just placed an order fro their deal of the day and received a rocking chair that did not fit together, contacted customer service they offered to send me a label to send back, then they would credit me. I explained that I wasn’t looking for a credit, I wanted the item and would like the correct pieces to be sent. The arrangements for a replacement item that came damaged and had the same pieces that still didn’t fit. I’ve contacted customer serve 2 X in the last week and have yet to hear from them. Deleting RueLaLa and will never shop from them again.

I found the interface to be clunky. I hate that you have to create an account just to see what they offer, the discounts are lame and so is the selection, everything says “last one left”. A coach purse with $15 off is not my idea of a deal. Clearly others do not share my opinion and I am glad they enjoy this site. I am not picky, but I know how to shop and I know a good deal in my sleep (because I am cheap, but within reason). This felt gimmicky but to each their own. I had to send an email to cancel my account which will take ten days. Again, feels clunky. I hate reviewing things, bad reviews always read so entitled and annoying. That my experience brought me to this low place makes me hate them more. Yes, its obnoxious and I absolutely do not care.

I’ve had some great purchases with Rue La La, but they also really mess up sometimes. For example, I just received a coat with an ink tag still attached and their only response is that they will allow a return, but they can’t remove it. What a pain. As if it doesn’t consume my time. On another occasion, their website made an error and sold me two of something and the item was final sale. They did accept a return but only after accusing me of an error even though it was clearly a web error. On another occasion, a shirt I ordered that appeared white in a photo was light pink. I returned it with a complaint that they needed to update the description, and then they kept emailing me asking me to purchase the item again without updating the color on the description. So someone else probably dealt with an avoidable error. They’ve also sold me things they didn’t actually turn out to have in stock. At least they are good about returns. Just realize that you are gambling a bit and can be inconvenienced, but they have never ripped me off. I wish they would pull it together though. They clearly have some major organizational issues.

Why is it that you can filter by men and women in adult clothes, shoes, watches etc but when it comes to kids you can’t filter boys and girls??? There are by far more girls than boys clothes and shoes which is fine, stores are the same way but they have separate boy and girl departments. With two boys I have zero interest in scrolling through the tutus, dresses, pink, purple etc. GIVE ME BOY/GIRL FILTERS!
Another thing I found that is insanely frustrating. There were some shoes I saw that I wanted a while back but I didn’t snag them by the time the sale was up so I missed them. I’ve had my eyes peeled for them ever since and never saw them come back. Even searched for them. I gave up and googled them today. Found them and they were on the Rue la la site!?!?!? I did a more specific search on RueLaLa and still couldn’t find them. Logged in on the website, added them to my bag, went back to my app and they were in my bag. Why doesn’t your app have everything your website does?!?!?! This is SO frustrating! FIX IT!!! You would sell more of your app had everything your website does. Why would you do this???

I have been trying to order an item for Christmas. Since I won’t be at my home address for Christmas I had it shipped to the address I will be. The order keeps on getting cancelled because my shipping does not match my billing address. Contacted customer service and they said there’s nothing they can do. They give “suggestions” but they cannot override the system. They either can’t place an order for you. Don’t understand at all what kind of customer service cannot place an order or fix a system issue with shipping address? They said the system will see it as a high risk purchase… what? So if I’m trying to send a gift I can’t because my billing and shipping does not match? Makes no sense whatsoever. So in order for me to place the order o have to pay the rush shipping to get before me leaving to my vacation address. Honestly, for such a great place to purchase luxury items, customized service needs to be improved.

RueLaLa is cool but someone on their photoshop/marketing team thinks all women should have added holes in their abdomens. I really wish there was a way to upload photos to this review because I realize i sound like an unhinged loser but seriously…in almost every bikini photo they photoshop/add these crazy weird holes on the models which I think are meant to look like muscle lines and honestly but they don’t - they look like holes - and I don’t even know why it’s so upsetting they aren’t making the women look skinnier it’s just like…why? Who is sitting in a room and is like… “wait don’t publish this listing until we add an extra abdomen hole on her”. This feels like really important feedback to share publicly. K thanks.

I have made many wonderful purchases with Rue La La for years now. The items are not a bait and switch, what you see is what you get 100% of the time. The value for many items is extraordinary! However, it’s worth three stars for using FedEx Smartpost which is an archaic method of shipping. Why make your shoppers wait an unnecessary amount of time when standard ground is so much more efficient? Maybe the price we pay for a month of free shipping with a purchase? I’d rather pay for shipping each time than deal with Smartpost. Otherwise, it’s well worth it - Rue La La is a better quality Off 5th or Nordstrom Rack minus the brick and mortar. You will love it! Just expect to wait for your fantastic finds!

I love this site and I love their products but not happy with a gift I ordered for Halloween gift . Food item arrived broken and undesirable in 2 orders asked for a refund as they said they could NOT resend it I was told broken items need to sent back . Nothing like going to someone you sent a gift to saying can I have it back to get a store credit from Rue La La I felt like customer service could care less for a $70 Apple basket .....Mrs Prindibles will not order from you as a vendor and not sure I will order from Rue LA LA again based on this customer service which was horrible for these high quality products and vendors !!! Didn’t want cash wanted a store credit !!

You have to filter and tap all of your sizes you want to see for every section. Then sometimes within that section say named Steals Under $50 you have to click on each subsection brand and then again filter for your size. Why they don’t give you the option to apply save my size is beyond reason.

There’s a lot of sites I shop daily-weekly and this takes the most work so I do it last and oftentimes don’t get through all I’d like to see because it’s annoyingly work.

The reason that I like shopping at (Rue La La), is the beautiful fashions, handbags, shoes and household items and the excellent prices that the company has on all their items from fashions, handbags, shoes and household items. An, I also like that the company offers their customers that shopping on online the opportunities to places the items that you want and find to place them in the (bag), to hold for a while to give their customers the opportunity to come back late to purchases the items that you find and want until you get the money to purchases your items that you find and want for yourself. I really think that’s a good idea that the company came up with for their customers. An, I would like to take the time to say (thank you), to the company for making it convenes for customers like me the opportunity to get the beautiful items that you find to come back later when you get the money to purchase your items when you get paid. Thanks Again!!! Sincerely, D.L.B..

I love this ap but unfortunately most of the fashion is out of my price rang ,but I enjoy scrolling and look at the wonderful fashion you display your ap is a class act I spread the word to my high fashion girlfriends ,so keep up the good work ,also I never have trouble getting in to the ap it’s always easy I love that ,I visit your sight at least 2times a day waiting. For my big sale item ,so I thank you for your excellent fashion show Sincerely DOLORES CARNEY

Whenever I want a great gift , I go on the this app website and find something great, for a fantastic price. Something different that regular stores do not have. People love these and ask “ where did you get this? “ Their merchandise is often designer or brands we all know and love that tend to be “pricey”. However, it is offered on this site for much more reasonable cost. I have never been disappointed with items I have purchased here.

Rue La La takes me magic-in -wonderland style through page after page of enticing goodies to add to my closet, my jewelry box, and my home! I have discovered so many new designers on Rue La La that my list of favorites has more than doubled! Great buys, lots of choices, flash sales, price point diversity (that Saturday afternoon fall hoody or that Sunday afternoon garden party dress), and an easy to use app makes for fun and simple shopping. I highly recommend the Rue La La app - you’ll be telling your friends all about about and show what a pro shopper you are!

Who doesn’tWant a discount and I find that Ruehle really has the best discounts since I actually looked up most of the things that I wanted on other sites thinking that maybe they would be cheaper and yet I was wrong because this site is no doubt the best sales for its product I’m so happy I found this site I’m so happy that there are so many different items to choose from I always feel like I’m Christmas shopping but yet for myself when I go shopping on this site I’m in love and I became a member because I love it so much

I love the rule Lah-Lah app. It keeps me posted on upcoming events so that I don’t have to miss out on anything! Whether it be a one hour sale, a 16 hour sale-I never have to miss it because of the Rue Lala app! I think it’s great and I think the Rue La La site itself is great. I’m able to buy nice things at an affordable price. Oh, and I must not forget to mention the free shipping after you pay shipping once. I’m able to have free shipping for 30 days after paying for shipping once which you don’t have with other retailers and other sites. And I’m also offered the option of choosing to have unlimited free shipping for one set fee as well. This is also great! I plan on being a loyal customer to Rue Lala because I have never been disappointed with any item I received. Thanks Rue LaLa. You get five stars from me.

I have been a customer of Rue La La for a very long time. I have watched the company grow over the years but one thing has remained the same from the very start and that is their superior customer service!
I am never disappointed when I check to see which boutiques are "on" that day.
Because of Rue La La, I have a wardrobe that I am proud of, a home that is more beautiful and gift giving is so incredibly easy!
I was thrilled today when I made my purchase and the shipping was FREE!!!!!!!!
It can't get much better than that!

I have about had it with RueLaLa recently. I’m ordering items with NO ISSUES AT ALL and weeks later when the payment and shipping supposedly go through, my orders are randomly being canceled - for which rue la la staff have no explanation for! Are the items not available? Well why was I able to place my order with no issues?! I had no issues with my payment at time of purchase, so why now weeks later might there be an issue? I am getting so mad that I’m not receiving items I’m ordering and for no reason! I WANT MY ITEMS! Don’t put up an item on your app if it’s not actually available!!!!

There’s so much going on in RueLaLa now it’s so distracting I can’t even enjoy the experience anymore. On a more important note, WHERE DID THE COMING SOON TAB GO?!?! I’m not going to scroll through every boutique (speaking of which are no longer listed by most recent?!) just to find out what’s going on now. I don’t want a million notifications for sales I’m not interested in. I much preferred being able to see what’s coming up and add it to my calendar. I don’t need another fashion blog, the old app experience was perfect if you ask me. The new one is awful and makes me not want to use this app anymore.

Rue Lala is a wonderful shopping experience. There is always something new and exciting with prices that are out of this world! This has changed the way I shop. I find myself looking in Rue Lala first before I shop anywhere else.
They also have a world class customer service. Their knowledgeable staff is there help with questions, orders, returns, etc. It truly is an exceptional shopping experience.
Thank you Rue LaLa!

order mask, send me the wrong mask. they keep asking picture to proof the mask is wrong ( send them 3 set of picture) . still waiting for a refund. respond for ru lala is slow.