Contact Rue La La Support

A few years ago, I had an issue with not receiving a package from Rue La La, in the tracking it said the package was damaged and would not be delivered, contact customer service to resolve the issue. So I contacted customer service and dealt with the least friendly person I ever encountered, told me that the tracking still said it was on its way. I told them to expand the tracking and read what I read, they did then said oh, well we have to wait 6 weeks to credit you. After being a loyal Rue La La customer for years, I was so frustrated, I stopped shopping with them. Over the years I started ordering occasionally. But never again, I just placed an order fro their deal of the day and received a rocking chair that did not fit together, contacted customer service they offered to send me a label to send back, then they would credit me. I explained that I wasn’t looking for a credit, I wanted the item and would like the correct pieces to be sent. The arrangements for a replacement item that came damaged and had the same pieces that still didn’t fit. I’ve contacted customer serve 2 X in the last week and have yet to hear from them. Deleting the App and will never shop from them again.

I used to be an avid RueLaLa purchaser. Then I started traveling overseas and did not want the wait to see my orders arrive until I returned to the States. I loved what they offered and was sad to quit ordering from them. Fast forward a couple of years, I was so excited to see RueLaLa’s updated app and I ordered from them immediately as I am back in the US. They cancelled my first order with this email: “Dear Member, We wanted to get in touch with you regarding your recent order. We're sorry to tell you that the merchandise you ordered is no longer available.” What? Really? I purchased this item as a birthday gift and I had to scramble to find another present. I contacted customer service and asked if I could extend my free shipping another 30 days. They said yes but I never received the shipping credit. When I asked again, I apparently couldn’t get the same customer service agent and they had no idea what I was referring to. I let it go. Mistakes happen. I ordered again putting my poor customer service experience behind me. I purchased on July 24th...today, August 6th, 2019, I received the exact same email as above. Again-NO EXPLANATION OR COMPENSATION OFFERED. 13 days after I ordered, it hadn’t left the warehouse...because they have poor inventory or relationships with their vendors. As a reference, my first order that was cancelled was on April 25, 2019. So disappointed in you RueLaLa!

I’ve usually had a good experience with Rue la la. But this time I did not. I ordered a Gucci belt and it didn’t come with a dust bag. I chatted with customer service rep Natori on 4/17/2 at about 10am EST. I told the rep the dust bag was missing and explained that I ordered belts from them or their affiliates, and it always included the dust bag. The rep pretty much said there wasn’t anything they can do for me and that listing would state that if it would have a dust bag. But this is false because I received a belt from them in the past, listing didn’t say anything about a dust bag, but I still received one. So that there is inconsistent. At this point I’m not too upset about the missing bag, but more upset they didn’t do anything to make it right and pretty much gave me any excuse to justify their mistake. If you choose to buy from Rue la la, just know you may not get everything that should me included with the item you bought.